bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.90

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

Metrics

Info

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great when you are lucky enough to get it fitted Laborious process Did half the job myself !!!! Trying to download the app too difficult Not sure yet if the App actually works !!”

Helpful Report

Posted 3 years ago

“Inefficient service, especially after approval for charge point granted- had to contact you several times to get installation date. Instructions were unclear and a mystery to 2 qualified e!electricians. Your non ReD requirement is illegal in N. Ireland. One star would have sufficed. However, the subcontracted who finally installed the charge point was excellent, hence 2 stars.”

Helpful Report

Posted 3 years ago

“unfortunately so far not very happy. After first installation the charger burned as well as cable. Took some weeks to reinstall, yet had to wait further 2 weeks for cable only to discover it does not work, now waiting another three weeks, customer service people try to help, but seemingly they miss people / are understaffed. Hard to ever get through in less than 20 min and sometimes not even getting a response to email.”

Helpful Report

Posted 3 years ago

“The pre-installation and installation of the unit was excellent but I am very underwhelmed with the after service. I have had to phone on a few occasions to chase up a maintenance defect with the unit. There was an error with my first call which resulted in no app ref generated. I then had to chase a week later at which point this issue was sorted. I then had to chase for a date for the repairs. I then received a date which was 3 weeks after the initial issue. This is unacceptable when you rely on the unit to power your car. When I sent an email back to the lady querying the date I had no reply or confirmation and now I am left in limbo. Disappointed”

Helpful Report

Posted 3 years ago

“Poor website Very slow to install I have no idea about how I might charge elsewhere No written info left after installation Installed a cable that was too short for my situation so he’d to spend a further £250 to get an extension No indication of what the costs in use might be”

Helpful Report

Posted 3 years ago

“my charge master didn't work its been 1 week no body phone to fix it no good company void at all cost .”

Helpful Report

Posted 3 years ago

“This is my second review following on from my first few weeks ago. I have had no issues with customer service, can’t fault them but the charger has not worked, makes a clanking noise in the voltage detection box, was told it was my new Mercedes until I tested my car at my next door neighbours and tested his Golf at mine with same issue. Now im waiting for to get this outdated inferior charger fixed. Also the app is a total joke, if you check the reviews on appstore and google there is not one single review stating the app works, nothing works on the app, it almost like Bp Chargemaster came up with this app just to make their chargers smart enabled in order to be eligible for the Olev grant! i will be writing to them to test this app out and read the reviews and reconsider if they are eligible!”

Helpful Report

Posted 3 years ago

“I had the Charging unit installed in July. The app doesn't work properly with the unit. 2 original charges show and nothing after that. Also doesn't sow when connected. I have called 3 times and reset the system and called back. No one ever follows up.”

Helpful Report

Posted 3 years ago

“If you are having poor service from the customer care team, hang on in there if easier to. The man who fitted my Chargemaster was fantastic and fitted it swiftly and with great service. Unfortunately, my engagement with the central customer service team was not as successful.”

Helpful Report

Posted 3 years ago

“First enquiry ok but then long delay while they liaised with electricity provider. I felt I had to keep contacting BP then finally contacted the provider myself. Courteous and efficient installer called James”

Helpful Report

Posted 3 years ago

“From office staff to electrician, I found everyone to be friendly, pleasant and a pleasure to deal with. Unfortunately, I received a faulty unit which failed < 24hrs later. These things happen wasn't too upset, but after reporting I still had no contact 4 days later and had to chase up to find out what was happening. Case was then escalated and received a call 3 days later to ask if they could attend that morning. I did not feel that 7 days was an acceptable wait when a unit has failed in less than 24hrs and that I should not be the one chasing them up for a response. Again, all staff I dealt with were a pleasure to speak to. Wish I could have gave more stars but 3 is listed as acceptable and I don't feel the service provided was to this standard.”

Helpful Report

Posted 3 years ago

“It charges ok, but the associated app is rubbish”

Helpful Report

Posted 3 years ago

“whilst the performance of your telephone booking operators was fantastic and definitely 5 stars the performance of the electrician is why your down to two stars, probably should be one star. the installation seemed to go smoothly and all appeared well. When I checked however in our main consumer unit we had one 32 Amp breaker feeding main circuits in the house, another of 16 Amps feeding a couple of rooms. A spare breaker of 10A was also in there, a range of others fed other circuits to the house To get a 32A feed to the dedicated chargemaster consumer unit, the electrician used my 32A breaker, putting the other circuits all through the 16 A circuit, the 10A breaker had been removed for some reason and was destroyed in the process (better tell this electrician that older breakers have the clip at the top) wiring not neat as well in the consumer unit. the upside is that the house was now being fed from a 16A so this started tripping quite happily, ive not reinstalled another 32A line to prevent this, at my expense, also still down a 10A breaker that was to be used for a small garage run. Recap--phone service and booking agents great Electricians--terrible”

Helpful Report

Posted 3 years ago

Many thanks for taking the time to write this review. I am sorry to read the your concerns over the installation. I will get this looked into and ensure you are contacted to discuss. Andrew S

Posted 3 years ago

“The initial contact was good and the fitting engineer was also very good. The service between order and fitting was poor and I spent literally hours on the phone. It felt that once money passed over They no longer cared. Moved from morning to afternoon with 36 hours notice then cancelled on day after holiday taken. Four person dealing with me even said that it had been crazy and should never of happened”

Helpful Report

Posted 3 years ago

“App says car is not plugged in when it is. Car does not charge on schedules. Does not work as a smart charger. However, with schedules turned off it does work as a non-smart charger.”

Helpful Report

Posted 3 years ago

“Actual installation of the charger was good but communications from the office were poor and suffered from "automation" errors. It was frequently difficult to contact the person responsible for my installation.”

Helpful Report

Posted 3 years ago

“1st conversations regarding the unit etc went well, though I was charged more than originaly quoted, I dont understand just because it was a lease car, why I had to pay more for the charger. No problem with Installation and engineer was pleasant. Then it all went down hill. My charger does not log my charges and I cant schedule anything. I have rung the customer service number 3 times and still waiting for the Tech team to get back to me. The instruction manual is poor and does not tell you the correct info regarding the website you need to use. I would not recommend this company, purely on their customer service”

Helpful Report

Posted 3 years ago

Many thanks for taking the time to write this review. I am really sorry to read about your poor experience. I will ensure that we call you tomorrow to discuss why any additional charges were applied and review your other concerns. Andrew S

Posted 3 years ago

“The charger was fitted and repeatedly cut out having to reset. A phone call to report the fault took many minutes to be answered and took 12 minutes in total. (There should be no phone charge call the centre.) The telephone report was followed by an email received to say an engineer would visit. The appointment was 10 days after the fault was reported. The engineer fitted an earth rod 13.8.20 and charger is now working correctly. The service & work by Joe the engineer was very good. was very good”

Helpful Report

Posted 3 years ago

“Too much beaurocracy.”

Helpful Report

Posted 3 years ago

“The person who comes to install wasn't professional at all.His attitude towards customer is not up to standard.He didn't gave option how to run cable.After running the cable the way suites him his intention wasn't to hide cable with trunke but i have to force him to do something to hide cable.My request to you to give proper training.He had complete the job but after lots of intervene.I have no complain to any of the office staff. they were very helpful.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,401 reviews