The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,344 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,344 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

Write Your review

Tell us how The China Village made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The China Village 5 star review on 23rd January 2026

The China Village 5 star review on 15th January 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service. Helpful approach Somewhat pricey for replacement items.”

Helpful Report

“Received order in good time and it was well packaged. Of the 3 ‘excellent condition’ bowls, 2 were fine but the third was badly scratched. Who decides the condition? - the company or the people who sell to them?”

Helpful Report

Hi Hilary, thank you for your feedback. All of our items are assessed for their condition by ourselves before being listed on our site. The condition classifications we have will have a range within them and so it may be you received 2 top end 'excellent' bowls and as well as a further 'excellent' bowl that shows more signs of use, however all items marked as excellent should still meet our quality controls. You can read more about these quality conditions on our website under FAQs. Please contact us directly if you would like to discuss this further.

“...good website, clear & easy online ordering & confirmation, good information about delivery & safe delivery of carefully & well packed items, but arrived later than estimated delivery date. Otherwise, v satisfied :-)”

Helpful Report

“Delivered what we ordered promptly”

Helpful Report

“China arrived well packed & as described. Ordered on Thursday & requested an urgent delivery as I had a tea party for 30 ladies on the following Tuesday. I was informed that the items could not be dispatched until the following Monday. China arrived on Wednesday! Still at least they did let me know so I was able to borrow some from friends. I would recommend this company, but allow time for delivery!”

Helpful Report

“The order arrived very quickly well packed with no damage. Very good.!”

Helpful Report

“Product well-packed and delivery timely. Sadly no insert/compslip/advice note that I could see.”

Helpful Report

“because at long last I have managed to lay my hands on some china pieces I have needed for ages, at a very good price. Will definitely go for The China Village again. your prices compare very well with other sources. Plates arrived quickly, well wrapped...and in good condition. thank you”

Helpful Report

“Good condition”

Helpful Report

“Had most of the items I was looking for but when arrived they were wrapped in newspaper so very dirty. But new and perfect. Will use again. Thank you.”

Helpful Report

“Prompt service China well packaged very secure”

Helpful Report

“I was very happy to beable to purchase the side plates for I have had this china for nearly 40yrs! My thanks to you”

Helpful Report

“I was delighted with the bread and butter plate. It is in excellent condition. However I was expecting a tea saucer and was disappointed to be sent a coffee saucer!”

Helpful Report

“Items promptly dispatched and delivered within time frame. Items well packaged using recycled newspapers. Good to see someone not using large boxes inside larger boxes.”

Helpful Report

“plates came in good time and well wrapped”

Helpful Report

“Excellent good sevice”

Helpful Report

“I found the item I needed which was fabulous and although it was in perfect condition, I thought it could have been a little bit cheaper both in price and delivery costs.”

Helpful Report

“I was pleased with the item I ordered but was disappointed that it didnt arrive in its box as it is for a gift. I thought by paying the full price for this Royal Doulton Teapot and ordering from what I thought was a bonafide China shop that it would arrive in its box and not just bundled up in a load of old newspaper, I could have purchased one in perfect condition from eBay in this case.”

Helpful Report

We are sorry to hear of your disappointment with your order. This particular pattern was discontinued in 1998 and so it is not possible to buy from new today. We specialise in discontinued patterns and all of our items are pre-loved, therefore, we do not have any of the original packaging. Recycled newspaper is used for our packaging as we find it to be as effective as any polystyrene or plastic packaging materials and as its recycled is more environmentally friendly. If you would like to discuss your order further please contact us directly and we will be happy to help.