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Charles Clinkard Reviews

4.8 Rating 49,751 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,660
 Metrics Info
4.8
Based on 49,751 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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Anonymous
Verified Buyer
“shoes don't fit. I have now got to trek to Guildford to hand them back in.”
Helpful Report
Posted 5 years ago
Hello Thankyou for your review. We offer free standard UK delivery however do ask for the return of the item to be covered by our customers. The item can be returned with Royal Mail (please check the services offered within the Post Office) or there are other options such as Collectplus. Collectplus is £4.49 and covers up to 10kg in weight, ideal for larger items and multiple orders. We are sorry the shoes were not suitable and have contacted you via the details on your order regarding this. We hope we can restore your faith in shopping online in the future. Kind Regards Nicola-Customer Services
Posted 5 years ago
S Nicholas Jones
Verified Buyer
“Ordered online shoes arrived in damaged box an sole was coming away from shoe. On a positive note they were exchanged promptly by friendly staff in store in Bristol. Defeated the object of saving time online. Surprised damaged shoes were sent out.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. Firstly we would like to apologise for the condition of the shoes you received, we check items rigorously before sending and its incredibly disappointing that you received this particular pair. Items are sourced from our warehouse and also store, they may have been tried on or on display however they should certainly not arrive in worn condition. We will ensure this is thoroughly investigated and are very pleased to hear the Bristol Team were able to resolve this for you promptly. We hope this will not deter your from ordering in the future and if we canoffer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Service
Posted 5 years ago
Anonymous
Unverified Reviewer
“staff walking round and I had to ask for help”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review. We are sorry to hear about your experience in store. We pride ourselves in customer service, and are disappointed to hear you were unhappy with the customer service you received. Can you please email sales@clinkard.co.uk with further information, such as which Charles Clinkard store you visited and we will pass this onto our area manager to deal with internally. We would like to apologise again for your inconvenience and hope you shop with us in the future. With regards, Demi Bandeira, Customer Services
Posted 5 years ago
M Braid
Verified Buyer
“The shoes I ordered did not arrive but a pair that ere totally different however on reporting this I was sent a onlinetreturns label and a refund has been arranged.thiswas done efficiently”
Helpful Report
Posted 5 years ago
Hello Mike Thankyou for your review. We are genuinely very sorry for the concerns you had with you order and also appreciate you bringing this issue to our attention. We are very disappointed we were unable to send the item you seen on the website and are in the process of updating this. We will ensure our Customer Services Team are updated about the positive experience encountered whilst resolving your issues. We hope you will return again in the future and do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
J Davidson
Verified Buyer
“Order didn't arrive and was refunded immediately but I just wanted the shoes.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are very sorry for the concerns you encountered with your order. We have forwarded a seperate email with information and hope you will reconsider returning in the future. Kind Regards Nicola-Customer Services
Posted 5 years ago
K
Verified Reviewer
“I got charged £2.99 for delivery of a pair of £140.00 boots even though their website states that orders over £100.00 are free. I sent the boots back as I didn't like them and then got charged a further £4.49 via the CollectPlus service. I have since bought a similar priced pair of boots from John Lewis where delivery and returns are free. Hence the additional costs, I would not use Charles Clinkard again.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We offer free standard delivery on all UK orders with no minimum spend and have also no upper limit into which we would charge extra. The £2.99 cost added to your order was for our Express Delivery Service which dispatchs your order within 2-3 working days. On checking the timeline of our order we sent out your products within this. We enclose our delivery and returns details next to the item as you add into the basket and this gives a list of our delivery options and also advises how to return your items. You can also find this information here on how to return: https://www.charlesclinkard.co.uk/returns-i17 We cannot comment on other stockists delivery and returns policy as each company is individual however we feel our free delivery is beneficial to our customers due to no minimum spend being required to receive this service. Naturally we are disappointed to hear your comments however appreciate your feedback. We ask all customers to leave a review as this helps to reflect the different level of service a customer experiences. We hope you will reconsider shopping with us and if you require any further assistance do not hesitate to get in touch. Kind Regards Nicola-Customer Services
Posted 5 years ago
T Whittingham
Verified Buyer
“My item arrived with a sales tag of £46. I was charged £58. Overcharged by £12 The item wasnt suitable and will be returned but i was rather annoyed.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We have checked into this for you and we can confirm the correct price was charged at the point of your order. We are sorry there is a price ticket on the items, these should be removed to prevent confusion to our customers. We hope this will not deter you from returning and have contacted you via your order with more information. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“The new boots arrived and they were obviously a pair that had been returned from another customer. They hadn't been boxed properly, the laces had been tied differently on each boot and where they had been packed, the boots were very creased and the tongue on the left boot was bent to the right where it had been squashed. I called customer services straight away and after my conversation it felt as though the advisor wasn't that bothered. Very poor service, I wouldn't recommend this shoe provider to anyone nor would I ever use again,”
Helpful Report
Posted 5 years ago
Hello Thankyou for your review. Please accept our sincere apologies for the quality of the items received, we do source stock from our stores and warehouse. These may have been tried on or on display however the items should be examined rigorously before sending and we are very disappointed this happened. We can see our Customer Services Team have updated your order and are also sorry you felt the service was not up to the standard you would expect. We have ensured the Advisor in question has been informed of your concerns and will ensure additional training is offered. We look forward to receiving back your item and will of course contact you once we receive the product. If further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
F Noray
Verified Buyer
“Ordered my Van trainers. Chose the click and collect option to be collected from a shop nearby. Received an email initially that stated they have arrived. When i got there no trainers were delivered. I got in touch with customer services who couldn’t locate the parcel and offered a refund without any gesture of goodwill for my next purchase. Still awaiting refund to hit my account. However received a further email stating the trainers are ready for collection. Went again and surprise surprise they are not at the shop again. Very disappointed with the whole process. This was the first and the last time i will be purchasing anything from Charles Clinkard.”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review. Please let us thoroughly apologise that you have not received your parcel. The parcel has gone missing in transit with Collect Plus and we are currently investigating this with them. The notifications for collection are sent by Collect Plus, not us unfortunately, and we would like to apologise for the confusion caused by this. We processed a refund, as we had no further stock to offer a replacement, and to avoid further delay. We can see you have now spoken to a member of Customer Services regarding your experience and hope this has gone some way in restoring your faith in Charles Clinkard. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
C BELL
Verified Buyer
“Took almost a week from the point of placing the order to then get a phone call to say one of the items was no longer in stock ... no surprise; its ben on sale for an other week since I paced the order ... then it took another week to get the only remaining item still in stock delivered to me. And when the shoes did arrive, the sole was falling off ... Disappointing on two counts: 1. Time taken to deliver from the point of ordering; 2 weeks. Not even close to other providers 2. Quality of product, very poor Will be returning them for a full refund and not likely to use CC for online ordering again.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We have contacted you via your order and would like to apologise for the inconvenience caused. Kind Regards Nicola-Customer Services
Posted 5 years ago
D Stone
Verified Buyer
“Ordered a pair of boots in the colour I wanted and when they arrived tried them on in shop...the lace holes were not level - staff at bristol mall Cribbs causeway couldn’t see what the issue was ....and it was obvious....and had an awful attitude towards my complaint ....said that I could order another pair of boots but they couldn’t guarantee they would be any different ...after more huffing and puffing on their part and some rolling of the eyes I cancelled the order and asked for refund. Their attitude stank! I won’t be shopping at clinkards ever again!!!”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review We are very disappointed to hear your feedback and your experience within the store. We will ensure your comments are passed onto the store directly and are very sorry for any inconvenience caused. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Ordered online both pair of children's shoes arrived terribly packaged and faulty not just a little faulty but to a point you could notice a mile off. Then no return slip or invoice was in the package. Your team was great at helping but it has put me off purchasing from you again. Very disopinted with the quality of your warehouse production .”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to leave a review. We would like to apologise once again for the poor condition you received your items. All orders are quality checked by our dispatch team before being sent, and we are sorry to hear your order has been missed on this occasion. Please be assured this is a rare occurence and we will investigate this internally. We are pleased to hear you were happy with the service received by our Customer Services team, and we can see you are now in receipt of your replacement. Once again we are sorry for any inconvenience caused and hope we can restore your faith with Charles Clinkard. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“I received a completely different model of shoes in a wrong size. When I brought the order to the shop to return I was treated as a criminal trying to swap a stolen pair of shoes for money. Never again!”
Helpful Report
Posted 5 years ago
Thank you for leaving your review. We are sincerely sorry that you received a different shoe to the one that you ordered. This was totally our error and your order was mixed up with another. Unfortunately we were unaware of this until you went into store, we could have arranged for the shoes to come back at no cost to yourself and either had the correct pair sent or refunded you your payment. We also apologise for you feeling that you had done something wrong, this was indeed totally our mistake and we would have welcomed the opportunity to correct this for you. We do hope that you will use our website again, if you did find that you had a problem, you can call us 7 days a week on 0345 241 7742 (only a local rate charge) and we would be happy to help you. Once again I apologise for our error and also for your inconvenience. Kind regards, Janice Ruddock Customer services
Posted 5 years ago
M Holmes
Verified Buyer
“I have not received my order of a pair of Ecco sandals. Where are they?”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We have contacted you via your order to provide tracking details and further information. Hopefully your parcel will arrive with you soon Kind Regards Nicola-Customer Services
Posted 5 years ago
C Lovett
Verified Buyer
“I waited the normal 5 days for my shoes to be delivered and l was looking forward to them arriving as l had bought a pair of them in red in your shop in Meadowhall in Sheffield. When the shoes in blue arrived they looked secondhand they are marked and rubbed all over them. I cannot believe you would send them to a customer and not expect them to be really annoyed and very disappointed. I have rang your store in Meadowhall and they have said there are 2 pairs in a size 6 in your company and are having them sent to Sheffield and hopefully they will be perfect. I am having to wait another week. Really disappointed with the service.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. Naturally we are very disappointed with the quality of the items you received, we do source stock from our stores and warehouses however any concerns with the item should be raised before sending and we are very sorry this happened. We hope that you are able to obtain a pair from Meadowhall and can fully understand how frustrated you would be. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
K Mcconville
Verified Buyer
“You have sent me the wrong size shoe which was for a family event and now the correct size is out of stock.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. I am sorry you have received the incorrect size, we have contacted you further to discuss this and look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“The shoes arrived promptly but unfortunately they smelt of sick - really revolting and now I have to take them to town pay parking and return them”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. Your item was dispatched directly from the manufacturer and its disappointing they are not of the quality you would expect. We are sorry and you can of course return them to your local store for a refund. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“These shoes appeared when I was searching for shoes with removable insoles. However, when they arrived they had fixed insoles and I had to return.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are sorry the style you ordered appeared as shoe with a removable insole. We have arranged for this to be amended for the future and can see you have returned your item for a refund. If further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
Mrs D Glover
Verified Reviewer
“Bought school shoes and a pair of canvas shoes for my grandson. After wearing the canvas shoes for ten minutes they had rubbed his heal. I immediately took them off him as I didn't want him to have a sore foot to start school. When I returned the shoes to Redcar I was told they had to try the shoes on him to determine if they fit properly as anyone could return shoes and say they didn't fit. waste of time getting his feet measured by their staff as manager obviously doesn't believe them or me.”
Helpful Report
Posted 5 years ago
Thank you for taking the time to leave a review. I am sincerely sorry to hear that you have been disappointed with the service that you have received in one of our stores. If you would like to discuss this further, we would be happy to hear from you either by emailing us at sales@clinkard.co.uk or calling us on 0345 241 7742 where we can take some details from you as to the final outcome of your visit. We hope that your grandsons foot has healed and that you have been able to find a canvas shoe that does not rub his heel. Kind regards, Janice Ruddock Customer services
Posted 5 years ago
Anonymous
Verified Buyer
“Ordered Size 6.5 but 5.5 in wrong box. Rang but have to wait for a return sticker to be posted (no printer at moment) and then phone to say I am returning wrong size before correct shoes will be sent out. Unfortunately away from home this week.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are sorry the incorrect items were received and can fully understand your disappointment. Our Customer Services Team have been in touch regarding this and we look forward to speaking with you again soon. Kind Regards Nicola-Customer Services
Posted 5 years ago
Charles Clinkard is rated 4.8 based on 49,751 reviews
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