Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.47

4.5 Rating 3,630 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Metrics

4.5

Based on 3,630 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No dispatch email received, nothing to say order was ready to collect. It took me 3 days to chase my order. Not happy with the service at all.”

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Posted 4 years ago

“The item was late being sent. I had to chase this up. Then whilst waiting it was discounted. Then I was offered the difference in price as a refund. That never happened. I had to chase it up so I complained and heard nothing and had to chase that up. Lovely watch but an awful customer experience. I wouldn't buy from you again or recommend you to anyone.”

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Posted 4 years ago

“Quick delivery BUT incorrect warranty card (the card proves the item is genuine)!”

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Posted 4 years ago

“Very good.I am happy”

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Posted 4 years ago

“I bought a bracelet as a gift and it was too big, the size is not obvious in the description (I still can’t find it). The response was fast but unfortunately not very helpful, the return period is too short, especially given the current environment. I was advised now the shops are open this period is shorter however there are not many shops and none near me to return it. Expensive gift that can not be worn!”

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Posted 4 years ago

“Very unhappy after purchasing a Rolex online. Once again the watch I picked online was not the one I received.”

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Posted 4 years ago

“Wrong watch received and had to return the watch before they would send the correct watch. Then hope it arrived in time for my daughters 40th birthday as it was a gift. No compensation offered not much in way of an apology almost made to feel it was a total inconvenience to them. The watch sent actually cost a lot more than the one I ordered but no recognition of my honesty in contacting them to have it swapped for the one ordered. Will not be buying from the main again”

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Posted 4 years ago

“Picnic bench was 3 weeks late, poorly constructed and was missing a hole to put a parasol in”

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Posted 4 years ago

“Watch arrived like a dogs dinner and then no response for a long time once I returned. Lots of Emails and phone calls later and increased areas levels trying to get a return processed! Awful”

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Posted 4 years ago

“£1600 rado watch broke (bezel came of within 4 months aswell as its never kept correct time .. stay clear ... I have been refused a refund and a credit note as after 30 days !!! So only option is to send it back for a repair ... shocking service for a timepiece of this price ... not happy”

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Posted 4 years ago

“I bought a Gucci watch from these people and sent it back a month ago as it became discoloured just a short while after purchase. And now it is nowhere to be seen. After many calls and emails chasing for an update. The responsibility has been put on to Gucci apparently. I've been told that it could take another 8 weeks for me to even contemplate seeing my watch again. Disgraceful.”

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Posted 5 years ago

“An awful experience so far. It appears I was sent the oris watch already commented on in other reviews. It was returned over two weeks ago and has not even been acknowledged. All I received to numerous emails was “we are busy, give us 14 days” type response. I’ve now had to escalate to Paypal for help as they have my money and the watch.”

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Posted 5 years ago

“First set of earrings were damaged & had “gunk” on them indicating second hand. They were returned, but the replacements took ages to arrive. Constant calls, emails & messages were ignored and wasted my time. Earrings arrived late for wife’s birthday as a result. Not impressed.”

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Posted 5 years ago

“Ordered an eternity ring as a surprise present for my wife then 1) Asked for Size P, had email confirming size 2) I requested delivery to my daughters address. So what happens? They send me a Size O and deliver it to my home address so my wife sees it!! Plus on seeing the ring it bore very little resemblance to the ring on the website i.e. the photograph gave the impression of a much more robust item whereas the real thing looked so flimsy and pathetic - definitely not worth the money. I then rang the Customer services to complain and cancel the order, and when I eventually got to speak to someone I was asked to return the ring for a full refund plus the cost of postage. This I did and the ring was received on the 22nd November (I have proof) and as of this evening (5th December) no refund has been made. All in all, my experience with Chisholm Hunter has been an unmitigated disaster”

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Posted 5 years ago

“Would never use these again ! Ordered watch only to be told that no longer available then picked an alternative which never came. There explanation was damaged in transit !! Lame excuse”

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Posted 5 years ago

“Still waiting for refund 2 weeks later. Central customer service is terrible”

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Posted 5 years ago

“Awful and poor”

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Posted 5 years ago

“The watch I bought doesn’t work and nobody has responded to my email dated 19.11.19 So awful service, can someone get in touch please?”

Helpful Report

Posted 5 years ago

Good morning Graham, Thank you for your email and I'm sorry there is an issue with your watch. I have checked our emails and I can't see anything from yourself, nor have we had any phone calls. Could you please forward all emails to help@chisholmhunter.co.uk or call us on 0333 210 1857 and I can have a member of our sales team address the issue right away. Kind regards Jake

Posted 5 years ago

“I spoke with a man named Patrick who was very helpful over the multiple times I needed to speak to you. To begin with I ordered a watch and it took the money but was actually sold out. Tried this again with another watch but was sold out again and then eventually when I did order a watch you sent me the wrong watch. After that I spent 8.50 to send it back on the 9th a November but am still waiting on a refund as to be honest 14 days for a refund is absolutely ridiculous.”

Helpful Report

Posted 5 years ago

Good afternoon Mr Hetherington, Thank you for your valued feedback. I'm glad Patrick was helpful on the several occasions you spoke to him however I am sorry that there was several issues with your purchase. We strive to achieve the best levels of customer service and we are pride ourselves on selling only the highest quality products. Unfortunately, due to a system error, the watches you selected were actually unavailable, this is coupled with our dispatch office sending the incorrect watch which is currently being investigated by our Dispatch Manager. I have made sure your refund has been fully processed now and the funds should be fully back with you already. Once again, my sincere apologies for the issues received. Kind regards Jake Chisholm Hunter

Posted 5 years ago

Hi Mr Hetherington, I would like to thank you for your service and apologise for the issues you have experienced with your order. Our stock system has had an error over the last couple of weeks and unfortunately some items that were out of stock became available on our site. This has been coupled with an error in our dispatch office where the wrong watch was posted out to you, I have raised an investigation with our Dispatch Manager into how this happened. Once again, I am extremely sorry for the issues you've received here. I completely appreciate your frustration and I can only apologise. Yesterday morning I issued your refund so you didn't have to wait for this. Kind regards Jake

Posted 5 years ago

“Delayed deliveries”

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Posted 5 years ago

Good afternoon Naomi, Thank you for your valued feedback. I can only apologise for the issues with delivery on this occasion. Please rest assured we are looking into the issues that you had with delivery to ensure that this does not happen again. I do hope that you enjoyed your purchase and once again, our apologies for the delivery issues. Kind regards Jake

Posted 5 years ago

Chisholm Hunter is rated 4.5 based on 3,630 reviews