Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,107 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The two men who came to install it were amazing. They put it where we wanted it, up a little hill and explained how to use and maintain it really well.”

Helpful Report

Posted 5 years ago

Thank you for your review. It's great to hear that the install went well and that you found our advice helpful. If you need any further assistance in operating your hot tub, please feel free to contact us. Kind Regards, the CHT team.

Posted 5 years ago

“Very professional and helpful customer service, installation team are more than helpful and go the extra mile to get the tub installed and completed for you , a well organised team from sales to installation and aftercare services”

Castle Hot Tubs 5 star review on 21st August 2019

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Posted 5 years ago

Dear Mr Cornelius, we are so happy to hear that you have enjoyed your experience of purchasing a hot tub from us and that the aftercare has met your expectations. It is our aim to make owning and operating a hot tub as simple as possible. Thanks for the photograph, it looks like a wonderful, relaxing spa. Kind Regards, the CHT team.

Posted 5 years ago

“We bought a hot tub from Castle Hot Tubs - amazing service . The Aquafinesse really is so much easier to maintain and does make your skin softer. Really would recommend this as we just changed water and used it again it’s so good. Thanks”

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Posted 5 years ago

Hi Wayne, thanks for your 5* rating and positive feedback. We're really pleased to hear that your are happy with both the service you received and the products supplied to care for your spa water. It is our aim to make owning and operating a hot tub as simple as possible - it's great to hear we have achieved this! Kind Regards, the CHT team.

Posted 5 years ago

“Professional from start to finish. Would highly recommend this company. Lovely people to deal with.”

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Posted 5 years ago

Hi Philip. We really appreciate your lovely review! We hope to see you again in the future. Kind Regards, the CHT team.

Posted 5 years ago

“Excellent service”

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Posted 5 years ago

Hi Brian, many thanks for your 5* rating and positive review, we really appreciate it! Kind Regards, the CHT team.

Posted 5 years ago

“Amazing thank you”

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Posted 5 years ago

Hi Angharad, we love Amazing! Thanks for the kind review and 5* rating, we hope to see you again in the future. Regards, the CHT team.

Posted 5 years ago

“great product, great installation from the team as it was a difficult install due to the walls built etc but they managed it fair play, my only gripe is the install of the Gazebo which was installed by a separate company as the roof is out of line i have raised this with castle who no doubt will contact the firm to come and correct it”

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Posted 5 years ago

Hi Darren, many thanks for your positive feedback and comments. We were disappointed to hear that one aspect of your installation did not go right first time. We are working to ensure that you are completely satisfied with all aspects of your install. Kind Regards, the CHT team.

Posted 5 years ago

“Good service+fast delivery”

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Posted 5 years ago

Thank you very much for your positive feedback and comments. Regards from the CHT team.

Posted 5 years ago

“fast delivery”

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Posted 5 years ago

HI Jason, many thanks for your positive feedback and comments. It's good to hear everything is working efficiently! We hope to see you again. Regards, the CHT team.

Posted 5 years ago

“Brilliant, received top quality goods the day after ordering”

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Posted 5 years ago

Hi Helen, many thanks for your 5* review and very positive comments. We like to be brilliant! We hope to see you again. Kind Regards, the CHT team.

Posted 5 years ago

“Orders always arrive promptly”

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Posted 5 years ago

Hi Jane, many thanks for your 5* review and positive feedback. We're really pleased to hear that we are maintaining a fast and efficient service. We hope to see you again soon! Regards, the CHT team.

Posted 5 years ago

Hi Jane, thanks for your 5* rating and review. We really appreciate your feedback and we hope to provide you with an efficient service again soon! Regards, the CHT team.

Posted 5 years ago

“Great service Prompt delivery. Discount if you join the mailing list. Excellent service from a great company.”

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Posted 5 years ago

Hi David, thanks for the good review! We are really glad you spotted the 5% discount which makes our already really competitive prices an absolute bargain. We look forward to seeing you again. Regards, the CHT team.

Posted 5 years ago

“Very good service Thank you!”

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Posted 5 years ago

Hi Deanna. Thanks for your 5* rating and positive review. We really appreciate it and hope to see you again. Regards, the CHT team.

Posted 5 years ago

“Great site for my hot tub needs. Good prices and amazingly quick delivery.”

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Posted 5 years ago

Hi Antony. We are so pleased to have you as a customer and we're glad you found our prices competitive and our service efficient. We hope to see you again. Regards, the CHT team.

Posted 5 years ago

“Telephoned in with an issue regarding 1 of the jets supplied late afternoon, the issue was dealt with very professionally and speedy after sending pictures of the jet as requested. Received a replacement jet 2 days later, faultless customer service once again from the team at CHT. Thank you once again.”

Helpful Report

Posted 5 years ago

Hi Coleen, sorry to hear that you had an issue with one of the jets we supplied. It's good to hear we were able to resolve this speedily. Our aim is to make owning and operating your hot tub as simple and efficient as possible. Good to hear we achieved this! Thanks for your kind review, the CHT team.

Posted 5 years ago

Hi Coleen. Many thanks for your kind comments. We are sorry you had an issue with one of the products we supplied but we are pleased that we were able to resolve it quickly! We hope to see you again, Regards the CHT team.

Posted 5 years ago

“Never had dealings with them before. I called them for advise on Auqafinesse and they were only to happy to help me. They We’re brilliant even thou my hot tub was not purchased from them. I will be a loyal Cutomer going forward. I highly recommend them.”

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Posted 5 years ago

Hi Neil, we're really pleased to hear that we have you on board as a future loyal customer. We hope you'll love Aquafinesse as it is a great product. We have some really knowledgeable water care experts who are always happy to advise on any water quality issues or advise on best practice. Regards, the CHT team.

Posted 5 years ago

“Good beater fast and efficient would use again”

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Posted 5 years ago

Hi Rodney, thanks for your positive feedback. We're not sure what a beater is ;-) but we are glad to hear we were fast and efficient in supplying it! We look forward to your custom again in the future. Kind Regards, Adrian.

Posted 5 years ago

“Excellent customer service all handled great.”

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Posted 5 years ago

Hi Andrew. Thanks for your 5* review and comments. We're really pleased to hear that you have received excellent customer service - that is the standard we are aiming to maintain!! We hope to see you again soon, Regards the CHT team.

Posted 5 years ago

“Service provided is very good. Ordering process easy, items received within a couple of days.”

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Posted 5 years ago

Many thanks for your 5* review and feedback. We're really pleased to hear that the service received was very good - we aim to keep it that way and hope to see you again! Regards, the CHT team.

Posted 5 years ago

“Fast delivery and great price, I always use this company”

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Posted 5 years ago

Hi Sam, thanks for your positive feedback and comments. It's great to hear we are upholding the highest standards of service - we hope to continue seeing you in the future. Regards, the CHT team.

Posted 5 years ago

Castle Hot Tubs is rated 4.9 based on 1,107 reviews