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Chiltern Oak Furniture Reviews

4.6 Rating 3,110 Reviews

90 %

of reviewers recommend Chiltern Oak Furniture

Company Reviews

4.6

Based on 3,110 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01733530285

Email:

sales@chilternoakfurniture.co.uk

Location:

Peterborough
PE1 5DD

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Chiltern Oak Furniture 5 star review on 12th September 2023

Chiltern Oak Furniture 5 star review on 7th January 2023

Chiltern Oak Furniture 5 star review on 2nd November 2022

Chiltern Oak Furniture 5 star review on 17th October 2022

Chiltern Oak Furniture 5 star review on 23rd September 2022

Chiltern Oak Furniture 5 star review on 15th June 2022

Chiltern Oak Furniture 5 star review on 14th May 2022

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered bookcase, sideboard,quick delivery but loads of chips,dents ,sent 2 new ones out i asked them to check them before sending, never checked better than first lot but still marked,sent 12 pics regarding marked items. at 9 am. sent again at 1 pm phoned at just after 5 but shut have to say customer service deplorable just liars”

Posted 1 year ago

“Those dimensions are NOT “large”.”

Posted 1 year ago

“The furniture I ordered (Sailsbury blue painted oak console table with wicker baskets and 3 door large sideboard) arrived damaged. My delivery arrived so badly scratched/damaged that I’ve had to return them. Order placed 18th may, arrived 2nd June and return collected 24th June as they are so slow to collect and expect you to store faulty furniture for 3 weeks! The units were scratched, exposed screws from being poorly made and chips exposing the mdf. These are listed as oak but it was confirmed by the sticker on them and the company it’s mdf with a oak trim! Really misleading as nowhere on the website says this. I shared my opinion on Facebook and they deleted it, personally as a buisness I would try to help the customer not try to silence them. Wasn’t allowed a refund until they collected so I’m awaiting that which given it takes so long is so disappointing not everyone has the space to store until they can sort out their problem. They confirmed on phone it’s outsourced and they don’t do quality checks! So disapointed a waste of days annual leave to wait in for them to collect it too.”

Posted 1 year ago

“When I ordered a matching three door wardrobe and a tall boy drawer set, the three door wardrobe was badly damaged and irreparable. When I asked for a replacement they said they were now out of stock. I decided to purchase another two wardrobes to match but when it arrived, there was damage as attached and the subcontracting company that assembled the furniture stained my carpet with oil like substance. I’m not sure why they were using oil but they have ruined my new carpet (under a year old). When I complained of this, the initial response was that it wasn’t the company’s fault as I should have covered the carpet. I like the furniture but the hassle and grief has made this whole experience sour and not worth it. If I could go back, I wouldn’t have ordered !!”

Posted 1 year ago

“The doors don’t close on my wardrobe with normal sized coat hangers (44cm). It is a nice sized wardrobe but deceivingly has very little hanging space. The colour is definitely a strong cream, not ivory. Disappointed in functionality, especially at the price point.”

Posted 1 year ago

“Received a sideboard with more chips and flawed pieces of wood than I have ever seen. Absolutely appalling workmanship. Received a replacement which was even worse! Received my Second replacement which as promised by them, and I quote: “We will quality check this for you and take pictures of the new unit”. THIS CLEARLY DID NOT HAPPEN!! It appears this was an empty promise, i got up at 5.30 to take delivery of this which had been, according to them, quality checked before leaving the depot/warehouse/store. All I can say is, if this as been quality checked and accepted suitable for sale I would hate to see the items you see unfit for sale. I have attached photos. We have now read the ridiculous one star reviews on the website and now have a very clear idea of how your company operates. This being providing sub-standard furniture which is made in Vietnam by people who have very little skill and are given sub-standard materials to work with. To receive one piece of faulty/damaged furniture can be understandable but THREE is down to very cheap materials and workmanship.”

Posted 1 year ago

“I ordered 2 chest of drawers from this company and cannot say how disappointed I am with the service. The drawers were delivered upside down and living on my own I had to unpack and turn them over. One set has a significant chip to the top and the other a scratch and black mark across the front of the drawer. I agreed to a replacement to find a card through my letterbox saying I had missed a delivery. Needless to say I did not get a text or call advising me of the delivery. Despite 2 calls and and an email I am still waiting for someone to come back to me from Customer service about a replacement. I usually use another national oak furniture company without any problems. This is the first negative review I have ever wrote but I strongly advise you to think long and hard when ordering or you too could have wasted £700.”

Posted 1 year ago

“I purchased a wardrobe, bedside cabinets and chest of draws, they arrived the wardrobe was damaged. I called and a replacement was sent, it arrived, they started to build it and I noticed that this was also damaged. More damage than the original wardrobe that was sent! I asked them to take it away and re-build the original one, whilst doing this they managed to damage it even more. I called and another replacement was sent, this arrived and was also damaged! Appalling customer service, no one seems to care was offered a 5% goodwill gesture! No managers or supervisors available to speak to! I highly suggest that you DO NOT buy from this company, they just take your money and send you damaged goods. I will be reporting them to trading standards.”

Posted 1 year ago

“Still haven’t received our order (approx £1000 worth of furniture) due to the delivery being delayed 4 times by the company and often the day before it’s meant to be delivered. We were E mailed the afternoon/evening before delivery days saying that there’s no stock? And would we be happy to wait another month ‘when there will be some stock’…? Rinse and repeat. No real response when we queried what’s going on, wondering whether we’ll ever get our order or any compensation for the issues. Really unhappy with the service.”

Posted 1 year ago

“Told me on the day of delivery that they couldn't find it in the warehouse. Only option would be to wait 4 weeks for new stock. No alternative provided at all.”

Posted 1 year ago

“Didn’t receive this order. Placed order but found out 4 days later they wouldn’t deliver to my area. They has also already taken the money and having to wait 5-7 days for refund. Have also placed orders before with no issues. Frustrated to have missed out on Easter offers elsewhere.”

Posted 2 years ago

“Ordered hall table on the 7th April, had an email back to say it would be delivered 22nd April between 11am -2pm waited in all day nothing came, no message no phone call. Called them they answered and hung up, tried leaving message couldn't do it no response to emails. Worried now we have been scammed and will demand our money back. Beware !!”

Posted 2 years ago

“An item of furniture was collected on April 13th. It is now over 9 days and allowing for the Bank Holiday I am still waiting for a refund. Earlier this week I returned to the store to look at alternative pieces of furniture. What a bonus that the chosen item had a reduction of 10% Item chosen....colour chosen....bill of sale completed only to be told that the 10% reduction was a mistake. I made a bigger mistake by returning to this store!”

Posted 2 years ago

“This. Company are awful at customer service ordered 3 pieces of furniture all came damaged Took photos and eventually got a collection date which they phoned on the day to cancel then waited another fortnight to get a text for collection today only to receive another text a few days later to say there not collecting after all and they will send me another date phoned up and to say they were useless and not willing to help wouldn’t use this company again and absolutely would not recommend”

Posted 2 years ago

“Questionable Sales Practice Placed the order for chairs and a bench on the basis of ‘in stock’ showing on the website. Paid the money to be told that they checked the warehouse to find that they had none. Told that they would be in stock shortly and did I want to continue with the order. Accepting payment on the promise of a 48 hour delivery when you don’t actually have the stock is very sharp (but clearly effective) sales practice and a lucrative way to fund the company. I wonder how many sales are secured in this way with full payment made weeks before delivery ? Suggest you read the other reviews before placing an order….”

Posted 2 years ago

“Display cabinet arrived having been dropped. The structure of the cabinet was wrecked. After sending images of the damage the return was eventually arranged. The pick up time was for a week!!! The cabinet has just been collected but I had no IDEA WHEN THIS WOULD HAPPEN. The cabinet looked good in the pictures but was very shoddily built. The strongest part was the reinforced glass!! I will need use Chiltern again, the items are shoddy and the after sales service useless. Cheap in this case is certainly NOT cheerful.”

Posted 2 years ago

“Just had delivery of Salisbury Ivory painted wardrobes. They are not Ivory. Anything but. They are cream coloured. If you are expecting ivory then order the white as they may well be closer to ivory, certainly better than this colour. The rest of my bedroom furniture is ivory. Huge difference. I do not have the time to wait and return these wardrobes and then wait for another delivery so will have to have them painted. Huge disappointment.”

Posted 2 years ago

“Display cabinet delivered on time but it had obviously been dropped- The top had sheared away from the cabinet. Two man delivery promised, only one turned up.”

Posted 2 years ago

“The website says that delivery will be within 48hrs. So to be kind, as the order was placed on Sunday 12th March, delivery wasn't really expected until Wednesday 16th. I received an email from DPD saying delivery would be on 17th (strange 48hrs) and we would receive a text with an hours time slot. No text, no delivery. Phoned Chiltern Oak Furniture on Friday to find out where the order was and they promised to call back. NO ONE CALLED BACK. Then got an email saying "As requested" the delivery had been changed to the 21st. I HAD NOT REQUESTED THE CHANGE but went with it. This afternoon I had to, again, phone Chiltern Oak Furniture to see when/if we could expect the delivery as we STILL hadn't had a text. This time someone did phone back to say that DPD had lost the order and they had no other of the sideboard we had ordered in stock. NOBODY HAD BOTHERED TO CONTACT US TO SAY THERE WAS A PROBLEM. TERRIBLE CUSTOMER SERVICE. Cancelled our order and will NEVER buy from this company and will NEVER recommend it to anyone. Let's hope I don't have to chase for my refund. If I could put less than one star I would.”

Posted 2 years ago

“I saved for ages to buy a new nest of tables and TV unit. They have just arrived and I have never seen so much damage on new products and I find it hard to believe they had not known about damage before sending g them out. I have emailed them with these photos.”

Posted 2 years ago

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Chiltern Oak Furniture is rated 4.6 based on 3,110 reviews