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Charles Clinkard Reviews

4.8 Rating 51,300 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
47,454
 Metrics Info
4.8
Based on 51,300 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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N
Verified Buyer
“Very good prompt delivery and communication, quality product.Would use again and recommend”
Helpful Report
Posted 5 days ago
A
Verified Buyer
“My order arrived very quickly and I’m extremely happy with my boots. Super quality, a good fit and very comfortable.”
Helpful Report
Posted 5 days ago
A
Verified Buyer
“So delighted to find my favourite boot brand Regarde le Ciel ever since Guildford store closed.”
Helpful Report
Posted 5 days ago
G
Verified Buyer
“I was extremely annoyed that I had to return a pair of Nordica suede slippers because they were different shades ................ whatever happened to Quality control ?? ( Luckily, the pair ordered at the same time for my husband were ok) I was required to spend another £3.20 to return the faulty goods ............ why has this extra expense not been refunded also ?? A reply would be appreciated. Gillian Phillips. gillp@yandex.com”
Helpful Report
Posted 5 days ago
Thank you for taking the time to share your experience, Gillian. I’m very sorry to hear about the colour mismatch on the Nordica slippers and the return postage cost you incurred. This isn’t the standard we aim for. We do provide a label if there is a fault so that the customer does not have to cover the cost of the return, I am sorry that you were unaware of this and have refunded the cost of your return for you. We’ll also let our dispatch team know of your disappointment and ask them to be more careful to prevent this from happening again. We are sorry that we have let you down on this occasion and for your inconvenience. Kind regards, Janice - customer services
Posted 3 days ago
D
Verified Buyer
“delivery good product good. I worked in the footwear industry for50 years. The quality of the shoes was excellent”
Helpful Report
Posted 5 days ago
K
Verified Buyer
“Great service , boots are beautiful”
Helpful Report
Posted 5 days ago
J
Verified Buyer
“Excellent service and Website thank you”
Helpful Report
Posted 5 days ago
R
Verified Buyer
“I have received my Gabor boots at second time ordering and they are brilliant. They were out of stock and the first time I ordered them, using my £11 rewards, the payment went through but then I heard nothing more. The payment wasn’t processed and the boots didn’t come. I don’t know whether they’d gone before they’d been dispatched. Unfortunately as well as no communication about my order being cancelled, when I tried to use my rewards money at second ordering, it said I had already used it, so I’m £11 out of pocket.”
Helpful Report
Posted 5 days ago
M
Verified Buyer
“Great service, fair prices”
Helpful Report
Posted 5 days ago
G
Verified Buyer
“Very efficient, delivered promptlywith 1 hour time slot. Look like quality shoes, will know better in 6 months”
Helpful Report
Posted 5 days ago
M
Verified Buyer
“Really great service and I received the shoes by post very quickly. Thank you”
Helpful Report
Posted 6 days ago
P
Verified Buyer
“Excellent service”
Helpful Report
Posted 6 days ago
A
Verified Buyer
“Very helpful member of staff. I find it difficult to buy shoes that are comfortable and she was quick to suggest things that might help me. I had to order a pair of shoes and that all went very smoothly.”
Helpful Report
Posted 6 days ago
A
Verified Buyer
“Easy transaction Very prompt”
Helpful Report
Posted 6 days ago
H
Verified Buyer
“From ordering by phone to delivery,all excellent and prompt service.”
Helpful Report
Posted 6 days ago
M
Verified Buyer
“We both love this shoe shop and the shoes we have bought from the store have always been comfortable, but one gripe i have is the brand offers a loyalty scheme collecting bonus points and if you spend over £100 you receive a voucher. However, on the previous occasions we have bought shoes either from the store or online, the reward points never show on my account. The last points were applied once i complained and we have recently used them, so the scheme works to a degree. We have spent well over £100 again and yet my account shows no points again. This is very tiresome as it seems i will have to contact customer services yet again”
Helpful Report
Posted 6 days ago
Thank you for taking the time to share your feedback. I’m sorry to hear you’re having trouble with the loyalty points not appearing on your account. The points do go back to 0 at the end of Feburary and again at the end of August when vouchers are sent out and I can see that you have a current voucher worth £7 which runs out in October 2026. I will email this to you. There are no new sales showing from end of August. If you have new purchases since then if you could reply to my email with any specific dates of purchases to help us locate them faster. We’d hate to see you lose out on the rewards, and we’ll do our best to fix this quickly. Kind regards, Janice - Customer services
Posted 3 days ago
J
Verified Buyer
“The Leeds store is certainly better staffed than the don’t care Ilkley store staff”
Helpful Report
Posted 6 days ago
Thank you for taking the time to share your feedback. I’m sorry to hear you felt the Ilkley store’s service didn’t meet expectations. We’ll pass your comments about staffing and service levels to the store management to look into. If there’s anything specific you’d like us to address or if you’d like to discuss this further, please let us know. Kind regards, Janice - Customer services
Posted 3 days ago
C
Verified Buyer
“Beautiful shoes.great fit.real class.soo pleased”
Helpful Report
Posted 1 week ago
L
Verified Buyer
“First class goods and service”
Helpful Report
Posted 1 week ago
A
Verified Buyer
“I have bought a pair of sandals and ankle boots this year. The items arrive in excellent condition and easy to return if they don't fit. Also, refunds are prompt unlike some other companies.”
Helpful Report
Posted 1 week ago
Charles Clinkard is rated 4.8 based on 51,300 reviews
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