Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,107 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve bought from, and used Castle Tubs online chat, and been very pleased every time. Stuard”

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Posted 5 years ago

Hi Stuard, many thanks for taking the time to leave your 5* rating and positive feedback. We're really pleased to hear that the online chat service was useful for you. We hope to hear from you again, best regards the CHT team.

Posted 5 years ago

“Excellent product AND customer service”

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Posted 5 years ago

Thanks Linda! We are really pleased to receive your positive feedback and comments. We will keep working to this standard! Regards, the CHT team.

Posted 5 years ago

“Delivery next day which was fantastic although courier left parcel in the garden !”

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Posted 5 years ago

Hi Christine, thanks for your 5* feedback rating. We will pass your comments on to the couriers. Regards, the CHT team.

Posted 5 years ago

“Castle hot tubs service is excellent, postage is next day . I recommend this company for any hot tub products. 5 *****.”

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Posted 5 years ago

Hi Kathleen, many thanks for your positive review and 5* rating. We are really pleased to hear that you found our service quick and easy to use, as we aim to provide the best possible customer experience. We hope to see you again soon! Kind Regards, the CHT team.

Posted 5 years ago

“Excellent service and good trader. Ordering from the website is so easy and quick.”

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Posted 5 years ago

Hi Karen, many thanks for your positive review and rating. We are really pleased to hear that you found our website quick and easy to use, as we aim to provide the best possible service. Hope to see you again soon! Kind Regards, the CHT team.

Posted 5 years ago

“My go to Hit Tub company. Others arnt so efficient. Castle Hot Tubs have always been very helpful.”

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Posted 5 years ago

Hi Philippa, many thanks for your positive review and rating. We are proud to be your "go-to" hot tub company. We aim to provide the best possible service and we look forward to seeing you again. Kind Regards, the CHT team.

Posted 5 years ago

“Always good reliable service”

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Posted 5 years ago

Hi Andrea. Thanks for your positive review. We are pleased to hear that you have found our service reliable. We aim to make owning and operating a hot tub as simple as possible. We hope to see you again! Kind Regards, the CHT team.

Posted 5 years ago

“Very helpful excellent services”

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Posted 5 years ago

Hi Jill, many thanks for your positive review. We are pleased to hear that you have found our services helpful as we aim to make owning and running a hot tub as simple as possible. Kind Regards, the CHT team.

Posted 5 years ago

“...........”

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Posted 5 years ago

Thank you for your 5* rating. Regards, the CHT team.

Posted 5 years ago

“Quick order and despatch; jets tricky to assemble but not Castle's fault!”

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Posted 5 years ago

Thanks for your positive review. Hopefully you have everything up and running, if you're struggling give one of our engineers a call they may be able to offer some helpful advice. Kind Regards, the CHT team.

Posted 5 years ago

“Great service unfortunately I ordered the wrong filter but spoke to Belinda now returned and exchanged for spa potions lol”

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Posted 5 years ago

Hi Susan. Thanks for your positive review. We are glad we were able to sort things out for you! Kind Regards, the CHT team.

Posted 5 years ago

“Fab site fab prices. Fast delivery”

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Posted 5 years ago

Thanks for your fab review Simone, we loved reading this! Kind regards, the CHT team.

Posted 5 years ago

“very pleased thank you.”

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Posted 5 years ago

Hi Paul, many thanks for your positive feedback and rating. It's appreciated and we hope to see you again! Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Ordered Chlorine crystals, price very good, delivery was quick. very pleased.”

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Posted 5 years ago

Hi Barri, many thanks for your positive feedback and rating. We aim to maintain an efficient & friendly service and to provide good quality products at a fair price. We hope to continue to provide you with this in the future. Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Exceptional customer service as always & very good products priced sensibly! Thank you!”

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Posted 5 years ago

Hi Christine, we are delighted to receive your kind comments and 5-star rating. We aim to maintain an efficient & friendly service and to provide good quality products at a fair price. We're really happy to hear you have found that to be the case. We hope to see you again soon! Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Excellent company to shop with.also matched with great customer service”

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Posted 5 years ago

Many thanks for your positive feedback and rating. We aim to maintain an efficient & friendly service and to provide good quality products at a fair price. We hope to continue to provide you with this in the future. Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Good price and delivery was very good”

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Posted 5 years ago

Thanks for your positive comments and 5-star rating. Regards, the CHT team.

Posted 5 years ago

“Items definitely take longer to arrive than stated on site to iv30 postcodes but regardless of this I cannot fault this company. Used numerous times for hot tub accessories and never had a problem. Good quality goods also.”

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Posted 5 years ago

Hi Tricia, many thanks for your positive feedback and rating. We aim to maintain an efficient & friendly service and to provide good quality products at a fair price so we are pleased to hear you have found that to be the case! Deliveries take 2-3 days for IV postcodes. This wasn't made clear on the check-out page of our website, so please accept our apologies for that! We are updating our terms and conditions so they accurately represent the delivery service our couriers can provide. Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Excellent service and advice. Speedy dispatch. Items arrived well packaged”

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Posted 5 years ago

Hi Cheryl, many thanks for your positive feedback and rating. We aim to maintain an efficient & friendly service and advice to make owning and operating your hot tub easy. We hope to continue to provide you with this in the future. Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Very helpful and efficient company to deal with”

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Posted 5 years ago

Hi Juanita, many thanks for your positive feedback and rating. We aim to maintain an efficient & friendly service. We would like owning and operating a hot tub to be as simple and straightforward as possible and enjoy sharing advice and useful products to help you achieve this. We hope to continue to provide you with this in the future. Regards, the Castle Hot Tubs team.

Posted 5 years ago

Castle Hot Tubs is rated 4.9 based on 1,107 reviews