The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,199 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“because at long last I have managed to lay my hands on some china pieces I have needed for ages, at a very good price. Will definitely go for The China Village again. your prices compare very well with other sources. Plates arrived quickly, well wrapped...and in good condition. thank you”

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“Good condition”

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“Had most of the items I was looking for but when arrived they were wrapped in newspaper so very dirty. But new and perfect. Will use again. Thank you.”

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“Prompt service China well packaged very secure”

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“I was very happy to beable to purchase the side plates for I have had this china for nearly 40yrs! My thanks to you”

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“I was delighted with the bread and butter plate. It is in excellent condition. However I was expecting a tea saucer and was disappointed to be sent a coffee saucer!”

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“Items promptly dispatched and delivered within time frame. Items well packaged using recycled newspapers. Good to see someone not using large boxes inside larger boxes.”

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“plates came in good time and well wrapped”

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“Excellent good sevice”

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“I found the item I needed which was fabulous and although it was in perfect condition, I thought it could have been a little bit cheaper both in price and delivery costs.”

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“I was pleased with the item I ordered but was disappointed that it didnt arrive in its box as it is for a gift. I thought by paying the full price for this Royal Doulton Teapot and ordering from what I thought was a bonafide China shop that it would arrive in its box and not just bundled up in a load of old newspaper, I could have purchased one in perfect condition from eBay in this case.”

Helpful Report

We are sorry to hear of your disappointment with your order. This particular pattern was discontinued in 1998 and so it is not possible to buy from new today. We specialise in discontinued patterns and all of our items are pre-loved, therefore, we do not have any of the original packaging. Recycled newspaper is used for our packaging as we find it to be as effective as any polystyrene or plastic packaging materials and as its recycled is more environmentally friendly. If you would like to discuss your order further please contact us directly and we will be happy to help.

“"Quick response; quality goods"”

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“Excellent customer service”

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“I received my order quickly and very well packaged.”

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“Item arrived well packed and in good condition”

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“They had what I wanted and it arrived in good time for my dinner party.”

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“Sent what I ordered. Arrived Monday 31st July”

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“Great service - Able to get the plates I wanted thanks”

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“good service. product was generally as described. prompt delivery & good packaging”

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“China village has helped us keep together family memories, finding the bits missing from a 40 year old dinner and tea service - A great team there to help, if they hav'nt got it they keep looking. Thank”

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The China Village is rated 4.9 based on 3,199 reviews