Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,630 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,630 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had THE WORST retail and customer service experience ever buying wedding rings in this shop. Took our money and followed up with rude and unhelpful customer service. Couldn't safely wear ring after my wedding due to completely the wrong size being advised (two sizes too big) then spent months after the wedding without my ring as it was resized. Took an inordinate amount of time to fix! Tried to complain to the company but was ignored for months. Managers hiding behind call centre staff. After many months of trying had to go via the National Association of Jewellers simply to get them to acknowledge their terrible service and received absolutely nothing satisfactory in compensation for my emotional distress. They spoiled an important aspect of my wedding and didn't care. I would avoid this company at all costs. When there are so many jewellers to choose from out there we wish we had walked past this one when buying our wedding rings. Just a word of warning for others. Wouldnt like anyone else to go through the same ordeal.”

Helpful Report

Posted 5 years ago

“no return form in the parcel. thought i could return it in the shop in glasgow. they wouldn‘t take it back. had to write an email to get an address , had to pay return myself which is a no go. if you buy in the shop, you can‘t return the item at all for your money back. won‘t buy there again.”

Helpful Report

Posted 5 years ago

“Unfortunately it broke within a few days”

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Posted 5 years ago

“After ordering two items on the website, (click & collect) several days later I received an email saying one item was out of stock. I responded immediately asking for a refund on that item, was advised the remaining item would be in the shop 5 days later. When I managed to get into town 10 days later - my item had not been delivered. The manager chased my order only to find out it had not been processed. I finally picked the item up today, which was a treat to myself for my 50th - honestly this experience has taken the shine off my purchase. Certainly won’t be buying on this website again!”

Helpful Report

Posted 5 years ago

“Hidden refund policy (shop in store, you will be taken to a table away from the refund policy notice at the side of the till) and not told that no refunds are accepted (shopping in-store) - even when asked for a gift receipt was not told this information. Also shop elsewhere, they are overpriced and you can find the exact same items for around 30/40% less elsewhere. Avoid at all costs.”

Helpful Report

Posted 5 years ago

“I brought a watch that only worked for 3 days and then it was done and all they wanted to do was send my watch to Switzerland for 2 week i would have expected them to offer to change it instead of wanting to send it off,,,I must say the delivery was impressively fast”

Helpful Report

Posted 5 years ago

“Our experience with Chisholm Hunter caused us unnecessary stress in the lead up to our wedding. After purchasing our bands and bring told they had arrived in store, my fiancé telephoned the Edinburgh branch to request they be posted to Inverness for us to collect. We were told this was no problem and given a date that they’d be there by. We then actually waited more than over a week after this date before calling up to check they were there and ready to collect only to be told they hadn’t arrived and the Inverness branch had no information on them. This was the week before our wedding. As you can imagine we were very shocked and disappointed by this. The Inverness store had to contact Edinburgh to find out why they hadn’t been posted st our original request and they arrived in the following delivery 2 days before our wedding. A family member had to make the trip to Inverness for us to collect them as the lead up to the wedding is already understandably stressful. Both my engagement ring and our wedding rings were purchased at Chisholm Hunter but I can honestly say we won’t be buying anything further from the store after the horrible experience and stress created for us days before our big day.”

Helpful Report

Posted 5 years ago

Good afternoon Cara, Thank you for your feedback and my sincere apologies for the issues you have experienced with our stores. As a company and a jeweller we are constantly striving to achieve the highest standards, both with our products and in our customer service. I have passed your review onto both our Regional Manager for the area and our Training and Development Manager who are looking into the situation and putting in place measures to assure it doesn't happen again. Once again, thank you for your feedback, it is very helpful to us and again our sincere apologies. Kind regards Jake

Posted 5 years ago

“I placed an order on 20th July for a watch to give to my fiancé on our wedding day on 17th August. The sales assistant promised that the watch would arrive within 7 working days of the order date. That would mean that the watch should have arrived today. I called the store and the sales assistant advised that I had been given the incorrect information and the watch could take up to 14 days to arrive. This would mean we do not have time to have the watch altered to fit his wrist. I’m really disappointed with the information I was given as it has proved to be incorrect. Also the sales assistant who I spoke with on the phone offered no solution and only advised that she would have the original sales assistant chase this up. So also very disappointed with the customer service in the Edinburgh princes street store. I would advise to shop elsewhere if you are buying something for a gift or a specific event because you cannot be sure of the information given.”

Helpful Report

(Edinburgh - Princes Street) - Posted 5 years ago

“Bought a rado watch 2 months ago and still didn't receive a warranty card for it, I requested 5 times for it but no luck Seem to me fake watch”

Helpful Report

Posted 5 years ago

Good afternoon Abid, I am very sorry you haven't had your warranty card yet, our notes on your order state that we are waiting for an email from yourself to confirm the serial number of the watch so we can order a fresh warranty from Rado. I can assure you that your proof of purchase will protect the watch throughout it's guarantee period in the meantime, all our watches are genuine and come straight from the manufacturer. You can confirm our Authorised Retailer status here on the Rado Website: https://www.rado.com/en_gb/storelocator If you could please email the serial number to us we can order from Rado immediately. Kind regards Jake

Posted 5 years ago

“Have not received my order yet?”

Helpful Report

Posted 5 years ago

Good morning Dawn, Thank you for your review. I have looked into your order and your order was dispatched on the 19th June 2019, an email was sent to yourself the same day with a Royal Mail Special Delivery tracking number. The next day the Royal Mail tried to deliver the item but there was nobody in. You should have received a calling card from the Royal Mail. This gives you the following options: Royal Mail Special Delivery Guaranteed 1pm™ Option 1: collect your item from your local Royal Mail Customer Service Point. Remember to bring the 'Something for you card' we left or, the equivalent SMS or email notification if you received one, and one of these forms of I.D. Option 2: arrange a Redelivery quickly and easily. For Channel Islands and Isle of Man please contact your postal service provider. If you have any questions, please contact our customer support team on help@chisholmhunter.co.uk and we will be able to provide all the details of the tracking for you. Kind regards Jake Chisholm Hunter

Posted 5 years ago

“Awful. Ordered earring online to collect in store as a gift. Took 4 days to be dispatched and then nothing. Called the store, they had nothing. Called head office, phone lines down and couldn’t get through. 2 days later spoke to someone who said they had probably been lost in transport and there were none left in stock, despite the web site showing there was stock!! If I heard “I can only apologise” once I heard it 5 times. No, actually, you could have done more than apologise - discount on a replacement? Free next day delivery? Nothing! Took my refund and shopped elsewhere. Will never use Chisholm Hunter again.”

Helpful Report

Posted 5 years ago

Good afternoon, I'm sorry to hear the issues with the item that you purchased on our website. After an internal investigation we have raised this with the Royal Mail as the package failed to arrive at the nominated store. We have relayed your feedback to our operational team regarding the communication, who have made steps to assure this doesn't happen again. Once again, our sincere apologies for the inconvenience and thank you for your valued feedback. Kind regards Sinead Chisholm Hunter Customer Support

Posted 5 years ago

“Order was sent it 2 different parcels one of which was not sent to the requested delivery address causing major inconvenience”

Helpful Report

Posted 5 years ago

Hi Lynn, I'm sorry to hear that one of your items was sent to the Billing Address rather than the Shipping Address. We have relayed your feedback to our operational team who have made steps to assure this doesn't happen again. Occasionally we dispatch our items from different dispatch offices and this caused the mixed up. Once again, our sincere apologies for the inconvenience and thank you for your valued feedback. Kind regards Chisholm Hunter Customer Support

Posted 5 years ago

“I purchased a watch as a present for delivery directly to the recipient. Instead they sent it to me, even though I had specified a different shipping address. I emailed the company and no response, so I had to spend a further £8 on extra shipping myself. On a separate note I popped into one of their stores at the weekend in Kingston Upon Thames to see if they had a Tudor Black Bay Bronze in. I spoke to a rude sales assistant with an attitude. I was told I could leave a 50% non refundable deposit on the watch if I wanted to see it. Although she said she has no idea when they will have one in. It's a shame they have such silly staff as store was really nice with a great range of watches and jewellery.”

Helpful Report

Posted 5 years ago

Hi Mr Rathod, I'm sorry to hear that your purchase was sent to the Billing Address rather than the Shipping Address. We have relayed your feedback to our operational team who have made steps to assure this doesn't happen again. I cannot see an email from yourself but if you can forward the email sent to help@chisholmhunter.co.uk we will make sure we sort out the issue for you. Once again, our sincere apologies for the inconvenience and thank you for your valued feedback. Kind regards Chisholm Hunter Customer Support

Posted 5 years ago

“I paid first class recorded delivery, only to have to pay the same amount again at the post office as Christopher Hunter didn’t cover any of the postage costs. Not only that but I order first class recorded for a reason and it was delivered 2 days late! Also I emailed the customer service team and didn’t get a single reply. Not good enough when I spend over £80 with you!”

Helpful Report

Posted 5 years ago

Hi Katie, We are very sorry for the situation with your postage. It is not acceptable that you had to pay extra at the post office. I have passed this onto our Dispatch Manager who is looking into what happened and how we can avoid it happening again. I have looked through our emails and I can't see one from yourself, if you could forward the email onto help@chisholmhunter.co.uk along with any postage receipts you have paid, I will make sure we resolve the issue for you immediately. Kind regards Chisholm Hunter Customer Support

Posted 5 years ago

“Watch supplied did not work properly failed regularly at night so it was returned to your Kingston branch after approximately three weeks Mr. Sinead accepted the receipt of the watch and another two weeks took him to say that it has been sent to Longines. I have no watch yet. I want compensation for all the inconvenience and having no value for money I paid initially for the purchase price of the watch.”

Helpful Report

Posted 5 years ago

“Customer service was appalling. 3 months later still waiting on a manager to get in touch. Will never recommend”

Helpful Report

Posted 5 years ago

Chisholm Hunter is rated 4.5 based on 3,630 reviews