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Charles Clinkard Reviews

4.8 Rating 51,700 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
47,957
 Metrics Info
4.8
Based on 51,700 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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J
Verified Buyer
“When the last pair of shoes I ordered couldnt be fulfilled as they were out of stock, a special order was placed to Germany for me. In the teamtime the item became available again and were shipped sooner. Good communication and customer service going the extra mile - rare these days! Any other retailer would have just sent an email saying the item was no longer in stock and that would be it.”
Helpful Report
Posted 5 months ago
S Issur
Verified Reviewer
“Re Gabor Nulon Trainers I recently bought these Trainers in dark blue and I was fairly confident they were going to fit as I got 1/2 size bigger plus I made sure they were wide fit. I had checked the online reviews too which were positive. I was disappointed that after a long walk, all my toes had rubbed against the top of the shoes and were red because they had blistered. Whilst wide fit, the depth of the shoes in the toe region was narrow. I hope this helps people who are thinking of buying these trainers. This is the second pair of shoes from Gabor that has the same problem and as a result, I will stop buying from this brand even though they look nice online.”
Helpful Report
Posted 5 months ago
Thank you for your review, I’m sorry to hear that your experience with the Gabor Nulon Trainers wasn't as expected. While it's great to hear you chose a wide fit and considered size adjustments, it’s disappointing to learn about the discomfort you experienced during your walk. This style features a removable insole allowing you to easily adjust the fit, or add a custom orthotic or insole for added comfort and support. This would mean that when you take the first insole out, the area within the shoe is more roomy and should create a better fit for you. Thank you for sharing your thoughts, and we truly hope you find by taking this insole out, you have a pair of shoes that meets your expectations. Kind regards, Janice - customer services
Posted 5 months ago
S
Verified Buyer
“Excellent service. Nice to deal with. Order arrived promptly. They know what customer service is unlike so many other organisations who do not even want to pick up the phone and talk to you.”
Helpful Report
Posted 5 months ago
A
Verified Buyer
“No problems. Item as described, and on time.”
Helpful Report
Posted 5 months ago
B
Verified Buyer
“Excellent service and beautiful shoes thanks”
Helpful Report
Posted 5 months ago
J
Verified Buyer
“Very narrow. Box damaged. One shoe looks as though it's been worn. Am about to return them.”
Helpful Report
Posted 5 months ago
Thank you for your review, I’m sorry to hear that one of the shoes appeared to have been worn. We strive to ensure that all products shipped are in perfect condition and that packaging is intact, although a box can get damaged in transit. Your feedback about the condition of the shoes is important to us, and we appreciate you bringing this issue to our attention. I have tried calling you and left our number, and hope to try again later today. If you need any assistance with the return process, please don't hesitate to reach out to our customer service team. Kind regards, Janice - customer services
Posted 5 months ago
S
Verified Buyer
“Speedy delivery and great shoes. Thank you.”
Helpful Report
Posted 5 months ago
K
Verified Buyer
“Highly recommended”
Helpful Report
Posted 5 months ago
A
Verified Buyer
“Great service in the Cribbs Store Bristol”
Helpful Report
Posted 5 months ago
I
Verified Buyer
“I was impressed by this company. The shoes arrived on time and were very good quality.”
Helpful Report
Posted 5 months ago
E
Verified Buyer
“Lovely slip on shoes, light weight & comfy straight away, ordered & dispatched quickly, delivery delayed 2 days but that was tge post office”
Helpful Report
Posted 5 months ago
A
Verified Buyer
“As always I found the staff knowledgeable about their products and were able to source the exact pair of shoes via other shops. Staff are always pleasant and keen to help.”
Helpful Report
Posted 5 months ago
S
Verified Buyer
“Really wanted to give a 3 but the assistant was very Wanted to give a 3 as have been in twice in 10 days but the first assistant gave one child very different size advice and I was not confident that it was right so came back and felt more confident with the assistant we had on 2/8”
Helpful Report
Posted 5 months ago
S
Verified Buyer
“Shoes purchased on line were unfortunately too big but returned to Chichester Store and made a fresh purchase there with the correct size. Staff member was very pleasant and extremely helpful. An all round excellent experience.”
Helpful Report
Posted 5 months ago
H
Verified Buyer
“Really good service”
Helpful Report
Posted 5 months ago
P
Verified Buyer
“Quick efficient delivery to shop.”
Helpful Report
Posted 5 months ago
C
Verified Buyer
“Very pleased with the Charles Clinkard delivery . Lovely shoes, nicely packaged. My only point is that they do not do paid returns but they do offer free delivery and as it happened , my shoes were lovely anyway so no return needed”
Helpful Report
Posted 5 months ago
L
Verified Buyer
“On line order arrived within a few days”
Helpful Report
Posted 5 months ago
C
Verified Buyer
“Received parcel in the time slot it was scheduled . Sadley had to return trainers as the soles on both were dirty and left trainer had dirt on the toe .Did speak to a very helpful lady on the phone who apologised and has sent me a prepaid label for my return I am now awaiting a new pair .”
Helpful Report
Posted 5 months ago
Thank you for your review, I’m sorry to hear that your trainers arrived in an unsatisfactory condition and you found the soles to be dirty. Shoes may have been on display but should be checked before sending out to a customer that they are not marked. It’s great to know that our customer service team was able to assist you promptly. Your feedback is invaluable to us, and we appreciate your understanding as we work towards resolving this issue. I hope your new pair arrives soon and meets your expectations. Kind regards, Janice - customer services
Posted 5 months ago
F
Verified Buyer
“The sales assistant (Meadowhall Shopping Centre) was really helpful, and found me online the sandals I'd been looking for! They came on time and fit beautifully. On a less positive note, I'm really sorry the shop is closing. I understand all the reasons, but the loss of yet another 'go-to' shop is very saddening.”
Helpful Report
Posted 5 months ago
Charles Clinkard is rated 4.8 based on 51,700 reviews
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