CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.48

4.5 Rating 1,475 Reviews

87 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,475 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No problems with the company but we had no response to our advertisement.”

Helpful Report

Posted 3 years ago

Dear Josephine, I can see that you received several applications but it is very disappointing to hear that you did not receive the number of applications you were hoping for. I will ask your account manager, Jules Keene, to contact you asap to discuss the ad performance. Best wishes, Beverley

Posted 3 years ago

“The response our Job Advert was very quick and helpful”

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Posted 3 years ago

“Matthew Very many thanks for your careful guidance. I am very satisfied with your response. Best wishes James”

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Posted 3 years ago

“Amazing customer service, really responsive, informative and helpful. Great to have a very personal approach”

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Posted 3 years ago

“I was informed I had made it through to the interview stage of a job I had applied for on CharityJob but unfortunately I had not taken a copy of the job spec. When I contacted CharityJob they were very quick to respond and provided me with a copy of the job spec. It was much appreciated. Regards, Brian.”

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Posted 3 years ago

“Fantastic customer service. Quick to respond and to explain the job situation at the moment. Didn't get the number of applications we would have liked, but that's due to the current job market.”

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Posted 3 years ago

“The application numbers were lower than I excpeted”

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Posted 3 years ago

“Found Judith to be exceptionally helpful and efficient. Definitely has a sense of urgency and excellent customer service skill. Thank you Judith - a pleasure to deal with.”

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Posted 3 years ago

“Thanks sir giving me a good answer”

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Posted 3 years ago

“Swift response when needed and Jules is extremely helpful!”

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Posted 3 years ago

“Very quick response.”

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Posted 3 years ago

“Beverly has been reactive and got the job right.”

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Posted 3 years ago

“Very helpful and quick to respond, resolved my enquiry very quickly.”

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Posted 3 years ago

“Helpful and easy to use”

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Posted 3 years ago

“Great customer service from our account handler Jules :)”

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Posted 3 years ago

“Really helpful & timely response :)”

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Posted 3 years ago

“Having a named person to contact on the phone is great.”

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Posted 3 years ago

“Good website. The staff are very helpful on the phone, when needed. I feel that the website tends to prioritise the needs of applicants over employers -- but maybe that leads to more applications. We are trying out the Application Manager system for the first time, with the thought that having everything in one place will help organise and streamline processes. The drawback is in making it a bit harder to use our person specification as the focus of applications (as we would on our own application form) which means we have to work even harder on fairer recruitment/equal opps.”

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Posted 3 years ago

“We've advertised with charityjob for quite some time now, an easy and friendly platform for users. We faced a technical issue recently that Chris Sparke's resolved immediately. Appreciate how kind and helpful he was.”

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Posted 3 years ago

“Quality of candidates was very, very low and less than 25% followed the application instructions.”

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Posted 3 years ago

Dear Oli, it is very disappointing to hear that you did not receive the number of quality applications you were hoping for and that candidates did not follow the application instructions you clearly outlined in the ad text. We have recently updated our application functionality to enable recruiters to make it mandatory for candidates to submit both a CV and covering letter when required. I will ask your account manager, Judith Jones, to contact you to discuss this new function in more detail and to also discuss the ad performance. Best wishes, Beverley

Posted 3 years ago

CharityJob is rated 4.5 based on 1,475 reviews