The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 2,950 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 2,950 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“China village dealt with order in a professional manner”

Helpful Report

“Good resource for Crockery that you can no longer get new when a pattern is not produced any longer. My order for some pieces of Royal Doulton was received promptly well packaged, and in perfect condition.”

Helpful Report

“Dear Matt - very much hope all went well on Friday but unfortunately we still await delivery. Difficult to understand as the courier has all the contact details. We are at home on Monday morning but out in the afternoon - hopefully the plates will not arrive only to be taken away again as they can't get a signature! Best wishes Brian”

Helpful Report

“I received exactly what I expected to receive in really quick time. I would always prefer free delivery so that's why there's not a fifth star (and that's the only reason).”

Helpful Report

“Good service. Helpful approach Somewhat pricey for replacement items.”

Helpful Report

“Received order in good time and it was well packaged. Of the 3 ‘excellent condition’ bowls, 2 were fine but the third was badly scratched. Who decides the condition? - the company or the people who sell to them?”

Helpful Report

Hi Hilary, thank you for your feedback. All of our items are assessed for their condition by ourselves before being listed on our site. The condition classifications we have will have a range within them and so it may be you received 2 top end 'excellent' bowls and as well as a further 'excellent' bowl that shows more signs of use, however all items marked as excellent should still meet our quality controls. You can read more about these quality conditions on our website under FAQs. Please contact us directly if you would like to discuss this further.

“...good website, clear & easy online ordering & confirmation, good information about delivery & safe delivery of carefully & well packed items, but arrived later than estimated delivery date. Otherwise, v satisfied :-)”

Helpful Report

“Delivered what we ordered promptly”

Helpful Report

“China arrived well packed & as described. Ordered on Thursday & requested an urgent delivery as I had a tea party for 30 ladies on the following Tuesday. I was informed that the items could not be dispatched until the following Monday. China arrived on Wednesday! Still at least they did let me know so I was able to borrow some from friends. I would recommend this company, but allow time for delivery!”

Helpful Report

“The order arrived very quickly well packed with no damage. Very good.!”

Helpful Report

“Product well-packed and delivery timely. Sadly no insert/compslip/advice note that I could see.”

Helpful Report

“because at long last I have managed to lay my hands on some china pieces I have needed for ages, at a very good price. Will definitely go for The China Village again. your prices compare very well with other sources. Plates arrived quickly, well wrapped...and in good condition. thank you”

Helpful Report

“Good condition”

Helpful Report

“Had most of the items I was looking for but when arrived they were wrapped in newspaper so very dirty. But new and perfect. Will use again. Thank you.”

Helpful Report

“Prompt service China well packaged very secure”

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“I was very happy to beable to purchase the side plates for I have had this china for nearly 40yrs! My thanks to you”

Helpful Report

“I was delighted with the bread and butter plate. It is in excellent condition. However I was expecting a tea saucer and was disappointed to be sent a coffee saucer!”

Helpful Report

“Items promptly dispatched and delivered within time frame. Items well packaged using recycled newspapers. Good to see someone not using large boxes inside larger boxes.”