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Charles Clinkard Reviews

4.8 Rating 49,766 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
45,673
 Metrics Info
4.8
Based on 49,766 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
J Ayling
Verified Buyer
“Received a marked, poor condition pair of Josef Seibel slip ons. Sent in pictures as requested and have emailed twice further and and not received a response to the emails. I won’t be using Charles Clinkard again!”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We have checked our email system and can see your original email sent on the 8th September 2019, this was responded to however we are unable to see any further replies. We are sorry, we have sent a further response to this today and we look forward to hearing from you. Kind Regards Nicola-Customer Services
Posted 5 years ago
Hello, Thank you for your review. We are disappointed to hear your shoes were not of the high standard you would expect. We do source items from both our warehouse and our stores, where they may have been on display or tried on. However, this should not affect the quality of the product and items which are not of a high standard should not be sent out. Your initial email and images were not received into our into our main inbox unfortunately, as we do adhere to respond to all queries within 24 hours. I can see you now have spoke to our Customer Services team and hope this has restored your faith in Charles Clinkard. We would like to apologise thoroughly for any inconvenience caused and if you have any enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira, Customer Services
Posted 5 years ago
S Langford
Verified Buyer
“Ordered in stock a week later got email to say out of stock.”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to leave a review. We can see the order number provided has been delivered and signed for. I have sent you a private message with further information for this order. If you have any further enquiries please do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
A Pickering
Verified Buyer
“Website easy to use. Delivery was very prompt, but slippers needed repairing at Timpsons the cobblers four days after they arrived when the stitching came undone. I would have returned them if I had kept the box and packaging.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are disappointed to hear your comments regarding the stitching on this pair of slippers. We would have been happy to examine these for you with regards to the concerns you have had and as you have no taken these to the repair shop we are unable to accept these back for review. We do offer a 35 days policy on returns however if there is a problem with the item, we are happy to take a look at these and do not hesitate to contact our Customer Services Team on 0345 241 7742. We hope you will consider returning in the future. Kind Regards Nicola Customer Services
Posted 5 years ago
T Brooks
Verified Buyer
“I received an invoice showing the correct shoes as was sent something entirely different. I did receive the money it cost me in returns and got an auto sorry mail No one rang or offered to resend the correct pair so you missed a sale not very impressed”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are sorry for the mix up regarding your order and have contacted you regarding this to offer further advice. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Normally service is great but to fit 2 children took over an hour the person serving us was very slow and only fetched 1 pair of shoes out at a time and when I asked another assistant if she could deal with my other daughter she said she wasn’t allowed, which when wasn’t too busy wasn’t the answer I wanted or expected”
Helpful Report
Posted 5 years ago
Hello Thank you for taking the time to leave a review. I am sorry to hear your experience was not as expected. During the back to school period we are extremely busy, however we aim to offer a prompt and efficient service year round. Please accept my sincere apologies that this was not the case on your recent visit. I hope this does not put you off shopping with us in future and please be assured I will pass your comments on to the branch concerned. Kind regards Rosie, Customer Services.
Posted 5 years ago
L Walsh
Verified Buyer
“Shoes arrived different colours -”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We can see our Customer Services Team have been in touch regarding your query and we would like to apologise for any inconvenience that has been caused. We look forward to assisting further in the future. Kind Regards Nicola-Customer Services
Posted 5 years ago
S King
Verified Buyer
“I ordered a pair of Clark's shoes from Charles Clinkard on 6th August this year for delivery at my home. An email stated the order had been dispatched on 7th August. I heard nothing from then on (from the delivery courier or the store) stating what date/estimated time slot a delivery would take place. I also received no delivery cards either saying that a courier was unable to deliver to myself or a neighbour. I emailed the sales department at Charles Clinkard on 12th August but heard nothing back. I emailed again on 15th August only to get a reply saying Hermes attempted to deliver 3 times between 9th-13th August and they finally sent me the tracking info. Why was this tracking info not sent to me before? The delivery was now to be sent back to the store and they would issue a refund. I won't be wasting my time again with either Charles Clinkard or Hermes. Hermes are notorious for not delivering packages and not giving tracking info - there is a reason they are so cheap! They are completely ineffective. I expected more from a store like Charles Clinkard for using a courier like this, especially since customer's are paying a relatively high amount for good quality shoes. I'll go directly to Clark's from now on.”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to leave a review. Please let us thoroughly apologise for your recent experience with regards to your order. The order was dispatched directly from the distributer, and the courier they use is Hermes. Your tracking information should have been sent with your dispatch email so you were able to track your order. We did not receive your initial email on the 12th August unfortunately, I have looked through our mailbox and I am unable to see this. When my colleague replied to your email on the 15th August we issued a refund to avoid any further delay or inconvenience, as the item had been returned to the distributer. The issues were relayed to the distributor so they could investigate this with Hermes to prevent this happening in the future. Once again please accept our sincerest apologies for this experience and we hope it does not deter you from shopping with us in the future. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“The shoes took a while to arrive. When they did, the parcel was covered in grease and dirt. It had been put in a Royal Mail bag to contain the grease. When I was finally able to unpack the box the inside of the right shoe was protruding because of a solid blob of glue on the side where the little toe goes. Needless to say the shoes had to be returned and my bed duvet cover had to be washed to remove all the grease! Not a good shopping experience at all.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. Our standard delivery is dispatched within 5 working days and on checking the process of the order, we dispatched your shoes out for you on the 3rd working day with Royal Mail. Once the item is passed to the courier we do hope they arrive quickly however any delays with the delivery at this point are out of our control. We would like to apologise on behalf of Royal Mail for the condition the outer packaging arrived in, when sending out our parcels, we ensure the packaging is pristine and it is disappointing this happened. With reference to the shoes, we do check items before dispatch for colour/quality and size however we are sorry this particular pair were overlooked. We can confirm these were fully examined and tried on by our Returns Team and the fault within the shoe was noted, we issued a refund as no further stock was available for you. We appreciate all feedback from our customers as this helps to reflect the different experiences that are experienced and on this occasion we are sorry. We have contacted you via your order with further information for you and hope this will restore your faith in Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 5 years ago
S Higgins
Verified Buyer
“Honestly, after placing the order- awful. I am still waiting for one pair of my shoes to arrive over two weeks later! I firstly received someone else’s shoes which I had to return, then one pair of mine- poor quality-could see the glue all over the shoe! And now am still waiting for the second pair. Really not impressed at all.”
Helpful Report
Posted 5 years ago
Hello Thankyou for your review. We are sorry for the inconvenience caused and have contacted you via your order to offer further assistance. We do source stock from stores and warehouse, some items may have been tried on or on display however the quality of the item should still be excellent and the products should certainly also not be worn Please be assured we have raised feedback regarding this and are sorry for any inconvenience that has been caused. We look forward to speaking with you soon. KInd Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“My order is lost and I m very disappointed”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We are sorry your order has not yet arrived. We understand our Customer Services Team have assisted with this and have advised there is a delay in customs currently and this has caused a backlog for deliveries into your country. Hopefully your item will arrive soon for you but please do not hesitate to get back in touch again and we will of course update you further. Kind Regards Nicola-Customer Services
Posted 5 years ago
J Dunn
Verified Reviewer
“Too narrow and cost me £8 to return, deplorable.”
Helpful Report
Posted 5 years ago
Hello, Thank you for taking the time to leave a review. We are sorry to hear the style chosen was not suitable, and hope you find an alternative style you like within our range. We offer a free standard UK delivery with no minimum spend. However, we do ask the customer to pay the returns cost. Returns can be taken into a Charles Clinkard store or returned to our Head Office. We do recommend a tracked service, however it is up to the customer to return whichever method is convenient. We do offer a Collect Plus label through the returns section of our website, which is £4.49 for up to 10kg of returns, which can be suitable for those returning multiple or heavier items. We appreciate your feedback regarding our returns policy and will ensure your comments are passed over to the relevant department. Kind Regards Demi-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“My rating is ZERO sadly they don't have that option. I ordered an item on the 29th of July. I have not been communicated on its status and yet they want review of an item that has been not received. I don't not recommended them, order at your own risk.”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We have checked your order and our Customer Services Team investigated this for you and provided tracking information to help you with locating your shoes. We are sorry you did not received a card from Royal Mail and understand that the items are now no longer required. We hope you will return in the future and if we can assist do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
L Roulstone
Verified Buyer
“Shoes that were sent were used and when I went to return them in store the shopping assistant was very nonchalant about it”
Helpful Report
Posted 5 years ago
Hello Thankyou for your review. We source stock from our warehouse and our stores, they may have been tried on or on a display however any problems with the items should have been advised before being sent out to you Leanne. With regards to the store, we have ensured your feedback has been passed to the team who took in your return, the manager was very disappointed with your experience and will ensure this is investigated. We pride ourselves on offering a great service and it is very disappointing that you did not come away with a positive experience. If there is any way we can restore your faith in shopping with us do not hesitate to contact us. Kind Regards Nicola-Customer Services
Posted 5 years ago
S Thompson
Verified Buyer
“I ordered a pair of size 6 Gabor sandals online. They arrived while I was out (as no indication of time of arrival). This meant that I had to drive to the local sorting office in Dewsbury (I live in Mirfield) the following day. When I returned home and opened the parcel, I had been sent one size 6 and one 6.5 sandal. This meant another trip to Leeds this time to return them to the store. This also incurred a parking charge. They had a pair of the sandals in a size 6 which were slightly cheaper than the online ones. A lot of trouble in my opinion!”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. On checking the order, we cna see this was dispatched with Royal Mail, unfortunately as this point, they dont offer the option of a time slot and we are sorry you were unaware this was arriving with you. With regards to the odd sizes, this is disappointing as items are checked during dispatch and this should have indeed been brought to our attention before it was sent. Please be assured your comments have been investigated internally and we have also spoken with Royal Mail and are very sorry for the inconvenience this has caused. If we can offer further assistance do not hesitate to contact us. Kind Regards Nicola Waller-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Didn’t realise returns not free 😫”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. We offer free standard delivery with no minimum spend however do ask for returns to be paid for by our Customers. You can opt for any service which is convenient however we do recommend a tracked service, Post Office will have varying services and Collectplus is £4.49 for up to 10kg in weight and is better for larger items or a multiple order. Also, our Charles Clinkard stores can assist with your return, just take along your shoes and invoice within 35 days of receiving them in an unworn condition and they will process a refund or exchange. We have contacted you privately to offer further information and hope this will restore your faith in shopping with us here at Charles Clinkard. Kind Regards Nicola-Customer Services
Posted 5 years ago
B Oram
Verified Buyer
“Ordered an item 13th July, received wrong item, my item sent to wrong customer and no more in stock. Returned my item, awaited correct item for almost 2 weeks, still not returned from other customer almost 2 weeks later so all I could be offered 3 weeks after my initial order was money back!”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review. Once again please let us apologise you received the incorrect order and for the delay in rectifying this. It was an error in our dispatch area and we have ensured this was investigated internally to avoid this occurring in the future. We can see you have now spoken to our Customer Services team who have processed a refund and discussed how we could assist you further. Once again we are sorry for the inconvenience caused and hope this goes some way in restoring your faith in Charles Clinkard. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“There were too sticky price labels attached to one sandal. The glue was so strong that it removed part of the leather insole. The sandals have been returned and am awaiting a full refund.”
Helpful Report
Posted 5 years ago
Hello, Thank you for your review. We are naturally disappointed to hear of the issues the sale sticker has caused. We understand that the sale sticker being stuck on the insole can be difficult to remove, but this has been found to be the best place currently to position our sale stickers. Our stores recommend using a protector spray or hot soapy water to remove any residue of the sale sticker without damaging the inner sole. Your comments will be passed on to the correct department. We have messaged you privately to offer further assistance. If you require any assistance do not hesitate to contact us. Kind Regards, Demi Bandeira Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Couple of sale items purchased and both unsuitable. Bought ‘junior’ size 7 sandals from here, received an adult size 7 and when I wrote to them to let them know they told me that the website said junior was for older children. I didn’t know there were 3 different size 7s, I’d only come across junior and adult before!!! Insulting and passive aggressive customer service and misleading sizes on website. Junior size 7 converse were ok for my pre-schooler size-wise, but the tongue slid round and they were very uncomfortable so cannot be worn. There’s a reason they were in the sale. First time using the site and never bothering again, stick to Schuh and Office. AVOID AVOID AVOID!”
Helpful Report
Posted 5 years ago
Thank you for your review. We are genuinally sorry to hear that the shoes that you ordered were not what you were expecting. There are only two size 7 shoes, this is the Infant and the Junior. The Junior shoe is the same length as the adult shoe, but will be slimmer in foot as it is for a child. If you believe that there is a fault. you can also return the Converse to us so that we can take a look at them for you. Please just ensure that your order number is within the package along with the reason that you are returning, this will enable us to act upon your instruction as quickly as possible. All of our sale items have previously been full price on our website and there should be no faults, we are more than happy to take a look for you. My colleague has previously sent to you a pre-paid label to return the shoes to us at no cost to yourself and we sincerely apologise for any inconvenience. If you have a problem in printing out the label, please let us know so that we can pop one in the post for you. We hope that this information helps and that it may restore your faith a little in our Company. Kind regards, Janice Ruddock Customer services
Posted 5 years ago
D Angelis
Verified Buyer
“Really disappointed with my purchase , I brought my wife for her birthday a pair of fit flops from you , we always buy ours shoes from yourselves but this time when we open the box one of the fit flop looked new and one looked already worn .”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. Items are sourced from our warehouse and stores, they may have been tried on or on a display should certainly not have been worn. Any quality issues should indeed have been raised and we are disappointed this pair were received, We have contacted you seperately via the order to discuss this further. Kind Regards Nicola-Customer Services
Posted 5 years ago
Anonymous
Verified Buyer
“Shoes i ordered had obviously been worn, scuffs and marks all over”
Helpful Report
Posted 5 years ago
Hello, Thankyou for your review. Items are sourced from our warehouse and stores, they may have been tried on or on a disaply but certainly should not appear worn We have received your returned item and would like to sincerely apologise for the error that occurred. It is disappointing you received this pair and we have ensured that this has been investigated internally. We have also contacted you via your order and hope to restore your faith in shopping with us, If further assistance is required please do not hesitate to contact us, Kind Regards Nicola-Customer Services
Posted 5 years ago
Charles Clinkard is rated 4.8 based on 49,766 reviews
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