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Charles Clinkard Reviews

4.8 Rating 52,204 Reviews
96 %
of reviewers recommend Charles Clinkard
Company Reviews Product Reviews
48,673
 Metrics Info
4.8
Based on 52,204 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Charles Clinkard Reviews
Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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S
Verified Buyer
“Clear website, easy to follow ordering, excellent value and a super rapid delivery of a perfect pair of shoes. Exactly what I wanted. Thank you very much.”
Helpful Report
Posted 1 week ago
A
Unverified Reviewer
“Went into the newcastle store to get my sons first shoes, we were served by Beth who was absolutely amazing with him. She measured him and tried numerous pairs until we found the right ones, a lovely pair of start rite prewalkers. Doreen eas also there and was super friendly, talking to my son and getting lots of smiles!! It is such a friendly store, I wouldn’t go anywhere else!!”
Helpful Report
Posted 1 week ago
S
Verified Buyer
“I ordered boots size 3. When they came they were a size 4 in a box marked size 3 so I had to send them back. When I tried to re order them they were out of stock. One very disappointed customer.”
Helpful Report
Posted 1 week ago
Thank you for taking the time to leave a review. Please accept my sincere apologies you did not receive the size you were expecting. This is an item dispatched directly from the supplier, please be assured I have notified them of this error but am sorry we were unable to provide a replacement. I am glad our team instore were able to assist with your refund and hope this does not deter you from shopping with us again. Our Customer Service Team is happy to help if you are still looking for a suitable alternative. Kind regards, Hannah, Customer Services
Posted 6 days ago
J
Verified Buyer
“High quality goods - I have worn their spanish leather slippers for years and they are very hard wearing, smart and confortable. It is nice to know that there are still suppliers of quality footwer.”
Helpful Report
Posted 1 week ago
A
Verified Buyer
“Easy & efficient ordering process, delivery arrived quickly”
Helpful Report
Posted 1 week ago
S
Verified Buyer
“Delivery arrived on time. Notified of progress.”
Helpful Report
Posted 1 week ago
J
Verified Buyer
“Wow! I ordered my Gabor Lake boots on a Wednesday afternoon and they arrived in Melbourne, Australia the following Tuesday afternoon. The postage was very reasonable. The boots look well-made and they are in just the right shade of brown I was after. The rubber sole looks good and sturdy. The side zipper is great for easy access.”
Helpful Report
Posted 1 week ago
A
Verified Reviewer
“Great boots but walking in rain resulted in very wet feet. I know they are not waterproof but they should be ok walking in rain?”
Helpful Report
Posted 1 week ago
Thank you for your review. Unfortunately, these boots are not advertised as being waterproof and their design such as exposed stitching and the area around the laces are features which mean water ingress cannot be ruled out in inclement weather. If you like, we can recommend suitable waterproof options or advise ways to protect the shoes when worn in wet weather. Our Customer Service Team is happy to help with any queries. Kind regards, Hannah. Customer Services
Posted 1 week ago
A
Verified Buyer
“Excellent from start to finish, with prompt delivery and on the off chance returns were necessary then that was pretty seemless too.”
Helpful Report
Posted 1 week ago
J
Verified Buyer
“Quick and efficient service. Emailed me as soon as my bag was back in stock. The Gabor bag is beautiful and the best white summer bag.”
Helpful Report
Posted 1 week ago
L
Verified Buyer
“Excellent!! Quick service and keep you updated. Well done”
Helpful Report
Posted 1 week ago
S
Verified Buyer
“As usual a great shopping experience, delighted with the sandals, already have a pair in a different colour so it was an easy purchase. My 'go to' for footwear online! Quality,fit and sensible pricing.”
Helpful Report
Posted 1 week ago
K
Verified Buyer
“First time I have purchased from Charles Clinkard, delivery was prompt, well packaged and as advertised. Very satisfied and would purchase again.”
Helpful Report
Posted 1 week ago
Mrs
Verified Buyer
“Very prompt service.”
Helpful Report
Posted 1 week ago
Mr
Verified Buyer
“Failed to deliver shoes despite paying extra for express delivery. No communication re delivery date. 7 days after ordering I cancelled. Very disappointed. Another lost Customer judging by the other reviews left. Time for a Business Process Review and implement Total Continuous Improvement to all aspects of your Business.”
Helpful Report
Posted 1 week ago
Thank you for taking the time to leave us a review. With our Express Delivery we guarantee dispatch within 3 working days. Please be assured your parcel was dispatched within this timeframe but it appears there was an issue with the courier and your parcel was held for a day. Unfortunately, circumstances such as this are out of our control and I am sincerely sorry for any inconvenience this caused. But happy to see our Customer Service Team were able to assist in the swift refund to resolve this. Please be assured this is being investigated and we hope you shop with us again and we can provide the usual high standards of service our customers expect. Kind regards, Hannah, Customer Services
Posted 1 week ago
P
Verified Buyer
“Visited you shop in the Cotswold and we were served by a very pleasent man , who was so helpful and polite. Then ordered another pair on line and will be visiting your branch in Milton Keynes very soon”
Helpful Report
Posted 1 week ago
S
Verified Buyer
“Tracey went above and beyond to help”
Helpful Report
Posted 1 week ago
G
Verified Buyer
“Came through quickly”
Helpful Report
Posted 1 week ago
F
Verified Buyer
“Delighted with three pairs of your shoes because a women's size 9 wide fjt is a rare find . These were beautifully made, quality leather, very attractive and extremely comfortable. 😍”
Helpful Report
Posted 1 week ago
A
Verified Buyer
“Brilliant boots! Will definitely order from Charles Clinkard again! Really good customer service.”
Helpful Report
Posted 1 week ago
Charles Clinkard is rated 4.8 based on 52,204 reviews
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