The China Village Reviews

Name: The China Village
Rating: 4.89

4.9 Rating 2,949 Reviews

98 %

of reviewers recommend The China Village

Company Reviews

Metrics

Info

4.9

Based on 2,949 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The China Village:

The China Village is a personal china replacement service helping people to complete their treasured discontinued dinner services. We stock Royal Doulton, Wedgwood, Denby, Paragon, Royal Albert and various other popular manufacturers' discontinued china patterns.

Let us help you to complete your set today.

Visit Website

Phone:

01926 930324

Email:

info@thechinavillage.co.uk

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The China Village 5 star review on 12th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A wee bit slow in getting here, but product ok.”

Helpful Report

“I have used The China Village a few times since discovering that they stock obsolete items that complement my existing household china and I have bought single items and most recently 6 matched plates to improve my serving service. The products have all been in mint condition and I am delighted with the quality of the products The packaging (all recycled) is first class.”

Helpful Report

“Goods well packed. No damage whatsoever.”

Helpful Report

“The plate which was in stock arrived very well wrapped and in perfect condition. However I also requested a search for a plate which was not in stock and have had no acknowledgement of this.”

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“Delighted with the service Plate arrived on told day Well wrapped Iwould use the firm again Thanks very much”

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“Very prompt service. Wasn’t sure the item would arrive before Christmas, but it did! Very well packed too.”

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“A good service, thanks you. A little pricey but hey, I got precisely what I was looking for so no complaints”

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“Quick and very well packaged. Thank you - will certainly use you again when we break some more China”

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“Received my plates , well packaged and matched the missing ones I had perfectly. Answered my quiries regarding the colour of edging very prominently. Thank you”

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“Good website and service but limited availability of the items being sought”

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“Were so glad to find this design available as had just broken two!-quick delivery too”

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“Product as expected and delivery on time, very pleased”

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“The china bought were packed brilliantly and the delivery on time......”

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“Excellent even better if they can find my cereal bowls. Thank you”

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“The china was in very good condition as described.”

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“True to promise dishes arrived on time. Thanks.”

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“Sadly my parcel was lost by the courier and because of the nature of the order was not replaceable.”

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“Order was delivered promptly and well packed. Description of product very accurate.”

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“The cups and saucers themselves are great. We did have a problem with delivery due to a courier but Matt was very prompt, helpful, and courteous in resolving the problem and the goodwill discount exemplified his excellent customer service attitude.”

Helpful Report

“I am very happy with my purchase. It arrived safely and promptly. The item was well packed, although I wish it had been packed with more newspaper instead of a mountain of bubble wrap. Many thanks.”

Helpful Report

Hi Elizabeth, thank you for taking the time to leave a review. As a company, we use newspaper as our default packing material as it is friendlier to the environment as well as being as good as plastic based packing materials such as bubble wrap. However, we will reuse any packing materials we receive into the warehouse, including bubble wrap, rather than discard them in an effort to maximise their life before they are eventually thrown away. We hope this explanation goes someway to explain the reasons we, on occasion, use non environmentally friendly material.

Hi, thank you for your review and we are glad your order arrived safely. I am sorry you were disappointed with the bubble wrap we used to pack your order. The only time we use plastic packaging is when it passes through our warehouse from deliveries we receive. We feel it is better to reuse the materials to give it an extend use rather than throwing it away but we never purchase plastic packaging materials and typically use recycled newspapers. Thank you again for taking the time to leave a review and we hope this explains why, on occasion we use plastic packaging.

The China Village is rated 4.9 based on 2,949 reviews