From office staff to electrician, I found everyone to be friendly, pleasant and a pleasure to deal with. Unfortunately, I received a faulty unit which failed < 24hrs later. These things happen wasn't too upset, but after reporting I still had no contact 4 days later and had to chase up to find out what was happening. Case was then escalated and received a call 3 days later to ask if they could attend that morning. I did not feel that 7 days was an acceptable wait when a unit has failed in less than 24hrs and that I should not be the one chasing them up for a response. Again, all staff I dealt with were a pleasure to speak to. Wish I could have gave more stars but 3 is listed as acceptable and I don't feel the service provided was to this standard.