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Charles Clinkard Reviews

4.8 Rating 51,933 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,310
 Metrics Info
4.8
Based on 51,933 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

Write Your review

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A
Verified Buyer
“Great service, really fast delivery and nice shoes . Just what I wanted , very comfortable too. Is not heard of this company before but have shops around the Uk. I’m in the capital so don’t think we have them here . A long tradition in shoes apparently and experience shows . Thank you team!”
Helpful Report
Posted 1 week ago
M
Verified Buyer
“Very disappointed that the shoe size was small. I always wear the size 39 / size 6. Never had a problem with any company.Added to the disappointment whilst I knew the policy was if you return you have to pay the postage. I was not expecting the cost to be that high at £4.75. Particulaly bad through no fault of mine I incurred the expensive cost to return because the shoe size was inaccurate.”
Helpful Report
Posted 1 week ago
Thank you for your review. I am sorry to hear the sizing was not as expected. I understand this is disappointing especially when this problem has not been encountered previously. Regarding the returns postage costs, we do ask customers to cover this to provide the option to use a service that is convenient to your needs. However, we offer a Royal Mail label on our website for £3.20. Instructions to create this are on the returns slip and on our website but I am sorry if this was not clear. Please be assured, your return has been received by our team and and your requested refund processed. Kind regards, Hannah, Customer Services
Posted 1 week ago
D
Verified Buyer
“Simply excellent”
Helpful Report
Posted 1 week ago
L
Verified Buyer
“Excellent customer service . Very efficient and the product is of excellent quality . Happy customer . Would definitely use this company again !!”
Helpful Report
Posted 1 week ago
A
Verified Buyer
“The service was very friendly and helpful- I will certainly keep coming back :)”
Helpful Report
Posted 1 week ago
M
Verified Buyer
“Very pleased with my shoes which were delivered promptly and efficiently.”
Helpful Report
Posted 1 week ago
G
Verified Buyer
“I paid £5.99 for next delivery however it took 48 hours, as the shoes did not fit when I called up to ask about return and refund i was advised that if you make a order after 5pm they will not deliver the next day but happily take the extra money you pay for the next day delivery. They do not state this on the website or advise when paying the extra charge which was confirmed by a member of staff , it's only stated in the terms and conditions ! Very sly. I returned the shoes via recorded delivery 2 days ago and still not received any communication from them! DO NOT USE”
Helpful Report
Posted 1 week ago
Thank you for taking time to leave feedback. I am sorry to hear that you had a negative experience shopping online with us. All orders placed with Next Day delivery before 5pm are sent out that same day. However, orders placed after 5pm are dispatched as soon as possible on the following working day due to our warehouse operating times. While I appreciate this can be disappointing, we do make this information as clear as possible and have it listed in the Delivery section of our website. This should also be clear during checkout, but I do apologise for the confusion caused. I can see your return has been processed for a refund today, and a member of our Customer Service team has reached out to you today to help resolve your postage query. Kind Regards, Sophie - Customer Services
Posted 1 week ago
A
Verified Buyer
“Item arrived on time and was half the price of buying same item elsewhere.”
Helpful Report
Posted 1 week ago
L
Verified Buyer
“Excellent friendly service with great products Happy to shop here”
Helpful Report
Posted 1 week ago
A
Verified Buyer
“Always excellent quality, and service - although expensive !”
Helpful Report
Posted 1 week ago
E
Verified Buyer
“Excellent shoes and customer service, with very quick shipping to California. Thank you”
Helpful Report
Posted 1 week ago
E
Verified Buyer
“easy to deal with”
Helpful Report
Posted 1 week ago
D
Verified Buyer
“Excellent range of shoes of all kinds. Swift and efficient ordering and delivery process.”
Helpful Report
Posted 1 week ago
M
Verified Buyer
“Quick delivery ease of use and competitive pricing for top brands”
Helpful Report
Posted 1 week ago
G
Verified Buyer
“I purchase some Sketchers mens slip ons which had to be ordered and sent to my home address”
Helpful Report
Posted 1 week ago
I
Verified Buyer
“Shoes arrived in good time. I have had several of these trainers over the years and they are really comfortable.”
Helpful Report
Posted 1 week ago
S
Verified Buyer
“Excellent Service. Wearing my shoes now so comfortable. Thank you”
Helpful Report
Posted 1 week ago
G
Unverified Reviewer
“We visited Charles Clinkard in Eldon Square Newcastle yesterday 2nd February looking for some wide fit, Velcro fasten shoes and slippers, Sarah went above and beyond to assist us, explaining the makes they had, which was the widest width etc etc, nothing was too much trouble for her, excellent customer service”
Helpful Report
Posted 1 week ago
M
Verified Buyer
“Very pleased by service ! Kept updated on progress of walking sandals and actually arrived a day early Love my sandals !”
Helpful Report
Posted 1 week ago
M
Verified Buyer
“I will have to send both pairs back . I can only wear leather and I did not realise these were vegan . I was not told in the shop in Burford where I tried them on. The other boots I purchased are great as are she shoes my husband purchased . Staff very kind and helpful but did not point out the boots were plastic and I did not realise .”
Helpful Report
Posted 1 week ago
Thank you for taking the time to share your feedback. Please accept my apologies for the miscommunication regarding the boots composition. I understand it can be disappointing when ordered items do not meet expectations, but am glad you found our team helpful and your husband found a suitable pair of boots. We are happy to help you find an alternative. We have a range of leather boots on our website and if you have any queries, our Customer Service Team is available 7 days a week and can be reached by phone, email and live chat service. Kind regards, Hannah, Customer Services
Posted 1 week ago
Charles Clinkard is rated 4.8 based on 51,933 reviews
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