CharityJob Reviews

Name: CharityJob
Address: Hanover House, 76 Coombe Road, Kingston Upon Thames, Surrey
Rating: 4.48

4.5 Rating 1,475 Reviews

87 %

of reviewers recommend CharityJob

Company Reviews

Metrics

Info

4.5

Based on 1,475 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

info@charityjob.co.uk

Location:

Hanover House,
76 Coombe Road,
Kingston Upon Thames
Surrey
KT2 7AZ

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CharityJob 1 star review on 25th October 2023

Jay

CharityJob 5 star review on 6th September 2021

Mostafa Al-Tumah

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It did not give me the chance to reply directly to the applicant and copying the cover letters were way time consuming. I would rather prefer to receive the application on my email and directly reply back to the candidate and receive both CV and letter attached.”

Helpful Report

Posted 3 years ago

Dear Shamim, thank you for taking the time to email us with your feedback. I have asked your account manager, Judith Jones, to contact you asap to discuss the issues you have raised. Best wishes, Beverley

Posted 3 years ago

“Found it relatively simple to place job advert. Very pleased to have Judith get in contact re a potential access issue, shows org is on the ball!”

Helpful Report

Posted 3 years ago

“Very low response to our job advert (which I don't think is solely down to Charity Jobs but down to the employment market in general at the moment). We've found the platform very expensive however Matthew our account manager has been courteous and friendly. He encouraged us to upgrade our package but as we are a very small charity, this is not feasible at the moment.”

Helpful Report

Posted 3 years ago

“We've advertised with charityjob for a number of years, and were rarely, if not ever disappointed with their service. Our Account Manager has been on the ball throughout, taking good care of us and our advertising needs. Thank you!”

Helpful Report

Posted 3 years ago

“Dealing with Jules Keene is always a joy and she is a pleasure to speak to, her enthusiasm is contagious. She has some great advice and tries to help out where she can, even when we get zero applicants. She's very attentive and makes a point to follow up on anything she is working on. The website can be a bit fiddly to navigate but Jules is always on hand to walk you through everything. Cannot fault the service I have received to date.”

Helpful Report

Posted 3 years ago

“We have not received many applications and the quality of the candidates was not the best either.”

Helpful Report

Posted 3 years ago

Dear Dylan, it is very disappointing to hear that you did not receive the quantity or quality of applications you were hoping for, so I have asked your account manager to contact you asap to discuss this with you. Best wishes, Beverley

Posted 3 years ago

“Good system but we didn't get any applicants!”

Helpful Report

Posted 3 years ago

Dear Kat, it is very disappointing to hear that the applications you did receive you were not able to recruit from. I have asked your account manager to contact you asap to discuss this and how the ad performed on our website. Best wishes, Beverley

Posted 3 years ago

“We use Charity Job because they produce a range of suitable candidates, their website is easy to use and their prices are affordable for a small charity!”

Helpful Report

Posted 3 years ago

“It's fine for what it is”

Helpful Report

Posted 3 years ago

“Customer service is great! Very fast responses - thank you.”

Helpful Report

Posted 3 years ago

“Not a good response to my advert”

Helpful Report

Posted 3 years ago

Dear James, it is very disappointing to hear that you did not receive the number of applications you were hoping for, so I have asked your account manager to contact you asap to discuss the ad performance with you. Best wishes, Beverley

Posted 3 years ago

“I needed help, once advert had gone live, to update the link that applicants click on to get to the right page of our website. The response was really speedy and they sorted the link issue out.. Thank you.”

Helpful Report

Posted 3 years ago

“low number of applications”

Helpful Report

Posted 3 years ago

Dear Nili, It is very disappointing to hear that you did not receive the number of applications you were hoping for and on this occasion, have not managed to recruit through CharityJob. I have asked your account manager to contact you asap to discuss both the ad performances and your experience using CharityJob. Best wishes, Beverley

Posted 3 years ago

“It was the most expensive platform that we have used and we were encouraged to move up our package and we had no acceptable applications.”

Helpful Report

Posted 3 years ago

Dear Rebecca, It is very disappointing to hear that you did not receive the quality of applications you were hoping for, so I have asked your account manager to contact you asap to discuss the ad performance with you. Best wishes, Beverley

Posted 3 years ago

Hi Rebecca, It is disappointing that despite your fundraising role receiving 960 views & 14 applications, some were unsuitable whilst the remainder didn't respond further. I know you've now spoken to your Account Manager about the ad performance & trust the advice he's given you regarding salary levels for this type of role was useful. I do hope you will trust us again to help with your recruitment in the future. Best wishes Martin (Sales Director)

Posted 3 years ago

“Really disappointed with the response to the ad. One applicant. Though I don't know if this is the fault of Charity Job or not or just the wrong platform for the role but my experience has meant that I probably won't use Charity Job again.”

Helpful Report

Posted 3 years ago

Dear Robbie, It is very disappointing to hear that you did not receive the number of applications you were hoping for, and did not manage to recruit through CharityJob. I have asked your account manager to contact you asap to discuss the ad performance with you. Best wishes, Beverley

Posted 3 years ago

“Not one response to the opportunity :( Website is easy to use but that's about it really.”

Helpful Report

Posted 3 years ago

Dear Gary, we were very disappointed to hear that you did not receive the number of applications you were hoping for, and have so far not managed to recruit through CharityJob. I understand your account manager has already been in contact with you to discuss how we can help you to rectify this moving forward. Best wishes, Beverley

Posted 3 years ago

Hi Gary, I know that our Account Manager has now spoken with you and advised on using an alternative job title for your role which is a more appropriate match with the salary. We've also issued you a credit under the CharityJob Promise, so that you can re advertise the role with us free of charge. Martin ( Sales Director)

Posted 3 years ago

“They are very flexible in their offers and ensure that the offers made match our demand for advertising”

Helpful Report

Posted 3 years ago

“Great service - approachable easily accessible and very helpful rep.”

Helpful Report

Posted 3 years ago

“It has been ok. Most of the applicants we got through Charity Job applications were not suitable for the job however, and many had no relevant experience and did not submit a cover lette.r”

Helpful Report

Posted 3 years ago

“Personal touch with a phone call and super quick response to my query. Thank you Jules.”

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Posted 3 years ago

CharityJob is rated 4.5 based on 1,475 reviews