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Charles Clinkard Reviews

4.8 Rating 52,961 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
49,643
 Metrics Info
4.8
Based on 52,961 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

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K
Verified Buyer
“Excellent service, quite delivery, a happy customer.”
Helpful Report
Posted 7 months ago
B
Verified Reviewer
“I ordered 2 pairs of shoes online, both wrong size, so we went to the Leeds store, to return and try other sizes, possibly different styles. When in store, we were approached by a lady called Alix. And she assisted me all the way through our visit. Gosh you are soo lucky to have such staff member. We both work in services so we are naturally sensitive to all the little things. And it has been a while since someone made such impression. She was there, when needed, but gave me plenty of space to ponder and try shoes on. There was no hassle about the return, she brought me the second shoes of any pair she noticed I liked when trying on. And she was like a fairy, showing up out of nowhere, when we needed something, and then politely disappearing. She was happy, "willing to serve" and doing her job with joy and pride and good sales technique without hard selling. We were both so impressed. And all of this while a little blondie just stood in the corner, watching minutes pass by, to earn her pennies. Making even better comparison. We bought all we needed, ended up with extra shoe care products, and just extra energy and a smile leaving after such lovely experience. I am size 9 ladies , so shopping for shoes is never easy. You are th eonly show in Leeds that has 2 shelves or actually good looking, elegant shoes in size 9, and such service. It was honestly a great experience. Thank you Alix for making my day. You are the pride of this store. It was a pleasure to watch you work.”
Helpful Report
Posted 7 months ago
G
Verified Buyer
“The slippers are really comfortable and look good on. I have small feet and usually find the size I want hard to find. Thank you”
Helpful Report
Posted 7 months ago
E
Verified Buyer
“Excellent service absolutely delighted with the boots”
Helpful Report
Posted 7 months ago
M
Verified Buyer
“Easy online ordering and good subsequent email notifications of despatch and delivery. Item securely packaged and excellent value. A trouble free shopping experience.”
Helpful Report
Posted 7 months ago
MRS
Verified Buyer
“Love the shoes and love the colour. Unfortunately too wide for my feet so will be returning.”
Helpful Report
Posted 7 months ago
L
Verified Buyer
“These shoes were supposed to be wide fitting but was not wide enough. I have other Gabor styles in wide which are perfect fit”
Helpful Report
Posted 7 months ago
Thank you for your feedback, I'm sorry to hear that the width of the shoes did not meet your expectations, especially since you have had better luck with other Gabor styles. We strive to provide accurate sizing information, but sometimes variations can occur. Many customers try a half size larger to create extra room within the shoe. The extra length is minimal, however the extra area within the shoe creates a more comfortable fit. It doesnt work for everyone, but may be worth a try for you. If you have any questions or need assistance, please feel free to reach out. Kind regards, Janice - customer services
Posted 7 months ago
A
Verified Buyer
“Great choice of quality shoes”
Helpful Report
Posted 7 months ago
R
Verified Buyer
“Great service as always and good choice.”
Helpful Report
Posted 7 months ago
J
Verified Buyer
“I had good customer service - especially as I was spending such a large amount of money!! Attentive and helpful staff who ended up ordering the boots for delivery as the colour was not available in store.”
Helpful Report
Posted 7 months ago
D
Verified Buyer
“We shopped at your branch in Stratford upon Avon buying 1 pair at the shop and ordering another for home delivery. The lady in the shop was very helpful. The home delivery arrived within 72 hours by a reliable courier. CC sell Siebel shoes which in some styles are available in extra wide which I require.”
Helpful Report
Posted 7 months ago
H
Verified Buyer
“Very happy with this company. Prompt delivery and staff were very helpful and professional with my phone queries.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“I was very pleased with the service and the speed in which my item arrived.”
Helpful Report
Posted 7 months ago
L
Verified Buyer
“My order arrived super fast! Love my new Reiker Shoes.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Disappointing performance. Website showed item was in stock when I purchased but a week later I received message that the item was as out of stock. This was for a birthday present!”
Helpful Report
Posted 7 months ago
Thank you for your feedback regarding your recent experience. We aim to maintain an accurate stock reflection on our website, however, this item is dispatched directly from the supplier and we notified you as soon as we were alerted two days after your order was placed that this item was no longer available. I sincerely apologise for any disappointment caused but am glad to see you were able to place a new order for another colour and hope the recipient of the gift was pleased with them. We hope you shop with us again and we can demonstrate our usual high standard of service. Kind regards, Hannah, Customer Services
Posted 7 months ago
A
Verified Buyer
“Thank you Michelle for your patient and helpful service. I came in to exchange boots. I did that and then bought two pairs of shoes and a backpack. Very happy.”
Helpful Report
Posted 7 months ago
A
Unverified Reviewer
“In Newcastle store on Friday.The help & patience shown to my husband was fantastic. We have always been delighted with service but the ladies in the men’s shoes department are wonderfull! I also bought some Gabor shoes & had wonderful service”
Helpful Report
Posted 7 months ago
P
Verified Buyer
“Excellent slippers. Delivered promptly.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“My order was dealt with promptly. Delivered safely. No problems. Thank you very much.”
Helpful Report
Posted 7 months ago
E
Verified Buyer
“Great customer service and communication. Unfortunately I had to return order as the boots didn't suit my short legs but I had no problem returning and refund came through very quickly. Would definitely order from Charles Clinkard again .”
Helpful Report
Posted 7 months ago
Charles Clinkard is rated 4.8 based on 52,961 reviews
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