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Charles Clinkard Reviews

4.8 Rating 53,652 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
50,540
 Metrics Info
4.8
Based on 53,652 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

Write Your review

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E
Verified Buyer
“Great service and quick delivery. Ordered 2 pairs of boots and unfortunately 1 pair didn’t suit. Easily returned to my local shop.”
Helpful Report
Posted 9 months ago
L
Verified Buyer
“Very efficient ordering process with timely delivery. Returns were simple to local store and queries re online ordering were answered promptly.”
Helpful Report
Posted 9 months ago
H
Verified Buyer
“Excellent service, speedy delivery and no problems.”
Helpful Report
Posted 9 months ago
J
Verified Buyer
“Efficient speedy service”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Excellent service and the boots arrived very promptly - will definitely buy from you again.”
Helpful Report
Posted 9 months ago
B
Verified Buyer
“Very user friendly website and easy to order. Prompt delivery. Shame I had to return the shoes. They definitely were not wide fitting as stated.”
Helpful Report
Posted 9 months ago
E
Verified Buyer
“Very efficient except that I paid for next day delivery and the parcel took 3 days to arrive”
Helpful Report
Posted 9 months ago
M
Verified Buyer
“Used the Ilkley shop whilst visiting relatives. Found what I wanted but it wasn't in shock. Assistant suggested it could be posted to me. Worked perfectly,.”
Helpful Report
Posted 9 months ago
K
Verified Buyer
“Excellent service & delivery”
Helpful Report
Posted 9 months ago
R
Verified Buyer
“This company has excellent service I use them all the time”
Helpful Report
Posted 9 months ago
J
Verified Buyer
“Easy to use website, delivery to store.”
Helpful Report
Posted 9 months ago
A
Verified Buyer
“Order arrived very fast and just as in the pictures! Lovely quality and amazing design!”
Helpful Report
Posted 9 months ago
J
Verified Buyer
“I had to return the shoes, as sadly, they were too big. The process was very easy and the refund prompt”
Helpful Report
Posted 9 months ago
P
Verified Buyer
“Box arrived - the shoe box not the parcel box - completely damaged, ripped open. Also hand written sticker on size. It would've been obvious when packing/sending. Very poor. I returned. Also boot quality very poor and thin leather compared to the exact same buttersoft leather boots bought yearly over the past 5 years. Poor communication.”
Helpful Report
Posted 9 months ago
Thank you for your feedback. I’m very sorry to hear about the damaged box and the issues with the boot quality, as well as the lack of communication. This isn’t the standard we aim for, and I understand how frustrating this must be. Boxes are there to protect the items inside and can get damaged, but could be replaced with a plain box if needed. I am sorry to see the damage on the box you received. We’ll review your order details with our packing and product teams and ask them to be more careful and to prevent it in future. Kind regards, Janice - customer services
Posted 9 months ago
M
Verified Buyer
“Ordered 2 pairs off boots, one set was the wrong colour Second set of boots were 2 different colours Not good Although delivery and sending them back was easy”
Helpful Report
Posted 9 months ago
Thank you for your feedback. I’m sorry to hear that two pairs arrived with colouring issues and that one set was the wrong colour. This is not the standard we aim for. I can understand how disappointing this is, even though the return process was straightforward. Please be assured we’ll review this with our dispatch team to prevent colour mix-ups in future. All orders should be checked for quality and we have let you down on this occasion for which we apologise Kind regards, Janice - customer services
Posted 9 months ago
H
Verified Buyer
“I would have loved to have received my item but DPD returned it to you because they failed to deliver even though my mum stayed in waiting. No problem with your company just your couriers, it’s not the first time they have let me down. Will not reorder because I will have the same issue”
Helpful Report
Posted 9 months ago
Mr D Evans
Verified Reviewer
“Made first ever order with this Company 3 days ago when I purchased a pair of shoes. Set up an A/C, registered my private details and finally made payment. Received immediate reply thanking me for choosing to shop with them along with expected delivery time frame. 2 days later I received another email informing me that shoes now out of stock. How could anyone place their trust in this inept and unreliable Company having messed up my order @ the first attempt. Their stock software program obviously needs to be to updated as @ time of ordering it indicated that shoes were in fact in stock. Unfortunately my first and last order proved to be a complete waste of time. I strongly do not recommend this unprofessional/unreliable on- line shop. A case of " the right hand doesn't know what the left hand is doing" TOTALLY AND UTTERLY SHAMBOLIC!! Mr Denis Evans.”
Helpful Report
Posted 9 months ago
Thank you for your review. We apologise sincerely for your disappointment with regards to your order. Some items are on line only and not in our own warehouse and are dispatched direct from the merchandiser. Unfortunately after your order was placed, they informed us that the item was out of stock and we did have to cancel the order. We do not collect payment until the point of dispatch, so no payment was collected. This is not something that is ideal and we are genuinely sorry that this happened on this occasion. Kind regards, Janice - customer services
Posted 9 months ago
M
Verified Buyer
“The slippers I've bought are comfortable with one exeption: their heel is 5 cm which is a little high for a slippers (usually this type of slippers have 4 cm heel). Unfortunately heel height is not mentioned by the discription not only for this model but hardly for any model of slippers on their site.”
Helpful Report
Posted 9 months ago
B
Verified Buyer
“My boots are gorgeous and they arrived in good time. I’m very happy with them - a perfect fit!”
Helpful Report
Posted 9 months ago
S
Verified Buyer
“Very professional company. Good brands at competitive prices and nice to get a paper receipt with your parcel.”
Helpful Report
Posted 9 months ago
Charles Clinkard is rated 4.8 based on 53,652 reviews
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