bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.90

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

Metrics

Info

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fitter drilled through to the wrong room. Instructions very poor. How do you timer charge an MG ZS EV with the app?”

Helpful Report

Posted 4 years ago

“My charger was installed very quickly but did not work.It took four phone calls to get through to the right department.I was promised four call backs that never happened. I have now arranged an engineer to revisit so that hopefully the charger will be fixed or replaced”

Helpful Report

Posted 4 years ago

“The App does not work correct as it loses the keypad and wont restore this element until you shut down the app. Device advises it is still charging when it is not!”

Helpful Report

Posted 4 years ago

“Poor comms on how to use and chargers not operational (Broxbourne station)”

Helpful Report

Posted 4 years ago

“Charger needs re-booting on average about twice per week. App is hopeless and of little use. Installation was very good and handled well.”

Helpful Report

Posted 4 years ago

“Unreliable. Sometimes when I connect to the car, the app reports that cable is not connected. The car reports that the cable is attached, but no charging occurs. The only way to get it working is to power off from the main switch for about 10 seconds, then power back on. I schedule the charging to start at the off peak times, but I’m not confident it will always work, so need to set an alarm to wake me up, so that I can check it’s working. I keep hoping from an update to the SmartCharge app, as it definitely needS improvement. I would like to be alerted if I’ve scheduled charging and it’s not working at the scheduled start time.”

Helpful Report

Posted 4 years ago

“The instalation and instructions was first class however the online reliability of the software to track and monitor charging costs and CO2 offsets is not good.”

Helpful Report

Posted 4 years ago

“it was hard work deal with them”

Helpful Report

Posted 4 years ago

“The initial installation was efficient and quick. But it was very disappointing and frustrating that the smart charge app did not work. After numerous calls and emails to which no one gave me a solution I was given a check meter, so that I could monitor my usage. This is imperative as I am a licensed Taxi driver and need to for Tax purposes. What was more annoying was that it took so long to be told that there was a problem with some units and the app communicating that you already knew about but had neglected to tell me prior to purchase. Had I known this a check meter could have been installed at the same time as my charger problem solved. Having said all this the charger is working well with no current problem.”

Helpful Report

Posted 4 years ago

“The fitting and booking for the system was very quick and done promptly. However when I went ot use the charger for the 2nd time it wouldn't work although the powers was still going through it as the orange light was on. I rang the customer service number and was on hold for 18 mins and then cut off. I rang back again explained I had been cut off, was put through again to wait a further 8 mins. When I finally spoke to the support tema I was told to turn my breaker switch on and off again, apparently this an instruction via the engineer. This did work but if this is a known cliché IO would have preferred to have been told this rather than spending half an hour on the phone at MY call expense..”

Helpful Report

Posted 4 years ago

“Overall the unit does a great job of charging our car and is convenient. We have an ongoing issue where the unit stops charging and has to be reset at the mains on a regular basis to continue charging. This varies but ranges from once every couple of weeks to once every few days. It resolves the issue but is also frustrating. Chargemaster are aware of the issue but seem unmotivated to resolve as technically the unit still charges after having to intervene on a regular basis. Apparently the issue is down to the embedded mobile sim which sends telemetry back to Chargemaster - something that is not required by me (as the app is a waste of time) but will stop the unit charging if it can't "phone home". Customer service whilst acknowledging the issue keep telling me someone will call me back - despite chasing them every few days this never happens. I can't help but feel they are trying to sweep this issue under the rug.”

Helpful Report

Posted 4 years ago

“The app is rubbish and pointless as it never works”

Helpful Report

Posted 4 years ago

“When I first contacted BP Chargemaster I was asked to send details of my car which I did. In fact I sent a copy of my purchase contract which had all the details on there including the registration number. I was then contacted by them by phone and when I asked how much it was going to be I was told that I wouldn't have to pay anything for it which I was delighted with and very surprised. I then spent the next 2 months going back and forth with various pieces of information and being told each time I send one piece of information that I now needed something else. This became very frustrating and it would have saved a lot of time and stress if the different departments spoke to each other. Finally all documents were sent and a date was agreed. I was then asked how I was going to pay for it!!!!! Explained that I was told that I didn't need to pay anything but was then told it's a 2nd hand car which they would have noted from the very beginning so I had to pay. Not happy but despite complaining nothing was done about it. So train your call handlers or at least monitor those that don't know their stuff.”

Helpful Report

Posted 4 years ago

“I have found the customer service to be very poor. Slow to respond to issues and always seems to throw obstacles in the way before finding a solution. For example, my current issue I have to wait at least 3 days before someone from the Home Charge team phones me back.”

Helpful Report

Posted 4 years ago

“Installation went well but developed a fault trying to get on touch with customer service is a nightmare.i will review again after fault is rectified.”

Helpful Report

Posted 4 years ago

“Buearocratic process and different contacts led to lots of confusion and delay.”

Helpful Report

Posted 4 years ago

“despite very nice people involved, including the person who installed the charger, the process that we went through to get this installed was painful. it literally took months and involved countless phone calls, emails and letters and paperwork. is it purposefully difficult to avoid government benefits being used?”

Helpful Report

Posted 4 years ago

“This is my second chargemaster installation - all ok with the first so now onto the second, installation all ok but since the install 2 weeks ago the device has had to be reset twice (power turned off and wait 20 seconds before powering on again) leaving the car not charged overnight two times ! In 2 weeks. Never had this problem with the last charger but this is a new “smart” one, so less than impressed !”

Helpful Report

Posted 4 years ago

“Process began on 6th August. Installation of tethered point went ok but we are now at 10th November and the 'easy to use' app for keeping a check on how much electricity is used is still not up and running properly. Won't bore you with all the details but there have been a lot of emails!”

Helpful Report

Posted 4 years ago

“I can best summarise the service I received from ChargeMaster as one of contrasts. The member of staff who was my initial contact with the company went on holiday for a couple of weeks but nobody seemed able to pick things up from him until, after some emails from me, a lady took picked up the job and suddenly things started to happen and, crucially for me, happen quickly. However, there still seemed to be a problem with what I took to be an admin team's ability to ensure that all the forms necessary to claim the government (OLEV) grant for the installation of the charging station had been sent to me. It seemed that things were just muddling along leaving me with a nice new electric vehicle but no fast charge facilities. If it hadn't been for the lady who finally took control of the situation and the excellent service provided by the installation engineer I think this review may have been rather less generous. However, the installation and associated admin are now complete and the charging unit is working extremely well.”

Helpful Report

Posted 4 years ago

bp pulse is rated 3.9 based on 4,401 reviews