The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 3,289 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 3,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, prompt delivery and exemplary packing. My bin is bulging with bubblewrap!”

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“Prompt delivery, good price, beautiful condition, happy customer! Would buy 4 more identical items if you had them - thank you”

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“The website was easy to access and use, the delivery was very prompt and the items were well packed and arrived in excellent condition. The post and package charge was very reasonable unlike other companies who make a blanket charge China Village very sensibly makes a charge according to what you order. Very good service”

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“We had had a full set of Wedgewood oven to table ware since we married 40 years ago ( a gift from my mother ) .We were quite saddened when two plates were broken ,then very happy to see that China Village could replace them. Ordering was dead easy and the replacement plates were there in 4 days ,brilliant !!”

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“Excellent interaction with Matt. The China I required was obtained within a week. Many thanks for a very efficient service.”

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“I was seeking to add to my Royal Doulton collection and the China Village stocked the items I was looking for. I ordered them and was kept fully informed throughout the process about the stages of delivery and I received my crockery, very well packed, within 5 working days. I was very impressed and wouldn't hesitate to use China Village again.”

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“I was sent what I ordered, promptly and well packed, which was all one can hope for but is a service one does not always receive in this world.”

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“Upset when I broke a saucer to my dinner service. Found one at China Village. Very easy to order and the service was very prompt.”

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“Product well-packed and delivery timely. Sadly no insert/compslip/advice note that I could see.”

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“You had in stock an item from my tea set that I received 26 years ago as a wedding present. Reasonable price and quick delivery. Thank you”

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“Easy to use website; prompt delivery; quality item; follow-up by email much appreciated”

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“process was straight forward and went without any problems. First time that have ordered china on line and arrived safe and well Would I use again ? Most definitely. In fact having replaced two side plates am about to order two templates if are any in stock”

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“Item was in excellent condition and delivered very quickly and well packaged.”

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“l have just received my third order from he Chine Village. Totally protected so no damage arrived in 3 days. From start to finish the service helpfulness and communication is excellent. Hopefully they will have more pieces l can order.”

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“I was very satisfied with your quick service .. It was great And surprising that you still are able to supply Dishes that I had purchased in the 70's as I nearly have a full set of 12 .. So a big thank you for your help I was delighted. Antoinette Weinberg”

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“They had the pieces of china I needed (cups in my case) & delivered promptly.”

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“I feel that this was a lot to pay for a bowl that appears to be a second marks on the side of bowl that can't come off and pit marks in the bottom when I hold it up to the light,also there was a yellow sticker on the side not sure if this indicates it's a second. Regards Lesley Robinson.”

Helpful Report

Dear Lesley, We are sorry to hear of your disappointment. The bowl you ordered was in our second grade of 'good' (indicated by the yellow sticker) and this will have been due to the marks you have referenced. Regarding our prices, we offer a price match guarantee to ensure out customers receive the best possible value and are sorry to hear you feel it was a lot to pay for the replacement bowl. If you would like to discus this further please don't hesitate to contact us and we will be happy to help.

“Reasonably priced and fast delivery. Delighted!”

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“My China arrived promptly in good condition and beautifully packed.”

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“because at long last I have managed to lay my hands on some china pieces I have needed for ages, at a very good price. Will definitely go for The China Village again. your prices compare very well with other sources. Plates arrived quickly, well wrapped...and in good condition. thank you”

Helpful Report

The China Village is rated 4.9 based on 3,289 reviews