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Charles Clinkard Reviews

4.8 Rating 53,801 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
50,736
 Metrics Info
4.8
Based on 53,801 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough,
Eveline House, Cannon Park Way, Middlesbrough
North Yorkshire
TS1 5JU

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S
Verified Buyer
“Excellent selection of brands & styles to choose from”
Helpful Report
Posted 6 months ago
E
Verified Buyer
“Was very pleased with my order and how quickly my purchase arrived from ordering.Well done and thank you.”
Helpful Report
Posted 6 months ago
V
Verified Buyer
“Good price and delivered on time”
Helpful Report
Posted 6 months ago
S
Verified Buyer
“the customer service was excllent”
Helpful Report
Posted 6 months ago
H
Verified Buyer
“I find it so difficult to get casual shoes wide enough to fit my orthotics. These are perfect and so comfortable to walk in. Would highly recommend for anyone with foot pain. Would love if they were available in red”
Helpful Report
Posted 6 months ago
S Brown
Unverified Reviewer
“Fantastic customer advisor named Doreen in Newcastle store , who helped my husband and I with smart black shoes he needed for a funeral this week. She was very helpful, and assisted him to try on a few pairs and to find a pair that were smart and comfortable. We ended up buying a brown pair of Joseph Seibel shoes also due to the fit and style to wear with jeans, chino’s or trousers. Doreen advised how care for his existing shoes he was wearing and products which we didn’t already have at home. Doreen reminded me of the customer service we had many many years ago. Excellent member of the team. Hope she passes on her knowledge to younger team members. A most enjoyable experience today.”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“Had to send the shoes back as too small which was a shame as liked them and was just what I wanted but my feet too broad.”
Helpful Report
Posted 6 months ago
S
Verified Buyer
“Very efficient service”
Helpful Report
Posted 6 months ago
H
Verified Buyer
“I think the shoes are good 👍. This is my son's opinion of his new school shoes. They seem comfortable and good quality. The price was very competitive as so many school shoes out there are very expensive. Delivery was speedy and efficient and email communication was good.”
Helpful Report
Posted 6 months ago
P
Verified Buyer
“First time I'd purchased via Charles Clinkard. Very impressed with service and delighted with my new trainers. Will definitely consider buying again if I get tempted!”
Helpful Report
Posted 6 months ago
D
Verified Buyer
“Easy to order Good selection of products Good website Fast delivery”
Helpful Report
Posted 6 months ago
M
Verified Buyer
“Very good customer service and the bag is lovely. However I had to returned it because it did not fit my body size. But very spacious and minimalistic.”
Helpful Report
Posted 6 months ago
E
Verified Buyer
“Lovely shop, fast and efficient online service”
Helpful Report
Posted 6 months ago
D
Verified Buyer
“Shoes good. Delivery system strange. No pre delivery message. Parcel dumped by front door without message or ringing doorbell. Delivery person managed to avoid door bell camera!”
Helpful Report
Posted 6 months ago
Thank you for taking the time to leave your comments. I am glad to hear you are happy with your purchase but sorry there were issues with your delivery. Your order was dispatched directly from the supplier and I apologise for the lack of communication. I hope this does not deter you from shopping with us again and we can demonstrate our usual high standards from ordering to delivery. Kind regards, Hannah, Customer Services
Posted 6 months ago
A
Verified Buyer
“Speedy delivery. Lovely shoe”
Helpful Report
Posted 6 months ago
F
Verified Buyer
“I have shopped in Clinkard's for 30 years, but it is mpre difficult now you have closed your Sheffield store. It is much missed.”
Helpful Report
Posted 6 months ago
A
Verified Buyer
“i love the service i always get from your website very efficient”
Helpful Report
Posted 6 months ago
S
Verified Buyer
“Clear website, easy to follow ordering, excellent value and a super rapid delivery of a perfect pair of shoes. Exactly what I wanted. Thank you very much.”
Helpful Report
Posted 6 months ago
A
Unverified Reviewer
“Went into the newcastle store to get my sons first shoes, we were served by Beth who was absolutely amazing with him. She measured him and tried numerous pairs until we found the right ones, a lovely pair of start rite prewalkers. Doreen eas also there and was super friendly, talking to my son and getting lots of smiles!! It is such a friendly store, I wouldn’t go anywhere else!!”
Helpful Report
Posted 6 months ago
S
Verified Buyer
“I ordered boots size 3. When they came they were a size 4 in a box marked size 3 so I had to send them back. When I tried to re order them they were out of stock. One very disappointed customer.”
Helpful Report
Posted 6 months ago
Thank you for taking the time to leave a review. Please accept my sincere apologies you did not receive the size you were expecting. This is an item dispatched directly from the supplier, please be assured I have notified them of this error but am sorry we were unable to provide a replacement. I am glad our team instore were able to assist with your refund and hope this does not deter you from shopping with us again. Our Customer Service Team is happy to help if you are still looking for a suitable alternative. Kind regards, Hannah, Customer Services
Posted 6 months ago
Charles Clinkard is rated 4.8 based on 53,801 reviews
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