Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 49,044 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 49,044 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 22nd April 2025

Charles Clinkard 5 star review on 11th April 2025

Charles Clinkard 1 star review on 4th April 2025

Charles Clinkard 5 star review on 26th February 2025

Charles Clinkard 5 star review on 6th February 2025

Charles Clinkard 5 star review on 29th January 2025

Charles Clinkard 5 star review on 17th December 2024

292

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service in the shop was great but Waited in all day for my order and it never came until 7pm”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review We are delighted to hear the store were ale to assist you with your order however we are sorry to hear your order arrived so late. The courier was running late due to a high amount of deliveries and traffic congestion, they have apologised for the lateness of your delivery. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I ordered a pair of boots for my daughter. Unfortunately my address was incorrect on the parcel and the courier could not deliver straight away. I had signed up with the courier for delivery notification so they were able to contact me via email and ask that I get in touch with them. The incorrect address caused a 3 day delay. When the boots arrived they were beautiful, my daughter loves them and says they're nery comfortable. I was worried because she has a wide fit foot but they fit perfectly. I would have given a 5 star but the wrong address was a big mistake”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. The address details we received were directly from Paypal and the label printed out for the courier reflected these. We are not able to make any adjustments to these due to security measures they have in place. We are sorry to hear of the delay you had with your parcel and are pleased DHL were able to assist and ensure your shoes arrived safely. We hope you will return in the future and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Happy?....well, the customer service team were first class handling my problem. Thank you. Furious, though, to discover it cost £8.60 to return boots. The distance to a click-and-collect shop is not an option. I do almost all shopping online and CC is the only business charging for returns. This totally puts me off, so I’ll be shopping in future for footwear with my other usual retailers.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We offer free standard delivery within the UK, with dispatch in 2-5 working days. We do ask customers to pay towards the returns and there are many ways into which a return can be processed. Collectplus is £4.49 and covers up to10KG in weight, Royal Mail also have varying services and will depend on which option you choose. You can also take into a store which is free of charge We appreciate all feedback from our customers as this helps to reflect the different level of services we offer. We are very sorry to hear your comments and hope you will return to us in the future. Kind Regards Nicola Customer Services

Posted 6 years ago

“Very pleased with customer service and quality of shoes but the ones from Josef Seibel were smaller than the standard size 6 I usually order from other shoe manufacturers. As I don't have a printer, it was impossible to return the shoes by courier, as recommended. The nearest store is miles away so not convenient, so had to return by Royal Mail special "signed for" delivery. Will not be ordering more shoes on- line from Charles Clinkard.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We offer free standard UK delivery dispatched within 2-5 working days however do ask customers to pay towards the cost of the return. You can of course return to a store if one is near to you however there are cost efficient ways of sending back your order. The Post Office has various services and charges depending on what you request and you can also use Collectplus which is £4.49 for up to 10kG in weight and ideal for larger items or multiple orders. We have contacted you via your order regarding this and hope this will restore your faith in shopping online with Charles Clinkard Kind Regards Nicola-Customer Services

Posted 6 years ago

“Delivery term UK towards Portugal was quick.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We hope we can increase this from a three star and if we can offer further advise please do not hesitate to get in touch. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The product was great and delivery fast. But, I was surprised to open the box to find the boots simply chucked in with no packaging at all! Not even slightly wrapped in paper. The shoes had obviously been tried on, and one of the bits of moulded paper that should have been in the tow of the boot was just lying randomly in the box! As a first time customer - I thought this was really poor.”

Helpful Report

Posted 6 years ago

Hello Katie, Thankyou for your review. Items are sourced from our warehouse and stores, they may have been tried on or on a display however the items quality and the packaging contained within the box should not be affected. We are very disappointed to hear your first order arrived in this way. Please be assured we have raised an investigation internally to ensure additional care is taken during dispatch and any quality issues are brought immediately to our attention. If we can offer further assistance do not hesitate to contact us an agan we are very sorry for the concerns raised. Kind Regards Nicola

Posted 6 years ago

“Not sure you made me happy. You sent me slippers... ..eventually.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry to hear of the delay with your recent order. The item was sent directly from the manufacturer and they encountered delays with the courier. We will of course pass your disappointment to them however hope the slippers are just what you are looking for. If further assistance is required please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The boots were delivered on time sadly one felt very loose fitting so I have returned.I would like to say that the box the oops arrived in was battered and tatty looking like it had been used before.I was also unhappy with the cost of nearly ten pounds to return them.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are sorry to hear your comments regarding the arrival of your parcel. Any concerns regarding the packaging of your order should have been brought to our attention before dispatch and please be assured we have raised this both internally and externally. We do ask customers to pay towards the cost of the returns as we offer a standard delivery service free with no minimum spend. Dispatch for this is within 5 working days. Items can be returned to a Charles Clinkard store if one local to you, additionally you can also opt to use Collectplus which is £4.49 for up to 10kg in weight and ideal for larger orders. We have contacted you via your order with further information and hope to restore your faith in shopping online. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I found buying was not easy, the website is not user friendly. I was afraid of buying two pairs of shoes, and was surprised when ONE pair arrived as I didn't realize I had actually bought them!!!!”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are very sorry you found the website not very user friendly, we will of course pass over your comments to the Web Team. Our website has been set up with filtering options, different methods or payments as well as adding alternative delivery options and we are very disappointed you found this not as helpful as online shopping should be. We are happy to hear you received your order and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Parcel arrived on time unfortunately the box was very battered so the gift looks a bit poorly”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are very sorry to hear the Hunters Kit arrived in poor condition,items are checked prior to dispatch and it is disappointing this arrived in the way you have described. We will contact you via your order to see if there is a way this can be resolved. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Delivery one week later than predicted edit ordered 18th, delivered 21st”

Helpful Report

Posted 6 years ago

Thank you for your review. Your order was placed on the 14th November and dispatched on the 18th. Our free delivery service does state that the time to dispatch can be up to 5 working days. It is not usually this long and your order was dispatched on the 4th working day. You can opt for a paid service, for £2.99 we can guarantee a dispatch within 3 working days or for £5.99 a next working day delivery. We do hope that this information will help for future orders. With regards, Janice Ruddock Customer services.

Posted 6 years ago

“I ordered a pair of shoes and the wrong pair arrived but they acted quickly to rectify this and resent the correct pair in good time.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We are disapppointed that initially you received the incorrect style of shoes however are very plaesed to hear our Customer Services Team were able to resolve this quickly for you. items are checked prior to dispatch and this pair should have been brought to our attention before sending. We hope you will return in the future and if further assistance is required do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The products are good, item was shipped promptly but we encountered delivery issues with DPD courrier”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We have checked the order the feedback relates to and the items were sent via Royal Mail, the parcels were prompt and arrived safely. We have contacted you further regarding the above and hope to speak with you soon. Kind Regards Nicola-Customer Services

Posted 6 years ago

“I love these boots but unfortunately each pair I have received so far have been faulty. Badly marked leather and a scratch on one boot so I have had to return them. Not sure if I will try a 3rd time as it costs me each time. Is there no check for faults these days?”

Helpful Report

Posted 6 years ago

Hello Angela, Thankyou for your review. We are disappointed to hear that you received a marked pair of boots, during our rigorous checking procedure during dispatch any quality issues should of course be brought to our attention. We have contacted you via your order with further information and hope to speak with you soon. Kind Regards Nicola-Customer Services

Posted 6 years ago

“The fit was too small for me and I couldn't do them up so had to send them back, a great shame because I love Gabor boots! please make them bigger! on a separate note, £2.99 delivery is quite steep on boots that are almost £200 to buy and then another £4.99 to return them also isn't great...however the worst part was having to take them to a shop to return (no collection options are available) which was over half way to the store for us so I just returned them to the store to save some money! a free delivery / return option would be good but a collected returns option I would think essential in todays market!”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We offer a free standard delivery to all UK customers as well as optional guaranteed services and ask customers to pay towards a return. There are different options for a return which can work our more cost efficient including Collectplus which is £4.49 and offers a tracked service, the label can be accessed via our returns section, you then enter the order details and a label is sent across or you to print. You can then drop at a Collection Point near to you. The service covers up to 10KG in weight and is ideal for larger order/multiple items. Additionally you can also use Royal Mail, they do have different services which can depend on what is requested in the Post Office. Our stores will also take a return for you and also process an exchange as long as you have your online order confirmation and the items with you. We ask all of our customers to fill out reviews - to ensure our reviews are accurate and true reflection of the customer experience we provide. We very much apprecaite your suggestions and these will of course be taken on board. If we can assist further in the future please do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Happy to exchange my faulty items i bought only 10days prior”

Helpful Report

Posted 6 years ago

“Order process was great and delivery prompt. But to avoid paying ridiculous postage to return product I ended up trekking to the store. Put me off ordering online again.”

Helpful Report

Posted 6 years ago

Hello, We ask that our customers cover the cost of returning any unwanted products to us. If your new shoes are not a suitable fit, or you’ve simply changed your mind, you have up to 35 days to return them to us. Please return your item to us, with proof of purchase, and we’ll be happy to offer a full refund or exchange. All we ask is that you send them back in unused condition. Returned products must be undamaged and intact - including any labels and protective materials - and be accompanied with all original packaging. Collectplus You can also use a service called Collectplus which is £4.49 and covers up to 10KG in weight, ideal for multiple items and larger orders. The link for this is here https://www.collectplus.co.uk/charlesclinkard If near to a Charles Clinkard store please take the item into the store with your paperwork and the items, a refund and exchange can be processed. We ask customers to pay towards returns as we offer a fantastic delivery service which is free sandard and dispatched within 2-5 working days. We ask customers to leave a review as this helps to reflect the service which we offer, your comments will of course be taken on board and we hope you will return in the future. If any further assistance is required do not hesitate to contact us on 0345 241 7742, we are available 7 days a week and as late as 8pm Monday through to Thursdays. Kind Regards Nicola-Customer Services

Posted 6 years ago

“Love the shoes, perfect as I couldn't get them In-store. However i was disappointed by the 'express delivery' time”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Our Express delivery service is dispatched within 2-3 working days and on checking your order this was fulfilled. We do offer a quicker service which is Next Day however this does depend on availibility of the stock and is £5.99 per item. We appreciate feedback from all our customers as this helps to reflect the true level of service offered and we are sorry to hear your disappointment. We have contacted you via your order and hope we can restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services

Posted 6 years ago

“you make me unhappy as you do not identify H fitting shoes with your website picture. otherwise I am satisfied with your choice and service.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. Gabor are a continental brand and you can identify their fitting options using this guide: GABOR RANGES GABOR C = A STANDARD UK FIT GABOR C+ = A GENEROUS STANDARD UK FIT GABOR D = A WIDE UK FIT (G) GABOR D+ = AN EXTRA WIDE UK FIT (H) We are pleased to her you enjoy the great range of produts we offer and if we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services

Posted 6 years ago

“They are nice boots and comfortable - unfortunately one of the boots keeps falling down.”

Helpful Report

Posted 6 years ago

Hello, Thankyou for your review. We have contacted you via your order regarding your query and are sorry to hear your feedback. We look forward to hearing from you. Kind Regards Nicola-Customer Services

Posted 6 years ago

Charles Clinkard is rated 4.8 based on 49,044 reviews