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Charles Clinkard Reviews

4.8 Rating 49,856 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,820
 Metrics Info
4.8
Based on 49,856 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
A Talemi
Verified Buyer
“I like rocker shoes and bought many in the past but this latest shoe I bought I was not happy as A -the description was not correct on the web site and B -I found a M&S receipt belong to someone else in the box when I received the shoe which I was not happy at all so I returned the shoe which cost me £4 in postage and I bought another Ricker shoe for £59 at my local store in Cardiff which fit me better with excellent quality Thank you”
Helpful Report
Posted 6 years ago
Thank you for your review. On occasion we may have a customer who might buy from us 2 sizes of shoes so that they can check for fit and then send one back to us for refund and keep the other for themselves. If this happens and the shoe is unworn then it will go back into stock. We do dispatch on behalf of Debenhams, JDW and Amazon so we are unsure how a Marks and Spencer receipt could have been within the package as we do not have any affiliation with this firm. I apologise that this has happened and we are pleased to hear that you have found a pair of Rieker shoes that are suitable for your requirements. Kind regards, Janice Ruddock Customer services
Posted 6 years ago
Anonymous
Verified Buyer
“Quick delivery and kept up to date throughout however CC perhaps needs to consider free returns as many other stores do this as deliveries are charged for; I had to travel an hour to return my goods to store, all in all it’s a rather costly experience. Maybe something to consider in the future as your competitors offer much more for less including cheaper prices for the same shoes! Also the box was rather tattered on delivery, not a major issue but when you spend so much on items you expect a level of quality CC is usually good at.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We are disappointed to hear your order did not arrive in the condition you would expect and are sorry for the inconvenience caused. We are always looking for ways to improve our service and of course your comments regarding the return cost will be passed on to the relevant department. Kind Regards Toni - Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Great shoes”
Helpful Report
Posted 6 years ago
Thank you for taking the time to leave a review. We are really pleased to hear that you like our shoes and look forward to seeing you again in the future. Kind regards, Janice Ruddock Customer services
Posted 6 years ago
J Hearl
Verified Buyer
“My mum was really happy with her shoes but they quite late and box was crushed. Not sure I’d use again.”
Helpful Report
Posted 6 years ago
Thank you for your review. We advise that our free delivery service can take up to 5 working days to dispatch, your order went out on the 3rd working day and with you on the 4th working day so we are sorry to hear that you are disappointed with this. You can opt for a paid service which offers a next day delivery if you required. With regard the box, we do apologise that it has got crushed and hope that this has not spoiled the enjoyment of your shoes and do hope that you might come back to us to order in the future. Kind regards, Janice Ruddock Customer services
Posted 6 years ago
Anonymous
Verified Buyer
“The choice of boots was good”
Helpful Report
Posted 6 years ago
Thank you for leaving us a review. We are really pleased to hear that you like our choice of boots and hope that you might visit again to see our new stock of shoes and sandals soon. Kind regards, Janice Ruddock Customer services
Posted 6 years ago
A Davison
Verified Buyer
“Easy to return items”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are pleased you found the returns process easy and appreciate your comments. If we can offer further assistance and also increase your review score please do contact us via sales@clinkard.co.uk. Kind Regards Nicola-Customer Services
Posted 6 years ago
K Nelson
Verified Buyer
“CC were able to furnish a style/quality to my satisfaction without fuss and when I needed to return the first (too small) shoe to a branch, it was again accomplished with minimum effort.”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. We are pleased to hear you were happy with our service and that you were able to exchange your shoe for the desired size. If you require any assistance in the future please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 6 years ago
L Davison
Verified Buyer
“We loved our choice of shoes but we paid £4.50 more than the amount advertised on the box.”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. We are pleased to hear you are happy with your purchase. With regards to price advertised on the box, this has been placed on the box in error, as the shoes are retailing at £25.60, which was the price charged for the item. We would like to apologise for the error that has occurred. We have messaged you privately regarding this and hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services
Posted 6 years ago
J Bennette
Verified Buyer
“Service was very quick however the boots that arrived were navy not pink and wider than I ordered (ordered 5F and revived 5G). I didn’t return the boots partly because I didn’t have time but also because I actually preferred the navy and the pink were showing as no longer in stock in the required size.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are very sorry, there appears to have been a mix up during dispatch however are delighted to hear the pair you did receive were suitable. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
C Carlier
Verified Buyer
“CC sell quality products at competitive prices.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are delighted to hear your feedback however would appreciate further feedback as to how we can improve the score you have kindly given. We look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Pleased with the shoes I ordered”
Helpful Report
Posted 6 years ago
Thank you for leaving your review. Kind regards, Janice Ruddock Customer services
Posted 6 years ago
A Hamill
Verified Buyer
“I did eventually receive the shoes - after a week! I was going away last Friday (25th) and had hoped they would be delivered before that. They were actually 'delivered' on the Friday after I left and the Royal Mail represented had thrown them over my fence, landing on the refuse bin. Thankfully you had them well packed in the plastic bag and they were fine when I got them when I returned from my weekend away. I have had 3 other pairs of these shoes and they are unbelievably comfortable. This pair I did not find comfortable at all - they were much wider than my other 3 pair and didn't seem to have the same quality about them. I was going to return them but I actually gave them to my sister yesterday as she has much wider feet than me. Not just as good an experience as I have had in the past with Charles Clinkard - sorry.”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. We are naturally disappointed to hear your experience with us was not as expected. Our free standard delivery is up to 5 working days for dispatch. I can see the order was dispatched within 2 working days and delivered 3 days later with Royal Mail. We do aim to get all orders out as soon as possible, but sometimes we may have to wait for the stock to arrive at our Head Office which can take a few days. In the future, if you do need the shoes quicker than our standard delivery time frame, we do offer next working day delivery on some items, which is £5.99 and we offer an express delivery which is £2.99 for dispatch within 3 working days. With regards to the delivery, please let us apologise your parcel was threw and left over your fence which was not requested. Please be assured we will investigate this internally with Royal Mail. We hope you choose to shop with us in the future and if you require any assistance please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services
Posted 6 years ago
H Duggal
Verified Buyer
“I was really disappointed to find out that you have to pay for returns. I would not be buying from here again. A majority of places now provide free returns or click & collect, offering customers good customer service. This has left me with a very poor customer experience.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review We offer free standard delivery within the UK with no minimum spend however do ask for returns costs to be covered. You can return via the following methods: Postal Returns Pack up the shoes carefully in their original box and a secure outer wrapper where possible. Please send them back clearly addressed to: Customer Services Charles Clinkard Eveline House Cannon Park Way Middlesbrough TS1 5JU You can also use a service called Collectplus which is £4.49 and covers up to 10KG in weight, ideal for multiple items and larger orders. The link for this is here https://www.collectplus.co.uk/charlesclinkard If near to a Charles Clinkard store please take the item into the store with your paperwork and the items, a refund and exchange can be processed. To find your local store for a return please use this link - https://www.charlesclinkard.co.uk/map We ask all customers to leave a review as this helps to reflect the different level of experience. We are disappointed and hope you will reconsider ordering in the future. If we can assist please do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Clear communications but but the processe was somewhat slow compared to most online delivery’s these days”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. Our standard delivery is dispatched within 2-5 working days and is free of charge with no minimum spend. On checking your order we dispatched this on the third working day and this arrived safely a couple of days later. We are very sorry to hear you found our delivery process slower than other companies, we do dispatch items as quick as possible however if the products are not available in the warehouse then this can add a number of days as we bring in the stock required. We do offer faster deliveries such as Next Day which is £5.99 and dispatches the order the same day with delivery on the Next Working Day, as longas palced before 5pm Monday to Friday. We hope you will consider returning in the future and if we can help do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
C Watson
Verified Buyer
“They had the item I wanted however pop up said 5% off first order when subscribe to newsletter which wasn’t the case”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We are sorry the code did not apply for you, we have issued a refund for this today and this will show in up to 5 working days. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 6 years ago
H Duggal
Verified Buyer
“Great, easy to use website. Loved the email prompts of item in basket and complete purchase.”
Helpful Report
Posted 6 years ago
Hello Thankyou for your review. We are delighted with your feedback and wonder if there is anything further we can assist with as your score is only a three star? If we can offer assistance please do telephone 0345 241 7742, the lines are available 7 days a week and as late as 8pm Monday through to Thursdays. We look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“I got the boots I had my eye on for a couple of months at a reduced price. However it was obvious that one of the boots had been on the shop floor.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We are disappointed to hear your shoes were not of the high standard you would expect. We do source items from both our warehouse and our stores, where they may have been on display or tried on. However, this should not affect the quality of the product and items which are not of a high standard should not be sent out. We have messaged you privately regarding this and hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services
Posted 6 years ago
S Cornish
Verified Buyer
“At the end of checkout, a pop up alerted me the transaction had not been successful. The page showing, recommended I could pay with two other alternatives methods. I closed the browser, and forgot about it - until I received an email days later saying that my item had been dispatched! Thank heavens I hadn’t ordered elsewhere. My item arrived in good condition, but weren’t a good fit. I chose to return and shop again, rather than use the returns process which would have taken longer. I wasn’t happy to realise that returns weren’t free. My second order, in a wider size of the same shoe arrived yesterday, and fit well.”
Helpful Report
Posted 6 years ago
Hello, Thank you for your review. We are sorry to hear you experienced issues when placing your order with us. We are sorry you were informed the order had not gone through, but then the order had processed. We will pass this onto our technical team to investigate this further. We offer a free standard delivery within the UK, with dispatch in 2-5 working days. We do ask customers to pay towards the returns and there are many ways into which a return can be processed. Collectplus is £4.49 and covers up to 10KG in weight, Royal Mail also have varying services and will depend on which option you choose. You can also take into a store which is free of charge We appreciate all feedback from our customers, as this helps to reflect on the different level of services we offer. Kind Regards, Demi Bandeira, Customer Services
Posted 6 years ago
Anonymous
Verified Buyer
“Paid for next day delivery- took 5 days. Not impressed. Boots as ordered & of expected quality”
Helpful Report
Posted 6 years ago
Hello, Thank you for taking the time to leave a review. We would like to sincerely apologise that the order did not arrive on the next day delivery service expected. Our next day delivery cut off is 5pm, as your order was placed after the 5pm cut off, it should have been dispatched the next working day on an overnight service. We can see there was a delay with Royal Mail delivering your parcel and would like to apologise for the inconvenience caused by this. We have refunded your next day delivery charge and hope this does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira, Customer Services
Posted 6 years ago
E Crookshank
Verified Buyer
“I was disappointed to find out that the return label to use Collect+ was not included in the box and that it would cost me £4.49 to download one. The alternative was to drive nearly 20 miles to my nearest store or send by post. I have purchased many boots from CC but have recently had a foot operation and neither of the boots purchased were able to be worn. I may not use this service again.”
Helpful Report
Posted 6 years ago
Hello, Thankyou for your review. We offer free standard delivery on all UK orders with dispatch within 2-5 working days and ask for returns to be paid for. Our returns guidelines is included below for you: https://www.charlesclinkard.co.uk/returns-i17 Based on your postcode you are also local to our Newbury store and you can of course take your returned items into the store. You have 35 days to return the item unworn and in a resaleable condition which gives plenty time to try for size around the home to ensure they fit. We are disappointed to hear you may not return the service in the future and appreciate your feedback. We ask customers to leave a review as the helps to reflect the service we offer. If we can offer assistance in the future please do not hesitate to contact us. Kind Regards Nicola Customer Services
Posted 6 years ago
Charles Clinkard is rated 4.8 based on 49,856 reviews
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