Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,142 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,142 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank you for your help today . Great with all aspects of hot tub care and parts .”

Helpful Report

Posted 6 years ago

Hi Sandie, many thanks for taking the time to give us this positive feedback and review. We're really pleased to be able to help! Kind regards, the CHT team.

Posted 6 years ago

“Easy and quick to get the spa stuff we need.”

Helpful Report

Posted 6 years ago

Thanks very much for your review and comments. We hope to see you again! Regards, the CHT team.

Posted 6 years ago

“Very helpful - especially when you first get your hot tub and haven't a clue! Excellent H&S advice.”

Helpful Report

Posted 6 years ago

We are so pleased to read your positive review and comments as it is our mission to make owning and operating a hot tub as simple as possible. We're happy to hear you have found this to be the case. Regards, the CHT team.

Posted 6 years ago

“From the time we met the team at The Royal Welsh Show ground through to delivery and installation. The whole team at Castle Hot Tubs were polite, friendly, professional. We were told about the specifications and features of several hot tubs. The Ramsey was the one we liked and we signed up for one. With good liaison we were able to ensure that we had the correct Electrical wiring for our local contractor to install, thus enabling Jan to connect it all up when he delivered it. Once in place Jan went to work and made sure that we had both the Hot Tub and cover opening in the correct place. We were so excited. Thank you to Rhiannon for organising the delivery and ensuring that we had everything set up ready for the delivery. We would recommend Castle Hot Tubs to anyone who was interested in purchasing one. Fabulous team. Happy Hot Tubbing. Thank you.”

Castle Hot Tubs 5 star review on 17th September 2019

Helpful Report

Posted 6 years ago

Hi Christine, we are so pleased to read your glowing review. Thanks too for sending the photographs of your fantastic hot tub, installed in a fantastic location! We hope your new tub provides you with many years of enjoyment and relaxation. Kind Regards, the CHT team.

Posted 6 years ago

“Wow! What a fantastic service. You order one day, it arrives the next! The staff are really friendly and know their stuff! I wouldn't go anywhere else 🌟🌟🌟🌟🌟”

Helpful Report

Posted 6 years ago

Thanks very much for your great review and comments, we're really pleased to have you as our loyal customer. We look forward to seeing you again soon. Regards, the CHT team.

Posted 6 years ago

“Great customer service, with supa fast delivery.”

Helpful Report

Posted 6 years ago

Hi Steve, many thanks for your review and comments. We're really pleased to hear that our service and delivery are up to speed! Regards, the CHT team.

Posted 6 years ago

“Have used this company twice now. Both times a pleasant experience. Good service”

Helpful Report

Posted 6 years ago

Many thanks for your review. We're glad to have you as a returning customer and hope to see you again soon! Regards, the CHT team.

Posted 6 years ago

“We have bought from Castle several times and it is always quick and easy.”

Helpful Report

Posted 6 years ago

Thanks for your review and positive rating. We're really pleased to hear that you found our website quick and easy to use. We look forward to seeing you again soon. Regards the CHT team.

Posted 6 years ago

“Cannot recommend Castle Hot Tubs highly enough. An efficient service, good customer service and a 5% discount on purchases if you sign up with them. No need to shop anywhere else!”

Helpful Report

Posted 6 years ago

We love this review! Many thanks for your kind comments, we agree entirely :) Regards, the CHT team.

Posted 6 years ago

“Good website great products & customer service. Took longer to arrive this time.”

Helpful Report

Posted 6 years ago

Hi Christine, many thanks for your review. We're grateful to have you as a returning customer. Sorry to hear delivery wasn't quite as quick as usual. Regards, the CHT team.

Posted 6 years ago

“Excellent website & products took longer to arrive than usual.”

Helpful Report

Posted 6 years ago

“Supplied me with new topside control panel and very helpful fitting advice via the chat' function - many thanks! The new panel fixed my pump problem on the spa (It was constantly cycling between low and hi speeds) Top job!”

Helpful Report

Posted 6 years ago

Hi Keith, many thanks for your review. We're really pleased to hear that the new topside control panel has fixed the issue you were experiencing with your spa pump. We're always happy to provide advice, via webchat or the phone! We look forward to hearing from you in the future. Regards, the CHT team.

Posted 6 years ago

“Generally very good but somehow had limited pay and delivery options caused by a little difficulty in following the on line purchase procedure. A phone call soon resolved the problem. Having used the company in the past have always found them very helpful and competitive price wise and would have no problem in recommending them for all hottub requirements.”

Helpful Report

Posted 6 years ago

Thanks for your recommendation Clive, it is very much appreciated. Sorry to hear you had to make a phone call to resolve the difficulty you experienced, but we're glad you found our friendly customer services team were able to help. We hope to see you again. Kind Regards, the CHT team.

Posted 6 years ago

“Good delivery. No hastle returning items. Excellent firm. Are now my ‘go to’ firm for spa supplies”

Helpful Report

Posted 6 years ago

Thanks for your 5* review and feedback. We're really pleased to have you with us as a loyal customer. Regards, the CHT team.

Posted 6 years ago

“Easy to navigate website, well laid out . Quick no effort payment would highly recommend !”

Helpful Report

Posted 6 years ago

Thank you for your 5* review and feedback. We're really pleased to hear that you find our website easy to use. That is our goal! Regards, the CHT team.

Posted 6 years ago

“Great support from online chat help ,order placed and arrived very quickly . Have been a customer for some time and will continue to buy from Castle Hot Tubs. Thank you all at Castle Hot Tubs.”

Helpful Report

Posted 6 years ago

Hi Colin, many thanks for taking the time to review our company. We're really pleased to hear that you found the online chat service helpful. It can be very useful in making sure that we supply our customers with the best products for their requirements. We're glad to hear it worked for you. Thanks for your loyal custom, we hope to see you again soon. Regards, the CHT team.

Posted 6 years ago

“Quick efficient service at good prices. Will definitely order again.”

Helpful Report

Posted 6 years ago

Hi Diane, many thanks for your 5* rating and positive review. We appreciate your feedback and look forward to welcoming you again as a loyal customer. Regards, the CHT team.

Posted 6 years ago

“I have used these before they are very good. This was a offer to good to miss”

Helpful Report

Posted 6 years ago

Hi Stephen, it's really good to hear that you are a loyal customer. We're pleased to have provided you with consistently good service and hope to see you again in the future. Regards, the CHT team.

Posted 6 years ago

“Good, courteous service. As it happened part of our order was mis-delivered to another party, but this was sorted out quickly and efficiently.”

Helpful Report

Posted 6 years ago

Hi Jack, many thanks for your feedback and review. We're disappointment to hear about the mis-delivery but pleased that we were able to resolve the situation quickly and to your satisfaction. We hope to see you again in the future. Regards, the CHT team.

Posted 6 years ago

“very efficient”

Helpful Report

Posted 6 years ago

Thanks for your review and comment, we hope to see you again! Regards, the CHT team.

Posted 6 years ago

Castle Hot Tubs is rated 4.9 based on 1,142 reviews