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Charles Clinkard Reviews

4.8 Rating 52,256 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,743
 Metrics Info
4.8
Based on 52,256 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
A
Verified Buyer
“Delivery arrived very quickly in fact a day earlier than advised. Delighted with the boots so altogether a very happy customer”
Helpful Report
Posted 5 months ago
C
Verified Buyer
“Excellent service”
Helpful Report
Posted 5 months ago
J
Verified Buyer
“Excellent service and variety of products”
Helpful Report
Posted 5 months ago
J
Verified Buyer
“Ordered Saturday and delivered Sunday and reasonable price”
Helpful Report
Posted 5 months ago
J
Verified Buyer
“Excellent ! Used them for years!”
Helpful Report
Posted 5 months ago
C
Verified Buyer
“Great product, excellent customer service regarding one item, will definitely be back!”
Helpful Report
Posted 5 months ago
M
Verified Buyer
“We use the shop in Wilmslow the staff are always polite and helpful no matter how many shoes you try on. They will order shoes for you and happy when you take returns. They are also dog friendly. Lots of choice and good makes.”
Helpful Report
Posted 5 months ago
M
Verified Buyer
“Ordered boots ..they were to wide ... no problem returning.....ordered different ones V4.pefect. Love them .. thank you .”
Helpful Report
Posted 5 months ago
J Fitzpatrick
Unverified Reviewer
“Clinkards made me happy because I was able to visit a store. Getting the right shoes is important and I like to go to a store. In recent years I’ve occasionally ordered online at Clinkards most likely because size not available in store. I liked that option, as I could get a refund on collection if the shoes didn’t fit. Sadly my store in Meadowhall is now closed and I am really disappointed to the point it is unlikely I will purchase much from Clinkards again. There aren’t many decent shoe shops about I’m at a loss why the store has closed. I am certainly not going to pay for returns.”
Helpful Report
Posted 5 months ago
D
Verified Buyer
“Very good delivery. Unfortunately I had to return my last purchase (Reiker) as they were too narrow for me. Easy to return and should be reimbursed shortly. Have used Charles Clinkard for many years and always had good service.”
Helpful Report
Posted 5 months ago
P
Verified Buyer
“Excellent service in store and prompt delivery on shoes ordered.”
Helpful Report
Posted 5 months ago
A
Verified Buyer
“Saw the boots a few weeks ago in. the shop then ordered online. Collected this week and I love them.”
Helpful Report
Posted 5 months ago
K
Verified Buyer
“A repeat purchase. Comfortable and stylish. These are my ‘go to’ slipper… I’ve converted my sceptical husband - “well worth the investment “ praise indeed!”
Helpful Report
Posted 5 months ago
J
Verified Buyer
“Excellent service for an online order with very quick standard delivery at no cost”
Helpful Report
Posted 5 months ago
S
Verified Buyer
“Perfect colour boots, good delivery and easy website to navigate.”
Helpful Report
Posted 5 months ago
J
Verified Buyer
“Helpful and professional staff helped me buy some good boots”
Helpful Report
Posted 5 months ago
A
Verified Buyer
“Great service, good delivery times with a reliable and trusted courier. Very happy overall and would purchase from this company again.”
Helpful Report
Posted 5 months ago
J
Verified Buyer
“Excellent Service. Ordered a pair of Boots on Thursday 25th September which were delivered by carrier on Saturdayv27th September!”
Helpful Report
Posted 5 months ago
R
Verified Buyer
“On 15/9/25 we ordered a pair of sandals for next day delivery. We paid £5.25for this service. We explained to two members of staff that we were going on holiday on 18/9/25. They assured us that they would arrive in time. They did not arrive, there was 2 days in which they could have arrived before we went on holiday. My wife could have chosen other sandals if Charles Clinkard had not assured us they would arrive in time. She went on holiday without sandals. Truly disappointed with this service. Charles Clinkard should not have assured us that they would 'arrive the next day' and charged us if that was not going to happen. We have not got the sandals and not know where they are. We want a complete refund, including postage.”
Helpful Report
Posted 5 months ago
Thank you for taking the time to share your feedback. I’m very sorry that your order didn’t arrive in time for your holiday. As promised in store, your order was prioritised by our warehouse and sent via Next Day Delivery. Unfortunately, it appears that the parcel was delayed with Royal Mail, and their first delivery attempt was made on Friday 19th September. Please accept my sincere apologies for this - regrettably, delivery delays are outside of our control once the parcel has left our warehouse. A card was left at your address, and I can see that you’ve already requested a change - either a redelivery or collection from a Post Office. This change has been confirmed to you via email. In these circumstances, we’re unable to issue a refund until the order has been returned to us. If the parcel isn’t delivered or collected, it will be returned to us automatically within the next few weeks. Once we receive your order back, we’ll be happy to refund your postage costs also, in light of your experience. I hope this clarifies the situation, and apologise again for the inconvenience caused on this occasion. Best wishes Rosie | Customer Services
Posted 5 months ago
G
Verified Buyer
“The order was delivered on time but unfortunately the shoes werecto small”
Helpful Report
Posted 5 months ago
Charles Clinkard is rated 4.8 based on 52,256 reviews
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