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Charles Clinkard Reviews

4.8 Rating 52,369 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,876
 Metrics Info
4.8
Based on 52,369 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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A
Verified Buyer
“Extremely helpful and friendly girls in customer services.”
Helpful Report
Posted 7 months ago
N
Verified Buyer
“Delivery is just too slow in this day and age Product was great, as expected”
Helpful Report
Posted 7 months ago
M
Verified Buyer
“Great value lovely trainer fast delivery”
Helpful Report
Posted 7 months ago
G
Verified Buyer
“Very quick delivery & good service”
Helpful Report
Posted 7 months ago
B
Verified Buyer
“Charles Clinkard Thank you very much my sketcher slip in shoes fit like a glove and they are brand new never been out of the box before also they are very comfortable and so easy to put on, hands free. Thank you very much for the prompt delivery and new condition of the shoes. 10 out of 10 for customer service and prompt delivery. Thank you very much.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“The choice of shoes from Charles Clinkard was great, and the ones I ordered were delivered promptly and in good condition. The problem arose with returns. When you look at how to return online returns, there's a link to click to find stores where they can be returned in-store. However, there is very small small print underneath many of those stores saying that they do not take returns for shoes bought online. That needs to be much bigger, or there needs to be a different section for stores that only take returns for items purchased at that branch, and stores that take returns from other branches or from online. I ended up having to return by post, at significant expense. I would not have bought the shoes online if I had realized.”
Helpful Report
Posted 7 months ago
Thank you for taking the time to write a review. I am sorry to hear the returns process was more challenging than expected, our aim is to provide hassle free returns so it is disappointing this has not been the case. Only items purchased in concessions can be returned to them but online orders can be taken to any of our branches. This is outlined under each shop on the website list but I can pass on your comments regarding the font not being clear enough. This is also highlighted on the Returns Page of our website where we also have a portal to create a Royal Mail label for £3.20. This information should have been on your invoice and our Customer Service Team is available 7 days a week if you have any queries or need assistance. I am glad you were happy with the service and delivery and hope you shop with us again. Kind regards, Hannah, Customer Services
Posted 7 months ago
E
Verified Buyer
“Always good service and very reasonabe deliery charge”
Helpful Report
Posted 7 months ago
K
Verified Buyer
“Excellent service and cheapest Hey Dude's in the country.”
Helpful Report
Posted 7 months ago
J
Verified Buyer
“I have ordered shoes online from Charles Clinkard following the closure of their Guildford shop. I have been very happy with the shoes I have received and their customer service.”
Helpful Report
Posted 7 months ago
C
Verified Buyer
“it is easy to order from this company”
Helpful Report
Posted 7 months ago
G
Verified Buyer
“Ordered some trainers online in the sale. Very good value. Excellent service”
Helpful Report
Posted 7 months ago
J
Verified Buyer
“Easy to navigate the site.”
Helpful Report
Posted 7 months ago
A
Verified Buyer
“Great price quality shoes. Very happy with the service.”
Helpful Report
Posted 7 months ago
J
Verified Buyer
“I bought on-line, but it took ages to order as they wanted password etc. Never had this before. Product fine . Shame because it would put me off using their website again.”
Helpful Report
Posted 7 months ago
Thank you for your feedback. Whilst I am glad you are happy with your purchase, I am sorry to hear that the ordering process was more challenging than expected. We hope this experience does not prevent you shopping with us again. Orders can also be placed over the phone by calling our Customer Service Team on 0345 241 7742. We are available 7 days a week until 6pm weekdays and 5pm weekends. Kind regards, Hannah, Customer Services
Posted 7 months ago
A
Verified Buyer
“Canoe shoes are the best I have ever bouht. This last pair are no exveption! Stylish and comfortable.”
Helpful Report
Posted 7 months ago
V
Verified Buyer
“Great prices and prompt delivery”
Helpful Report
Posted 7 months ago
M
Verified Buyer
“Delighted with the quality, fit and speed of delivery”
Helpful Report
Posted 7 months ago
C
Verified Buyer
“Bought the Reiker shoes I like in the sale. Great price and good delivery service”
Helpful Report
Posted 7 months ago
J
Verified Buyer
“Beautifully boxed and delivered without any damage. Lovely quality. Great communication and billing”
Helpful Report
Posted 7 months ago
D
Verified Buyer
“The shoes just look great ,great fit and are extremely comfortable at a reasonable price”
Helpful Report
Posted 7 months ago
Charles Clinkard is rated 4.8 based on 52,369 reviews
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