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Charles Clinkard Reviews

4.8 Rating 52,408 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,913
 Metrics Info
4.8
Based on 52,408 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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C
Verified Buyer
“Two pairs of expensive trainers purchased. One had to go back, too much hassle Royal Mail were a nightmare to deal with. Paid for return, could not be collected by postman. Could not get my money back for return as no links to contact! I sm unable to drive currently and thus has not been my best experience with Charles Clinkard.”
Helpful Report
Posted 9 months ago
J
Verified Buyer
“Staff very friendly and helpful, great choice of product and all brands are good quality and built for style AND comfort.”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Very efficient”
Helpful Report
Posted 9 months ago
S
Verified Buyer
“Very efficient, understanding of the circumstances as it was for a birthday present and dispatched quickly. Item was as described”
Helpful Report
Posted 9 months ago
L
Verified Buyer
“There products always arrive quickly and are easy to exchange if not suitablw”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“A nice wide fit Sandle.”
Helpful Report
Posted 9 months ago
C
Verified Buyer
“Excellent service, delivered to shop in less than 48 hrs ( including a Sunday) lovely shoes,as always.”
Helpful Report
Posted 9 months ago
J
Verified Buyer
“Website easy to use, needed to return the item, very straightforward”
Helpful Report
Posted 9 months ago
Thank you for your feedback, I'm glad to hear that you found our website easy to use and that the return process was straightforward. We aim to make every part of your shopping experience as seamless as possible. . Kind regards, Janice - customer services
Posted 9 months ago
A
Verified Buyer
“Fast and efficient”
Helpful Report
Posted 9 months ago
C
Verified Buyer
“Lovely sandals received quickly.”
Helpful Report
Posted 9 months ago
S
Verified Buyer
“Having suffered a disastruous order for shoes on line, I visited Charles Clinkard in Chichester and found the shoes I needed but in the wrong size. The delightful asistant said the right size could be ordered and and hey presto! the right shoes arrived and are perfect. Through Mova shoes there is no way of returning the faulty shoes and all is a hassle.........so thank you to Charles Clinkard for making so easy to order and if necessary to return. The shoes are exactly what I was looking for.”
Helpful Report
Posted 9 months ago
L
Verified Buyer
“I always buy Reiker and sent for a pair of sandals in the pink colour . I already had the same in blue .so expected the same quality but they were nowhere near the same. The blue were a sturdy leather but these were more flimsy . The straps were not leather . The beigh part looks a bit grubby . I did ring up and stress my disappointed but I needed them to take on holiday the following day . Lorna Pudge”
Helpful Report
Posted 9 months ago
Thank you for your feedback, I'm sorry to hear that the sandals did not meet your expectations compared to your previous pair. Your concern regarding the materials and condition of the sandals is noted, and I assure you it will be shared with our quality team. We hope that your holiday went well despite this issue. Please don’t hesitate to reach out if there's anything further we can assist you with. Kind regards, Janice - customer services
Posted 9 months ago
S
Verified Buyer
“I visited a shop a few weeks ago & after telling the assistant about problems I had with my feet she advised which footwear would be suitable. I came away with a lovely pair of sandals, they are so comfortable and it's great to be able to wear something other than trainers. I've since bought the same ones in the sale in a different colour. I will most certainly be going back to this shop for my next pair of shoes.”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Good selection of all items, easy to order and arrived in good time”
Helpful Report
Posted 9 months ago
B
Verified Buyer
“My favourite shoe shop. The shop or the online could n’t be better. I am sad that the Meadow Hall shop is closing but I hope I can still order on line. Deliveries are very quick and if you make a return money is repaid speedily. Wonderful shoe shop that sell good quality shoes.”
Helpful Report
Posted 9 months ago
S
Unverified Reviewer
“Categorically the best customer service I’ve ever received! The shoes are great too! Thanks so much - a very grateful bride”
Helpful Report
Posted 9 months ago
S
Verified Buyer
“Excellent service 👏”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Sandals are so nice, true to size. They were delivered next day.”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“not cheap but they are worth it to me”
Helpful Report
Posted 9 months ago
P
Verified Buyer
“Advertised as wide fit on website , standard fit sent , box arrived like a car crash ! Called to say wrong size sent and was dismissed by we don’t stock them in wide event though website said they were , said would send returns label out , nothing sent , called again two days later to be told no notes on my order at all , very poor service !”
Helpful Report
Posted 9 months ago
Thank you for taking the time to leave a review. It's disappointing to learn about your recent experience, and I appreciate how frustrating it must have been to receive an item that did not match the description on our website, particularly in terms of the fit. It is equally as disheartening to hear that the condition in which your parcel arrived, and the lack of clarity and follow-up during your previous calls — this is far from the level of service we aim to provide. Please be assured that the listing has since been amended on our website, and I will pass along your comments to management for review. I'm certain you won't have this experience in future, and I hope we have the opportunity to regain your confidence in us. Kind regards, Rosie | Customer Services
Posted 9 months ago
Charles Clinkard is rated 4.8 based on 52,408 reviews
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