CheerfulSoles Reviews

Name: CheerfulSoles
Rating: 4.89

4.9 Rating 1,267 Reviews

98 %

of reviewers recommend CheerfulSoles

Company Reviews

Metrics

4.9

Based on 1,267 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

CheerfulSoles 5 star review on 24th June 2025

293

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for a speedy delivery and great item”

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Posted 4 years ago

Ni problem. Thank you for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Quick delivery and very comfortable trainers.”

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Posted 4 years ago

Thanks Jill, It's good to hear that you like your new Joya Trainers. Kind Regards< Jo - Cheerful Soles

Posted 4 years ago

“They are very efficient in their services”

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Posted 4 years ago

Thank you Ponti! Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I have used CheerfulSoles 3 times recently purchasing shoes for myself & husband. I would certainly recommend buying from them.”

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Posted 4 years ago

Thanks Angela. I hope you are both happy with your new shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Very comfortable”

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Posted 4 years ago

Thank you for taking the time to complete a review for us Diana. It's great to hear that you like your new shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Once again excellent service and excellent shoes! I will be buying again soon! I am very happy with CheerfulSoles.”

CheerfulSoles 5 star review on 19th May 2021

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Posted 4 years ago

Thanks Margaret. It was lovely to speak with you and I am pleased that the Joya Flores worked for you. Now we just need the weather! Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Lady on the phone was very helpful. The shoes came before the estimated time. One happy customer.”

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Posted 4 years ago

Ah, thanks Mark. We hope that the new shoes are comfortable for work. Kind Regards, Jo

Posted 4 years ago

“Very helpful when I phone for help.”

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Posted 4 years ago

Thank you! Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Very pleased with the sandles..ideal cannot wait to wear them .. Came within a week..thank you very much shall be ordering from you again ..”

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Posted 4 years ago

Thank you Gillian. We just need the weather now so that you can start wearing your new sandals! Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“It’s a joy to shop at Cheerful Soles The stock is excellent and the staff very friendly and extremely helpful. My on-line orders were processed seamlessly as were the returns, refunds and exchanges Highly recommend!”

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Posted 4 years ago

Ah, thanks Linda. We always try to turn around exchanges and refunds as quickly as possible. You should be set for Alegria Paloma shoes for a while now. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Amazing friendly service quick delivery highly recommend”

CheerfulSoles 5 star review on 14th May 2021

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Posted 4 years ago

Thanks Margaret, I hope that you like your new Alegria Paloma shoes. Kind Regards, Jo

Posted 4 years ago

“Always had good service and fast delivery. Love their shoes.”

CheerfulSoles 5 star review on 9th May 2021

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Posted 4 years ago

Thanks Margaret, I'm pleased to hear that you like your new Alegria Shoes, the Evie is a new style for this year to it's great to hear that you like them. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Absolutely beautiful shoes, that fit perfect. No problem with purchase”

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Posted 4 years ago

Ah, thanks Lindsey - those Alegria Paloma lucidity look lovely and it even looks like the sun is shining! Thanks for taking the time to leave a review for us. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Quick delivery, good price, wonderful fit”

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Posted 4 years ago

Thank you for leaving a review. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“When I rang CheerfulSoles they were so kind and helpful, understood totally which shoe I needed, apologised they would be a few days coming but sure enough within the time they gave me, my shoes arrived. Having found CheerfulSoles I will always go back to them.”

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Posted 4 years ago

Ah, thanks for taking the time to leave a review and I am pleased to hear that you were happy with the service and shoes you received. We look forward to hearing from you again. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Cheerful Soles are great on customer services and seem to really care about their clients. I have now bought several times from them and only once had to return some shoes which was dealt with efficiently. Unfortunately, I am revising my opinion of JOYA shoes. I am now on my fourth pair and initially they are wonderfully comfortable and wearing them a pleasure. But the soles do not last and I have three pairs now with perfect uppers but soles disintigrating. This seems to happen after about a year. Joya were contacted by Cheerful Soles but told them and me that this is normal. Caveat emptor.”

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Posted 4 years ago

Thanks for your kind words Tess and I am sorry that you have had this experience with your Joya Shoes. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“The web site explained the sizing of the brand I wanted very clearly. Prompt delivery. I kept the sandals. Perfect fit. However, I felt reassured I could have returned the sandals had they not been suitable .”

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Posted 4 years ago

Thanks for the review Jennifer. We try to give as much buying advice as we can as we know that shopping for shoes online can be difficult. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Quality product as always, will expect longevity from this classic boot.”

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Posted 4 years ago

Thank you Andrea! Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“Great shoes- I love Allegria boots but unfortunately the shoes didn’t fit. Never mind I’ll wait till the boot season comes round. In the meantime a very prompt and smooth refund process.”

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Posted 4 years ago

Thanks for taking the time to leave a review Pen. Sorry the shoes didn't work for you. The Caiti Boots will be back in the Autumn. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

“I absolutely love this company, not only for their footwear, but for the helpful willingness of all the staff. Highly, very highly rated in my book!”

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Posted 4 years ago

Ah, thanks for taking the time to leave a review and for your kind words. Even though we are an online company, we always try to give a personal service and love to speak with our customers. Kind Regards, Jo - Cheerful Soles

Posted 4 years ago

CheerfulSoles is rated 4.9 based on 1,267 reviews