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Charles Clinkard Reviews

4.8 Rating 51,285 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
47,443
 Metrics Info
4.8
Based on 51,285 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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M
Verified Buyer
“We both love this shoe shop and the shoes we have bought from the store have always been comfortable, but one gripe i have is the brand offers a loyalty scheme collecting bonus points and if you spend over £100 you receive a voucher. However, on the previous occasions we have bought shoes either from the store or online, the reward points never show on my account. The last points were applied once i complained and we have recently used them, so the scheme works to a degree. We have spent well over £100 again and yet my account shows no points again. This is very tiresome as it seems i will have to contact customer services yet again”
Helpful Report
Posted 5 days ago
Thank you for taking the time to share your feedback. I’m sorry to hear you’re having trouble with the loyalty points not appearing on your account. The points do go back to 0 at the end of Feburary and again at the end of August when vouchers are sent out and I can see that you have a current voucher worth £7 which runs out in October 2026. I will email this to you. There are no new sales showing from end of August. If you have new purchases since then if you could reply to my email with any specific dates of purchases to help us locate them faster. We’d hate to see you lose out on the rewards, and we’ll do our best to fix this quickly. Kind regards, Janice - Customer services
Posted 2 days ago
J
Verified Buyer
“The Leeds store is certainly better staffed than the don’t care Ilkley store staff”
Helpful Report
Posted 5 days ago
Thank you for taking the time to share your feedback. I’m sorry to hear you felt the Ilkley store’s service didn’t meet expectations. We’ll pass your comments about staffing and service levels to the store management to look into. If there’s anything specific you’d like us to address or if you’d like to discuss this further, please let us know. Kind regards, Janice - Customer services
Posted 2 days ago
C
Verified Buyer
“Beautiful shoes.great fit.real class.soo pleased”
Helpful Report
Posted 6 days ago
L
Verified Buyer
“First class goods and service”
Helpful Report
Posted 6 days ago
A
Verified Buyer
“I have bought a pair of sandals and ankle boots this year. The items arrive in excellent condition and easy to return if they don't fit. Also, refunds are prompt unlike some other companies.”
Helpful Report
Posted 6 days ago
R
Verified Buyer
“Wonderful slippers”
Helpful Report
Posted 6 days ago
I
Verified Buyer
“Always order a pair of mule style slippers for my wife every year, and always good quality with excellent communication and quick delivery”
Helpful Report
Posted 6 days ago
C
Verified Buyer
“Always top-quality slippers. My wife insists I only go to Clinkard for her 'surprize' Xmas slippers!”
Helpful Report
Posted 6 days ago
H
Verified Buyer
“Shoes are often rather expensive. But from time to time there are some bargains. I just ordered and promptly received a pair of suede mocassins with which I am very pleased. I use them as slippers. Good quality, well made and a reasonable delivey peiod. The option to pay via Amazon is a plus.”
Helpful Report
Posted 6 days ago
Thank you for taking the time to leave your review. We’re pleased to hear you’re happy with the suede moccasins and that you found a good price, good quality, and a convenient delivery option with Amazon. If there’s anything else we can do to help or if you’re looking for more bargains in the future, just let us know. Kind regards, Janice - Customer services
Posted 2 days ago
A
Verified Buyer
“Easy ordering, delivered on time and well packaged. I've been unsuccessfully looking for shoes to fit my awkward feet and finally I've found something that fits and looks good. Thank you!”
Helpful Report
Posted 6 days ago
A
Verified Buyer
“Pleased with your shoes ,always a good fit & comfortable.”
Helpful Report
Posted 6 days ago
C
Verified Buyer
“Boots exactly as advertised and delivered within 48hrs”
Helpful Report
Posted 1 week ago
A
Verified Buyer
“Excellent service and very quick delivery.”
Helpful Report
Posted 1 week ago
M
Verified Buyer
“Excellent service. Returned pair of shoes too small and requested next size which arrived within 24hr”
Helpful Report
Posted 1 week ago
S
Verified Buyer
“Beautiful designed leather ankle boots, I am sure my daughter will very happy.”
Helpful Report
Posted 1 week ago
D
Verified Buyer
“Excellent slippers and excellent service Thank you”
Helpful Report
Posted 1 week ago
B
Verified Buyer
“Great service and excellent fit and quality shoes definately will order again 👍👌”
Helpful Report
Posted 1 week ago
R
Verified Buyer
“not happy as shoes were reduced in the black friday sale very soon after i ordered. i could return them and have a refund and re-order at the lower price or you could issue me with a refund? i awaite your reply with interest.”
Helpful Report
Posted 1 week ago
M
Verified Buyer
“First time ordering from Charles Clinkard as I love Rieker shoes and it is very hard to get in Northern Ireland. I will certainly be ordering more in the future. Many thanks.”
Helpful Report
Posted 1 week ago
H
Verified Buyer
“Good range of products , good price . Would recommend”
Helpful Report
Posted 1 week ago
Charles Clinkard is rated 4.8 based on 51,285 reviews
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