Charles Clinkard Reviews

Name: Charles Clinkard
Address: Eveline House, Cannon Park Way, Middlesbrough, Middlesbrough
Rating: 4.76

4.8 Rating 44,837 Reviews

96 %

of reviewers recommend Charles Clinkard

4.8

Based on 44,837 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

0345 241 7742

Email:

help@clinkard.co.uk

Location:

Eveline House, Cannon Park Way, Middlesbrough
Middlesbrough
TS2 1AX

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Charles Clinkard 5 star review on 13th March 2024

Charles Clinkard 5 star review on 5th March 2024

Charles Clinkard 5 star review on 2nd March 2024

Charles Clinkard 5 star review on 18th February 2024

255

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yeah pretty good but I find your ‘365 day, hassle free returns’ wording annoying. I don’t mind paying for returns but I find it deliberately misleading. Also the returns link on your document was no longer correct.”

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Posted 5 days ago

“I love Charles Clinkard and their range of shoes and buy regularly (probably too regularly!). Their instore service is excellent and up until recently couldn't fault the online shopping experience. However, inexplicably, they have withdrawn the collect-from-store facility. I was very disappointed that it just did not appear in the dropdown selection and I could only opt for home delivery. The help information mentioned click and collect, but there was simply no option. This is a huge disappointment as I find it a lot more convenient than home delivery.”

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Posted 5 days ago

Thank you for your feedback. A technical issue meant the option to collect in our Bristol store was temporarily unavailable. This has since been resolved and the collect in store option is available at the checkout. I hope this helps and I'm sorry for any hassle this caused you. Kind regards, Rosie, Customer Services.

Posted 1 day ago

“Expensive postal costs if you have to return shoes.”

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Posted 5 days ago

“Always a pleasure to deal with when speaking with your customer service staff . Also , I ordered some Birkenstocks about ten days ago, they arrived yesterday and I LIVE IN BERMUDA !!! Well done to both CC and the post office .”

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Posted 5 days ago

“Excellent customer service 👍😃”

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Posted 5 days ago

“I always like the products and the staff are always very helpful. A good shopping experience”

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Posted 5 days ago

“I HAVE BEEN USING CHARLES CLINKARD FOR MANY YEARS AND WOULD RECOMMEND TO EVERYONE THE BRANCH IN YORK ARE VERY PROFESSIONAL AND HELPFULL”

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Posted 5 days ago

“Great selection of styles & prices and always excellent service, whether in store or by post.”

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Posted 5 days ago

“Great selection at reasonable prices. Free delivery to home a bonus.”

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Posted 5 days ago

“I purchased a pair of Gabor balletina shoes size3 from the Ilkley store......they had next day delivery as not in stock.........The lady attending me was very helpful.... And I was thrilled with them..... Wanted to upgrade my style and use as slippers........However the disappointment came when I found the leather bow on the front squeaked.......and had to return.......not as pleasant a reaction from staff.....I explained that if sprayed with WD40 or talcum powder they wouldn't make a noise but not worth the risk. So sadly these excellent shoes have been returned.......”

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Posted 5 days ago

“Beautiful shoes and lovely colour but unfortunately had to return as not right for me.”

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Posted 5 days ago

“Always helpful and orders on line delivered promptly”

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Posted 5 days ago

“I saw these shoes in the shop, had them delivered to my house and they fit perfectly and they are comfortable and look great. I would definitely go back as there is another pair of shoes I also like.”

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Posted 5 days ago

“Excellent service and quality shoes”

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Posted 5 days ago

“Fab range of Shoes, always have the size I’m am looking for! Easy to order and quick to deliver”

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Posted 6 days ago

“Very easy shopping experience as all items I wanted were in stock and in the size I required. Delivery was very good and received within 2 -3 days (quicker than anticipated). Delivery information was clear and timely.”

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Posted 6 days ago

“Excellent service”

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Posted 6 days ago

“The boots I ordered had clealy been worn as they had dried in mud on the soles. However, when I contacted Clinkards Customer Services they couldn't have been more helpful. Thye snet me a pre-paid label so I could return the bootsd and a refund was issed very quickly. So 2/5 for the item BUT 5/5 for customer service.”

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Posted 6 days ago

Thank you for your review. It is disappointing to learn that your purchase wasn't in the condition we would expect. This item is dispatched directly from Padders. Please be assured, we will forward your feedback to make them aware. I'm pleased our CS Team were able to rectify the issue for you. Apologies for the inconvenience caused. Kind regards, Rosie, Customer Services.

Posted 1 day ago

“Simple ordering Speedy delivery Kept in touch re delivery times Very happy 😃”

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Posted 6 days ago

“Ordered over the phone. The person I spoke to was efficient and pleasant.”

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Posted 6 days ago

Charles Clinkard is rated 4.8 based on 44,837 reviews