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Charles Clinkard Reviews

4.8 Rating 49,386 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,237
 Metrics Info
4.8
Based on 49,386 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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S
Verified Buyer
“Very pleased wth these slippers. Excellent fit, comfortable, very good quality & fluffy pom poms. What more could a girl need?”
Helpful Report
Posted 8 hours ago
T
Verified Buyer
“Ordered online and was able to return to a store. The assistant dealt with my return and reorder. Friendly, professional. Great experience”
Helpful Report
Posted 10 hours ago
A
Verified Buyer
“great service but disappointed in the quality of the shoe for the money i paid. Scuffed leather and leather missing,”
Helpful Report
Posted 10 hours ago
Anonymous
Verified Buyer
“Excellent service. Prompt dispatch and delivery.”
Helpful Report
Posted 12 hours ago
M
Verified Buyer
“Very reliable service . Prompt delivery and easy returns . Good selection of footwear.”
Helpful Report
Posted 13 hours ago
R
Verified Buyer
“Item was exactly as described and delivery was very quick”
Helpful Report
Posted 13 hours ago
J
Verified Buyer
“During a visit to the Keswick branch I bought a pair of shoes but because they didn’t have my size they ordered them from their warehouse and had them sent to my home free of charge . Great service and the staff were lovely .”
Helpful Report
Posted 15 hours ago
J
Verified Buyer
“The bag and pumps were exactly what I’d hoped and they arrived quickly. Very happy.”
Helpful Report
Posted 16 hours ago
Anonymous
Verified Buyer
“Although I found your shoes to be of high quality, I will not shop online again. After foot surgery I am not an easy fit so often need to reorder. But as you do not do free returns, I cannot afford to continue with your company.”
Helpful Report
Posted 18 hours ago
G
Verified Buyer
“Sandal look beautiful very comfortable and the service was great . Item received within the stated time and packed well. Thank you I'm very happy”
Helpful Report
Posted 18 hours ago
P
Verified Buyer
“Warm welcome in store, with the ability to try on. When chosen colour not available in my size I opted for home delivery. Everything was very good.”
Helpful Report
Posted 19 hours ago
D
Verified Buyer
“Items were delivered to the nearest Clinkard shop in good time where I was able to try these and select the ones I was happy with. The assistant processed my credit for the items that were not suitable with no difficulty.”
Helpful Report
Posted 1 day ago
C
Verified Buyer
“Ordered slippers and was sent two different slippers had to complain to get the slippers I originally ordered and now I don’t like them much as they have hard heels and tip you forward”
Helpful Report
Posted 1 day ago
Thank you for taking the time to leave your feedback. It's disappointing to learn about your experience, and that when you received the correct item, you're unhappy with them. If they're unworn & in a saleable condition, you can return them to us and we'll change them for you. Please contact Customer Services on 0345 241 7742 or reply to this response. Apologies for the inconvenience caused on this occasion. Kind regards, Rosie | Customer Services
Posted 11 hours ago
I
Verified Buyer
“Having spotted and tried shoes in Charles Clinkard Newbury shop, my size was unavailable in my preferred colour. The helpful assistant suggested ordering them for delivery to my house. They duly arrived on my doorstep the following morning. Perfect fit and impressive delivery. I will be back. The shop has a wide selection of high quality shoes & boots. My favourite shoe shop.”
Helpful Report
Posted 1 day ago
W
Verified Buyer
“Every thing was east to do”
Helpful Report
Posted 1 day ago
J
Verified Buyer
“The shoes you sent were too small”
Helpful Report
Posted 1 day ago
K
Verified Buyer
“Bought numerous pairs of shoes over the years both myself and my late husband d. Staff always friendly and helpful. Shoes arrived on the Wednesday and ordered late Monday afternoon.”
Helpful Report
Posted 1 day ago
Anonymous
Verified Buyer
“Although the shoes that I ordered did not fit the prompt service received was excellent.I will definitely order from them in the future.”
Helpful Report
Posted 1 day ago
J
Verified Buyer
“A wonderful selection of quality shoes for every occasion and made to last - from classic styles to quirky. The service is amazing - shoes despatched very quickly!”
Helpful Report
Posted 2 days ago
V
Verified Buyer
“I paid for express delivery, that did not happen. DPD claimed they tried to deliver my sandals last Tuesday 2nd June, when they did not. We were in all day and our Ring camera showed no evidence of them trying to make a delivery. Please refund my delivery fee.”
Helpful Report
Posted 2 days ago
Thank you for taking the time to leave us a review. Our dispatch team sent your order within the promised timeframe but I am sorry to hear about the experience you had with our courier. As goodwill, we have issued a refund for the postage to apologise for any inconvenience caused. I cannot see any correspondence to show we were made aware of this issue, but please be assured we have passed your feedback along to DPD. We hope to see you again and our Customer Service Team can be reached by phone, email and live chat 7 days a week if you ever have any queries or issues. Kind regards, Hannah, Customer Services
Posted 1 day ago
Charles Clinkard is rated 4.8 based on 49,386 reviews
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