The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,199 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,199 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product as expected and delivery on time, very pleased”

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“The china bought were packed brilliantly and the delivery on time......”

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“Excellent even better if they can find my cereal bowls. Thank you”

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“The china was in very good condition as described.”

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“True to promise dishes arrived on time. Thanks.”

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“Sadly my parcel was lost by the courier and because of the nature of the order was not replaceable.”

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“Order was delivered promptly and well packed. Description of product very accurate.”

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“The cups and saucers themselves are great. We did have a problem with delivery due to a courier but Matt was very prompt, helpful, and courteous in resolving the problem and the goodwill discount exemplified his excellent customer service attitude.”

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“I am very happy with my purchase. It arrived safely and promptly. The item was well packed, although I wish it had been packed with more newspaper instead of a mountain of bubble wrap. Many thanks.”

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Hi Elizabeth, thank you for taking the time to leave a review. As a company, we use newspaper as our default packing material as it is friendlier to the environment as well as being as good as plastic based packing materials such as bubble wrap. However, we will reuse any packing materials we receive into the warehouse, including bubble wrap, rather than discard them in an effort to maximise their life before they are eventually thrown away. We hope this explanation goes someway to explain the reasons we, on occasion, use non environmentally friendly material.

Hi, thank you for your review and we are glad your order arrived safely. I am sorry you were disappointed with the bubble wrap we used to pack your order. The only time we use plastic packaging is when it passes through our warehouse from deliveries we receive. We feel it is better to reuse the materials to give it an extend use rather than throwing it away but we never purchase plastic packaging materials and typically use recycled newspapers. Thank you again for taking the time to leave a review and we hope this explains why, on occasion we use plastic packaging.

“I. Bought only one item that was available to add to my tea set. I’m pleased to say I hope to replace 3 “Summer Chintz” fruit dishes when they become available, as The China Village has informed me. The service is great so far and will be very happy when they arrive. Well recommended. D. Leigh-on-Sea.”

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“I ordered 6 cups and saucers but, due to an error on the website, only 3 were available. I was disappointed but very grateful for the speedy phone call advising me of the mistake and apology. I received my 3 cups and saucers and look forward to receiving the others when these are available.”

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“I ordered one cup to bring my Pastoral service up to full strength. Sent to my son so I have not seen it yet. He was impressed with the packing! Many thanks.”

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“Delivery good packing good... but sad not the original plates I hoped I had ordered... next time would like to see the back of the plates... didn't want the newer version of the plates .. would have paid more if required... so overall bit sad”

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“Buying was easy and delivery prompt. Very different to when trying to sell China a flat we don't want it without any reason why.”

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“My teapot lid came quickly and was well packed. I would have hoped it would be a bit less expensive but I have had the tea service for over thirty years and was very happy to be able to replace the broken lid.”

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“I am very pleased with my purchase which arrived well packed and in good condition. I will use you again to add more pieces to my dinner service as they become available..”

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“Articles as described, all arrived safely packed”

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“Excellent service, although very expensive. Following a breakage on boxing Day, China Village replaced the bowl we'd lost. Word of advice though, measure the bowl first. By not doing so we ordered 8" bowls and realised that our originals were the larger size!”

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“Goods arrived promptly and well packed”

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“Bowls and plates arrived safely. Excellent quick response and very well packaged.”

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The China Village is rated 4.9 based on 3,199 reviews