The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,218 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,218 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

Write Your review

Tell us how The China Village made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The items arrived as described, beautifully packed and no problems. Thank you.”

Helpful Report

“The Royal Doulton plates I ordered were in excellent condition &, wonderfully packed the good old way with lots of newspaper, arrived in no time at all.”

Helpful Report

“Helpfull, prompt service and happy with the bowls . Would use them again happily. Regards”

Helpful Report

“Excellent service. Arrived safely. Very well packed so no damage & exactly what I ordered. Thank you. sue Hall”

Helpful Report

“Dear Matt - very much hope all went well on Friday but unfortunately we still await delivery. Difficult to understand as the courier has all the contact details. We are at home on Monday morning but out in the afternoon - hopefully the plates will not arrive only to be taken away again as they can't get a signature! Best wishes Brian”

Helpful Report

“Item very well packed and promptly delivered - excellent service”

Helpful Report

“The packaging of the cups was excellent. They were as described. We are very pleased with our purchase”

Helpful Report

“The small bowl I ordered arrived promptly and well-packaged - I'm absolutely delighted to have found it and at such a reasonable price. Would thoroughly recommend The China Village.”

Helpful Report

“An absolutely brilliant service. The goods were exactly as described and delivered promptly.”

Helpful Report

“Easy to find our needs. Easy to order. Prompt on delivery. altogether very good!”

Helpful Report

“My order arrived promptly despite my typo when adding my address. Matt was brilliant and emailed me asking me to phone. The courier was then sent to the correct address. The item was well packaged and was lovely. Just what was needed to replace a plate broken in the 1960s.”

Helpful Report

“Excellent service if I ever break another plate these will be the guys to go to .”

Helpful Report

“I received exactly what I expected to receive in really quick time. I would always prefer free delivery so that's why there's not a fifth star (and that's the only reason).”

Helpful Report

“Excellent service completely fulfilled my expectations”

Helpful Report

“Excellent service received the item within a couple of days”

Helpful Report

“Brilliant service and exact match for my stupidity in managing to smash three precious tea plates that I thought could never be replaced. I can’t thank you enough.”

Helpful Report

“Good service. Helpful approach Somewhat pricey for replacement items.”

Helpful Report

“Love the coffee pot & loved the reused packaging! Excellent service, thank you”

Helpful Report

“Received order in good time and it was well packaged. Of the 3 ‘excellent condition’ bowls, 2 were fine but the third was badly scratched. Who decides the condition? - the company or the people who sell to them?”

Helpful Report

Hi Hilary, thank you for your feedback. All of our items are assessed for their condition by ourselves before being listed on our site. The condition classifications we have will have a range within them and so it may be you received 2 top end 'excellent' bowls and as well as a further 'excellent' bowl that shows more signs of use, however all items marked as excellent should still meet our quality controls. You can read more about these quality conditions on our website under FAQs. Please contact us directly if you would like to discuss this further.

“The China Village had in stock the replacements that we were seeking, and sent them immediately. Much appreciated. Robert”

Helpful Report

The China Village is rated 4.9 based on 3,218 reviews