Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

bp pulse Reviews

3.9 Rating 4,401 Reviews

71 %

of reviewers recommend bp pulse

Company Reviews

3.9

Based on 4,401 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

bp pulse 4 star review on 29th June 2021

bp pulse 5 star review on 25th June 2021

bp pulse 5 star review on 23rd June 2021

bp pulse 1 star review on 16th June 2021

bp pulse 5 star review on 11th June 2021

bp pulse 4 star review on 3rd June 2021

39

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would have been 1 star but CS sorted out my issue after I left a sarcastic comment on social media. My charger was part of the package buying an EV and after the initial application and multiple emails (one to the CEO of BP) and phone calls (don’t answer for 30 mins plus) I left a comment on their FB page and ‘things’ started to happen. My charger was installed a couple of weeks later and so far so good. If it wasn’t a ‘freebie’ then there is no way I would recommend BP Pulse…”

Posted 2 years ago

“Went with BMW recommendation but the engagement process was painful - prior to the installation approval I had to chase the team at every step following a totally unnecessary 2 week delay. Mixed messages - all done by phone so missed email only told be told subsequently that they could not call externally as phones were not enabled. Also expensive compared to alternatives - no spec provided for what I paid so no idea what I was getting. Once approved the installation team (outside contractors) were responsive, courteous and professional. Just wish I had checked Trust Pilot before engaging with BP Pulse as most of the experiences reflect mine.”

Posted 2 years ago

“Customer service is shocking! No response to emails, no reply to calls. After a lot of stress we finally had the charger fitted on a Sunday. The engineer was ver good”

Posted 2 years ago

“The customer service was shocking. I was not offered a site survey, so we had to take pictures of everything. This lead to the need to update our electrical supply, which I know nothing about. Our electrician spoke to the technical team on the phone and they told him incorrect information, so it needed updating again. Secondly, I installed a nice oak post for the charger to be placed on, and the installation engineer couldn’t fit it the post as there was no trench for the armoured cable. This was not mentioned at all. Finally, it was an incredibly slow process. All of these problems would have not happened if a site survey in person, rather than asking me (who knows nothing about these things) to do it. Now that it is in, it works just fine and I have no complaints of the unit itself.”

Posted 2 years ago

“Unfortunately the fitting of my Homecharger took way too long in my opinion. The car was ordered back in early February and the charger was fitted in mid May, and I realise this isn't wholly the fault of BP, however BP were advised early April and the Survey (done by Carer) was extremely long winded. However, the contractor used for fitting the chargers was extremely helpful pleasant.”

Posted 2 years ago

“Terrible process. I felt like I needed to be a qualified electrician to understand the initial process. Then my application was duplicated for no apparent reason which complicated everything. Then I thought everything was done and was waiting for an instillation date, phoned up to chase and was told I needed to do something else which no one had told me about. Then they told me I had to wait ANOTHER two weeks to even be called to get a fitting date. Please please BP Pulse, sort out you processes and your service”

Posted 2 years ago

“Don’t get me wrong, the charging unit are great, but the system. Behind the scheduling, management and support are absolutely nonsense. Can’t log in my account since unit installed, have a case open for long time and not resolved yet!”

Posted 2 years ago

“It took 3 attempts to get fitted if the first person that came looked for all things that needed doing then it would of been done 2nd time round”

Posted 2 years ago

“A simple clear process for non-electricians would greatly improve the service. Sent multiple photos of fuse boxes, earth wires, electricity meter etc. Who knows what an MPAN number is? Being told it is on your electricity bill is not helpful - who gets bills these days (you can get number from UK Power networks if needed, as I found after half an hour online). Kept being asked for duplicate photos, additional info but nobody actually specified detail of what was needed or why. Subcontractor who fitted charger was great. Suggest survey of premises is included as part of process, then BP knows everything ok and customer does not spend hours trying to sort out. Helpline (phone and email) are not very responsive. I expected better from BP.”

Posted 2 years ago

“Initial application was sorted by car dealership and was very prompt. After that BP were dreadful! I sent in all information and photos the same day as they requested, and then no feedback. Had to chase numerous times, made complaints to customer services and they were as bad. Eventually said I wanted to talk to a senior manager and then magically got a call from the engineer with a date. Electrician was very professional and bang on time. BP should stick to oil and leave electricity to the experts!”

Posted 2 years ago

“Multiple phone calls asking same questions”

Posted 2 years ago

“I have been trying to get a charger fitted for the last 6 weeks. This is a company who don’t answer the phone and don’t answer emails. I have supplied them with all the information they have required and now can’t get any response in order to get the work done.”

Posted 2 years ago

“The only really positive is the guy that installed this. Website is awful, uploading photos then they disappear so you aren't sure if they have uploaded, no contact for weeks after the request. No clear guidance on who or when it will be fitted. A need to then resend all of it again as the name changed and platform. App is shocking and really not user friendly in the anyway. Mixed identity as this review is chargemaster but everything else is pulse.”

Posted 3 years ago

“Installers who were sub-contracted by BP pulse were professional and provided good workmanship. The 2 month process to get the installation booked (which could really have taken 2 weeks, if it were not for slow responses and repeated requests for information I had already provided) was fragmented and frustrating. They are clearly struggling to meet demand - either through high demand or improper resourcing.”

Posted 3 years ago

“I am a veteran EV / PHEV owner and whilst had no issues with BP Chargmaster in ordering, having it installed or getting the app up & running. I was upgrading my old faithful Podpoint 7KW non tethered charger that had given up the ghost connecting to the App. The New Chargemaster unit However came free with my new Mercedes GLE350DE (had to pay £350 as you can't claim more than one grant) and I wanted tethered because it handily came with a 32amp cable which is crucial to achieve a full 7kw charge. So far so good and as a passive charger it works perfectly that would get it a full 5 star rating. Where it all goes horribly wrong is when you want to control the timer using the Smartcharge App to a) take advantage of off peak electricity or b) charge only to 80-90% to protect the battery if the car is not being driven the next day. As my friend Nik Hamilton discovered its near as useless resulting in either no charge or a full charge when yo don't want it. The issue appears to originate in the way the charger communicates with the app. It has a built in sim which communicates with BP rather than simply using a WiFi connection which would placecthe app & charger on the same network. The app communicates with BP and back to the charger via the sim & vice versatile. Despite my vast experience its not resulted in success in over 6 months the app says the car is connected when it's not & vice versa ot advises that is charging when it's not & vice versa. The BP help line do try their best but you can tell they are completely brow beaten & as frustrated as I am. This is a terrible shame as the charger without the app works 100% everytime with a full 7kw charge given using the 32amp cable”

Posted 3 years ago

“Communication poor. I had to make all the enquiries re progress of application. Since being fitted no correspondence received re bp pulse card. No registration accepted for Smartcharge App”

Posted 3 years ago

“Although you installed promptly, the unit became unusable before I’d even picked up my ev, the over/ under voltage module started switching off/on repeatedly through the night making the contactor go off/on waking everyone up. I contacted your service dept that day(Saturday)with promises of a return call Monday morning,didn’t happen,a further call to service dept late Monday and another promised call backback the following morning,still no returned call,an email was sent of the your service dept that night but as of time of writing this review no contact from BP has been forthcoming😤. So,now I have my ev but I’m unable to charge it via the charge point you installed.”

Posted 3 years ago

“yeah not bad. I am glad I didn't pay for any of it - The delays were long but when things finally happened they did fairly quickly. Had insolation switch installed a week early and then the charger a few days later. The tradesman were great and the workmanship is top notch. But now I am waiting for my login details for the portal - Told 3-6 days well it's been over that so I have no idea what they are doing but it's annoying me now.”

Posted 3 years ago

“It has taken 3 months to get a date for the installation, I had sent through all of the required photos and information and had chased repeatedly. Eventually Mohammed contacted me (after I had gone back to the dealer to ask for a complaint escalation). I re-sent exactly the same photos and he was able to arrange everything within 48 hours! He left it that the Bookings team would be in contact with me within days, I contacted him 10 days later as I hadn't heard anything, he confirmed that they had booked to do the work tomorrow and so I have had to take emergency leave to be at home when they arrive. Mohammed has been excellent but overall a very poor service,”

Posted 3 years ago

“Terrible procedures in place. First of all no progress on my order until I started phoning and chasing. When I did get to speak to someone about the install, in fairness they were excellent and moved things along. This did however take a number of calls at each stage of the process. Painful but got there in the end. The fitting of charger box by third party company was initially a disaster as they scheduled in the fitting for a Friday morning and then never showed up on the day. I phoned a couple of hours after they were due to arrive and they said there had been an admin mix up and in fairness they suggested to come out on the Sunday to install. I have to say this was an good resolution and then the electrician did an excellent installation. After the installation I was given a pack of information about how to use the wall box including some basic and inadequate instructions on the Smartcharge app. There were no details on how to register, and the app didn't have a register option either. I spent hours trying to resolve this and made several calls to BP, resetting my BP passwords, reinstalling the app etc. To no avail. their customer service was useless as they didn't have any idea how to help and merely said they would pass on my case to someone else. I still have not heard anything back. However, 3 days after the install I receive a welcome email, which enables me to login and access the app. Everything now works but why on earth could they not tell me that I needed to wait for an email and I would have saved myself hours of chasing and frustration. Think very hard before using BP! This is an amateur operation from what should be a top tier company.”

Posted 3 years ago

«
1
2
3
4
5
»

bp pulse is rated 3.9 based on 4,401 reviews