CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,269 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,269 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 24th June 2025

293

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful staff and quality of service”

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Posted 5 years ago

Thanks for taking the time to leave us a review. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Fantastic service from start to finish. Thank you. Two very cheerful soles here!”

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Posted 5 years ago

That's great to hear Sarah-Jane. Thanks for taking the time to complete a review for us. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Good speedy service excellent products.”

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Posted 5 years ago

Thank you! I hope that you like the new Joya Shoes you ordered. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Kind and professional service and I am very happy with my shoes”

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Posted 5 years ago

Thanks for taking the time out to leave us a review. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“I am delighted with every aspect of my purchase and I look forward to also buying a pair of casual shoes in the New Year. The shoes I got have made my walking commute a pleasure. It's like walking on air.”

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Posted 5 years ago

Thanks Cormac. That's great to hear. I'm pleased that you have found something that works for you. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Very comfortable and worth the price”

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Posted 5 years ago

Thanks for the review - great to hear that they work for you. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Really helpful telephone advice and efficient speedy delivery of my choice.”

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Posted 5 years ago

Thanks for taking the time to leave us a review. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Generally great service. Fast delivery. Very satisfied.”

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Posted 5 years ago

Thanks for the review Vladimir. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Correctly described and received in good time”

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Posted 5 years ago

Thanks for taking the time to leave a review Gill. Great to hear you like your new Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“My podiatrist recommended Joya shoes to reduce discomfort I had under the balls of my feet. The shoes I chose, Mens Mustang ll Lace Ups, are very comfortable and have definitely helped with the problem. Certainly more comfortable than using orthosis inserts in my previous standard shoes.”

CheerfulSoles 5 star review on 25th November 2019

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Posted 5 years ago

Thanks for taking the time to leave a review Michael - it's great to hear that the Joya Mustang shoes you ordered have helped with the discomfort you were experiencing. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Prompt delivery, well packed and the shoes meet all my expectations Happy to recommend site”

CheerfulSoles 5 star review on 24th November 2019

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Posted 5 years ago

Hello Lesley. Thanks for taking the time to leave a review for us. I hope that you like your new Joya Shoes

Posted 5 years ago

“Prompt, helpful and personal attention. Much appreciated.”

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Posted 5 years ago

Thanks Caroline, always a pleasure. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Very helpful staff, nothing too much trouble to ask or need explaining. Very quick free delivery. Shoes exactly as described. I have shopped with them before and will no doubt do so again.”

CheerfulSoles 5 star review on 23rd November 2019

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Posted 5 years ago

Thanks Jean - It was lovely to talk with you when you ordered your shoes. I hope that you like them. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“No problem ordering on line and shoes received very quickly. Happy to recommend.”

CheerfulSoles 5 star review on 21st November 2019

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Posted 5 years ago

Hi Sue. Thanks for leaving a review. I hope that you like you new Alegria Boots. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Comfortable shoes, good service.”

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Posted 5 years ago

Thanks for taking the time to leave a review. I hope that you continue to like you new shoes. Kind Regards - Jo, Cheerful Soles

Posted 5 years ago

“I’m very pleased with my new Joya boots. Very prompt service. Will definitely shop with CheerfulSoles again.”

CheerfulSoles 5 star review on 18th November 2019

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Posted 5 years ago

Thanks for taking the time to leave a review Sue. It's great to know that you like your new Joya Boots. The Wilma is a new style for this Winter and it's always good to know what people think. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Shoes purchased are less comfortable than expected with zero suppleness hard edges rubbing on ankle bone. The description given of a shoe with "...the soft foam midsole and the flexible dynamic footbed which together cushion your feet you walk" is absolutely incorrect for the shoes delivered to me.”

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Posted 5 years ago

I am sorry to hear that you are not happy with the shoes you ordered Mr Alberry. We have never had feedback like this for the Joya Innsbruck shoes you ordered. If they are not right for you then you can return them to us and we will issue a full refund for the cost of the shoes in accordance with our delivery and returns policy, which you can view here - https://www.cheerfulsoles.co.uk/delivery-returns Kind Regards Jo Gill Cheerful Soles

Posted 5 years ago

“i was very pleased with the service of cheerful soles, the lady who i spoke to , i think her name was jo, she was very helpful and informative, exellent customer care, and great quality shoes this is the second time i have bought shoes from cheerful soles professional and old school.”

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Posted 5 years ago

“Nice product and good service.”

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Posted 5 years ago

Thank you for taking the time to leave us a review. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

“Excellent customer service. I was having problems with on-line ordering so rang and placed my order which arrived promptly.”

CheerfulSoles 5 star review on 17th November 2019

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Posted 5 years ago

Thanks Elaine. I hope that you like your new Alegria Boots. Kind Regards, Jo - Cheerful Soles

Posted 5 years ago

CheerfulSoles is rated 4.9 based on 1,269 reviews