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Charles Clinkard Reviews

4.8 Rating 49,056 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
44,837
 Metrics Info
4.8
Based on 49,056 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“I’ve found I have to shop on-line to get my size 7.5 or 8. Store didn’t have any of my selections in anything bigger than a 7.”
Charles Clinkard 3 star review on 30th October 2018
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Our stores offer a good level of stock based on customer demand and we are disappointed you were unable to get sizes above a 7. We will pass across your comments to our merchandising team and hope you will return in the future. Kind Regards Nicola-Cutomer Services
Posted 6 years ago
A Dent
Verified Buyer
“Happy with boots not happy with having to pay to send back extra pair not knowing which to choose”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are delighted to hear you loved your boots and hope you will continue to enjoy wearing them. With regards to returns, we do ask customers to pay towards these and there are many ways this can be processed. We ask customers to leave a review to help reflect the different level of services offered and we will of course pass your comments regarding our returns policy across. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Happy disapointed to pay £8 for returns which is very expensive and that was second class post for small boots and a pair shoes”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Returns are payable by our customers and you can use various services which would be efficient such as Collectplus which is £4.49 for up to 10KG in weight. This is ideal for larger items like boots or multiple orders where you would like to try numerous sizes/styles. You can also take into a Charles Clinkard store for an exchange or a refund within 35 days of receiving your order. We ask customers to leave feedback as this helps to reflect the true level of service we offer and we hope we can restore your faith in the future. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Charles Clinkard please improve your delivery options. I am not happy with any of the your present ones.”
Helpful Report
Posted 6 years ago
Hello Thankyou for your review. We offer various deivery options: Standard delivery which is free and dispathced within 2-5 working days. Express-£2.99 and dispatched within 2-3 working days Next Day - (DEPENDING ON STOCK AVAILABILITY) This is dispatched on a Next Working Day service. We also have a number of couriers such as Royal Mail and DPD, additionally you may opt to have a purchase sent into a Charles Clinkard Store. Again this service is free. If we can help you with any queries do not hesitate to contact us and we are disappointed to hear your feedback. Kind Regards Nicola-Customer Services
Posted 6 years ago
T Ivanova
Verified Buyer
“The service was prompt and convinient. The only negative thing is if you want to return the shoes if they not fit you have to pay for the postage.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review You are welcome to return items into a Charles Clinkard store and on checking your postal code, we can see a store is located in Guildford which may be an option in the near future. Additionally, you can return via Collectplus and the cost is £4.49 and covers up to 10kg in weight, ideal for larger purchases like boots and also for orders of multiple items. The Post Office also has extra services which vary in cost depending on which you chose to use, we recommend a tracked service for your protection however you can chose which is convenient to you. We are disappointed to hear your comments, we ask all customers to give feedback whether positive or negative as this gives a true reflection of the service that is offered by Charles Clinkard. If we can offer assistance in the future please do not hesitate to contact us on 0345 24 1 7742, lines are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“My order was supposed to be an express delivery but until I reminded the sales chap it wasn’t. However we all make mistakes and my measure was how it was addressed, which was examplary.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Our Express Service is dispatched within 2-3 working days and we are disappointed that on this occasion we did not meet this timescale. We have passed your comments over to our colleague who lookd after your order and we look forward to offering assistance in the future. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Slippers were a large fit and it would be helpful if information from customer feedback (or from the store itself) regarding the fit was shown on the website, particularly as the customer pays for returns (a minimum of £3.95; second class registered).”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. The style is relatively new this season and we havent received any feedback about the slippers you placed an order for. As size is personal there is no better way of trying on an item for fit than in the comfort of the store or in your own home and we are disappointed to hear your comments. We offer free standard delivery with no minimum spend and ask customers to pay towards the return. This can be either via store if a Charles Clinkard one is near to you, Collectplus or additionally the Post Office has many services to assist customers. Naturally we are disappointed with your review however appreciate the time you took to complete this. Our Customer Services Team are available 7 days a week and can assist with queries regarding products, place orders and also contact our stores on your behalf. The telephone number is 0345 241 7742, lines are open as late as 8pm Monday through to Thursdays, We look forward to hearing from you in the future. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Ordered a pair of boots and paid for express delivery Unfortunately they didn’t fit !! I went to shop and they re ordered free delivery to the shop which I was not aware of!!! Therefore I totally wasted £6 am so annoyed !”
Helpful Report
Posted 6 years ago
Thank you for leaving a review. We are sorry to hear that you are disappointed with our service. The Next day payment is a choice for the customer to have a speedy delivery, we do offer a free delivery service to home, a different delivery address of your choice or into store, all of these options are available on our website. If you wanted a next day delivery into store, then you would also need to pay the extra postage as we need to ensure that your order is processed as a priority and sent out with a next day delivery service. All orders are available to be delivered into store but it is up to 5 working days to dispatch with our free delivery service so we could not guarantee that they would be there any quicker than if they were ordered for delivery to home. I hope that this clears things up and hope that you now have a pair of boots that fit perfectly. With regards, Janice Ruddock Customer services
Posted 6 years ago
V Campbell
Verified Buyer
“Good range of footwear. However I was sent incorrect size on one order and incorrect colour on another. Rather annoying when you have to pay for returns.”
Helpful Report
Posted 6 years ago
Thank you for your review. I am extremely sorry to hear that you have not received the items that you were expecting. We do ask customers to pay for returns if they have ordered an item and they dont like it, or it doesnt fit. This enables customers to order multiple items with a free delviery and return those that they do not wish to keep. However, if you have recieved an item and it is not what you ordered we would not expect a customer to have to pay to return this. Please call our Customer Services on 0345 241 7742 (only a local rate charge) so that we can discuss this with you. We look forward to hearing from you. With regards, Janice Ruddock Customer Services.
Posted 6 years ago
M Baddick
Verified Buyer
“Very disappointed in returns service. The shoes we ordered were a very small 9. As we have no Charles clinkard near us, we weren’t sure of the sizing. We shall not be ordering from you again, unless returns become free.”
Helpful Report
Posted 6 years ago
Thank you for your review. Our delivery service is free but we do ask if customers can cover the cost of returns. We do review this from time to time but find that at the present time, customers are happy with the free delviery service that we offer. Your comments will be noted and added to the next review. With regards, Janice Ruddock Customer services.
Posted 6 years ago
Anonymous
Unverified Reviewer
“Lovely choice of ladies shoes”
Helpful Report
Posted 6 years ago
Thank you for your review. We are really pleased to hear that you are happy with the range of shoes that we have and hope that you are happy with any purchase. With regards, Janice Ruddock Customer services
Posted 6 years ago
Anonymous
Verified Buyer
“Free postage label. Thanks. Quick refund. Very good. Negative: confusing product description- more details about felt ( combi felt, etc); sole- man made rubber NOT fabric as you put Fabric is assossiated as textile/cloth.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We appreciate you bringing to attention the details missing from the description and have arranged for this to be updated. If we can offer further assistance in the future do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
C Robertson
Verified Buyer
“Easy ordering, free delivery. Item arrived within expected time frame. There were clear notifications of the expected delivery date/time of the item and the opportunity to leave in a safe place.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We are pleased to hear you were happy with the ordering and delivery process. We hope you choose to shop with us in the future. Kind regards, Demi Bandeira, Customer Services
Posted 6 years ago
M Tomkinson
Verified Buyer
“Ordered trainers for my granddaughter for her birthday, the website said they would be delivered by the first of September but nearer the date I received an email to say they would be delivered on the 3rd so they were not here in time for her birthday. So for that reason alone I would not order again from this site. When they did come they were in perfect condition and granddaughter was chuffed to bits with them.”
Helpful Report
Posted 6 years ago
Thank you for your review. We were sorry to hear that your order was not with you in time for your daughters birthday. Our dispatch time is within 5 working days, so you should have your order within 6 working days. It is usually sooner than this when we get orders out. We do usually offer an express delivery for £2.99 but during busy periods like these dates, when it is the end of sale and also back to school, we have to remove it as our dispatch is so busy, we try to get everything out as quickly as possible. We are pleased to hear that your grandaughter liked her shoes and do hope that you might visit our website again at some point in the future. With regards, Janice Ruddock Customer services
Posted 6 years ago
T Childs
Verified Buyer
“The shoes were delivered in the time stated”
Helpful Report
Posted 6 years ago
Thank you for taking the time to leave a review. WIth regards, Janice Ruddock Customer services.
Posted 6 years ago
Anonymous
Verified Buyer
“You sold me the goods that I wanted for the price shown on your website. Interestingly you don't ask why I have only scored you as "acceptable". My reason for this is the delivery company that you used (Royal Mail). I had put a delivery instruction of leaving the goods with a neighbour who is always in, but Royal Mail put a card through my door saying that I had to go to the local sorting office within a certain time frame to claim the item. I had gone on holiday but came back before the deadline. If I hadn't the goods would have been returned to you apparently. Performance of Royal Mail? One star.”
Helpful Report
Posted 6 years ago
Thank you for your review, we are really sorry that this has happened, we do use Royal Mail but we also use DPD which would have left in your safe place for you. If when you place any future orders, if you could email or telephone us to request a DPD delivery. You can contact us on 0345 241 7742 where we would add your instruction to your order. We were pleased to hear that you were able to collect your order and can understand your frustration. I hope that this helps for the future. With regards, Janice Ruddock Customer services.
Posted 6 years ago
K Furnell
Verified Buyer
“Shoes are of high standard. I’m was disappointed with delivery.”
Helpful Report
Posted 6 years ago
Thank you for your review. We are sorry to hear that you were disappointed with your delivery. We are unaware of any problem and happy to see that it has been resolved. We are pleased to hear that you are happy with your shoes. With regards, Janice Ruddock Customer services
Posted 6 years ago
S Plant
Verified Buyer
“I was sent the Barbour loafers but you could tell the right shoe was a display shoe and had been on display a while. When I compared it to the left the right one at the back was worn down considerably possobly due to people trying it on often.”
Helpful Report
Posted 6 years ago
Thank you for your review. We are sorry to hear that you have received shoes that are not of a suitable quality to have been sent out. We do sometimes have shoes that may have been tried on, but they should all be quality checked before sending out. Please be advised that we will inform our dispatch team to be more vigilant to avoid disappointment. We are genuinally sorry for your inconvenience. With regards, Janice Ruddock Customer services
Posted 6 years ago
Anonymous
Verified Buyer
“Booked appointment so didn't have to wait.”
Helpful Report
Posted 6 years ago
Thank you for taking the time to leave a review, we hope that your appointment went well and thank you for your custom. With regards, Janice Ruddock Customer services
Posted 6 years ago
N GIBBS
Verified Buyer
“Item received as described, however delivery time was poor and unfortunately shoes have proved uncomfortable since I have worn them so therefore unable to return.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Our standard delivery which is free of charge is dispatched within 2-5 working days. There is an option for Next Day delivery on some items however the item would need to be available in our warehouse to be able to process this. When purchasing a new brand of shoes, we recommend trying them around the home first for a number of days to establish if they are suitable. We offer 35 days to return an item unworn for a refund/exchange however would be unable to accept back shoes which have been used. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Charles Clinkard is rated 4.8 based on 49,056 reviews
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