Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,142 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,142 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	95%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

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“We needed a new hot tub for our rental property and Castle Hot Tubs gave us a lot of information to make an informed decision. They were brilliant from start to finish. The guys who came to install it were very professional, friendly and took time to show us how to work it etc. Their price was highly competitive and we would highly recommend them.”

Helpful Report

Posted 7 years ago

Hi Leanne. We are so pleased to hear your glowing review. We hope your guests enjoy using the hot tub! If we can be of any further help we are very happy to help. Kind Regards, the CHT team.

Posted 7 years ago

“I Really like the choice of products on Castle Hot Tubs’ website. I ordered a few and they came quickly and were just as anticipated. I’m a happy customer! Only concern initially was that I received no order confirmation email so was concerned until the products arrived. Luckily this didn’t take long.”

Helpful Report

Posted 7 years ago

Hi Laura. Many thanks for taking the time to review our service and products. We are really pleased to hear that you are a happy customer. Sorry to hear that you didn't receive a confirmation email. We swapped over web and email servers very recently and for a short period of time confirmation emails were not dispatched. This issue has now been resolved, but if you need a copy invoice for your records we will be very happy to provide. Drop us a line on info@castlehottubs.co.uk or call Customer Services on 01348-840509. Regards, the CHT team.

Posted 7 years ago

“Product arrived with one tub opened and ruined - tried to call no-one answered it is disappointing as up to now have been good I have been assured this was a blip and I have been very satisfied by Castle Hot tubs response and all previous orders have been excellent”

Helpful Report

Posted 7 years ago

Many thanks for taking the time to review our company. We strive to maintain the highest standard of customer service and we also endeavour to make sure our goods are packaged in a way to minimise the chances of damage in transit. We are disappointed to hear that on this occasion we have not met your expectations and a member of our customer services will be contacting you to follow this up. Kind Regards, the CHT team.

Posted 7 years ago

“First class service as always”

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Posted 7 years ago

Hi Alison, many thanks for your positive feedback and rating. We strive to maintain an efficient & friendly service. We hope to continue to provide you with this in the future! Regards, the Castle Hot Tubs team.

Posted 7 years ago

“We have been using Castle Hot Tub for all our chemical and accessory needs for about 10 years now, they are fast and efficient. Orders are received in a timely manner without a lot of extra packaging.”

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Posted 7 years ago

Hi Mary, many thanks for being such a loyal customer - You are very much appreciated as is your positive feedback and rating. We strive to maintain an efficient & friendly service. We hope to continue to provide you with this in the future! Regards, the Castle Hot Tubs team.

Posted 7 years ago

“Order despatched quickly and arrived on time”

Helpful Report

Posted 7 years ago

Hi David, many thanks for your positive feedback and rating. We strive to maintain an efficient & friendly service. We hope to continue to provide you with this in the future! Regards, the Castle Hot Tubs team.

Posted 7 years ago

“Great communication and next day delivery. Great service as always.”

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Posted 7 years ago

Hi Louise, many thanks for your positive feedback and rating. We strive to maintain an efficient & friendly service. We hope to continue to provide you with this in the future! Regards, the Castle Hot Tubs team.

Posted 7 years ago

“Excellent service and product👍”

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Posted 7 years ago

Hi Terry, many thanks for your positive feedback and rating. We strive to maintain excellent service & we choose our products with care. We hope to continue to provide you with this in the future! Regards, the Castle Hot Tubs team.

Posted 7 years ago

“Extremely prompt mailing even though I chose the ‘standard’ option. I also though your catalogue material included in the pack looked interesting. Many thanks for the promptness, I was able to clean & refill my tub for the bank holiday weekend.”

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Posted 7 years ago

Hi Helen, many thanks for your positive feedback and rating. We strive to maintain efficient service & delivery standards and we are happy to hear that we have provided you with this. We hope to continue to do so in the future! Regards, the Castle Hot Tubs team.

Posted 7 years ago

“Item arrive promptly and was well packaged.”

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Posted 7 years ago

“I have been using Castle Hot Tubs for supplies for a while. They are always quick and efficient, so you may as well take advantage of free delivery. Also you get 5% off each order if you sign up. Their own make chemicals etc. are cheaper than branded goods but the same quality. The web page isn’t the easiest to use to find precisely what you want, but they do stock a lot of stuff. Avery good service all-in-all.”

Helpful Report

Posted 7 years ago

Hi Paul, we really appreciate your feedback. We strive to maintain high service standards and we are happy to hear that we have provided you with great value as well. We are sorry to hear that you haven't found our website as easy to locate products as you might like. Many customers find the quick search bar feature (top right hand corner) the best way to immediately locate a product if they know exactly what they are looking for. We hope this helps! Regards, the Castle Hot Tubs team.

Posted 7 years ago

“Excellent service again, thank you x”

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Posted 7 years ago

Hi Janette, many thanks for your positive feedback and rating. We strive to maintain high service standards and we are happy to hear that we have provided you with this. We hope to continue to do so in the future. Regards, the Castle Hot Tubs team.

Posted 7 years ago

“Excellent efficient service.”

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Posted 7 years ago

Hi Christopher, many thanks for your feedback. We strive to maintain our service standards and we are happy to hear that we have provided you with excllent service and hope to continue to do so in the future. Regards, the Castle Hot Tubs team.

Posted 7 years ago

“Excellent service great value speedy delivery will buy from you again”

Helpful Report

Posted 7 years ago

Hi Alison, many thanks for your feedback. We strive to maintain high service standards and we are happy to hear that we have provided you with great value as well. We hope to continue to do so in the future. Regards, the Castle Hot Tubs team.

Posted 7 years ago

“Speedy service. Only concern is that products are posted in black plastic film which is none recyclable where cardboard would be just as good. If packaging was changed then would be 5/5”

Helpful Report

Posted 7 years ago

Hi Shora, many thanks for your feedback. We strive to maintain efficient service standards and we are happy to hear that we have provided you with this and hope to continue to do so in the future. Protecting the environment is a responsibility we take very seriously at CHT. All packaging material for goods received is re-used, including cardboard boxes, bubble-wrap and other forms of packaging material. Where possible we source environmentally friendly products (for example our Air cushions are made from biodegradeable packaging). Unfortunately at this time we have been unable to source an exterior wrap which meets requirements and cost constraints. However this is constantly under review. Your comments are appreciated and valued. Regards, the Castle Hot Tubs team.

Posted 7 years ago

“Filters didn’t fit. Although I followed one of your advisors instructions. Do you have a refund policy?”

Helpful Report

Posted 7 years ago

Hi Rhianydd. We are very sorry to hear you have experienced a problem with one of our products. Our customer service team have been trying to contact you in order to resolve the matter to your satisfaction. Please give us a call on 01348-840509 and ask for Belinda, who will be very happy to help.

Posted 7 years ago

“Great service.”

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Posted 7 years ago

Hi Andrea, many thanks for your feedback. We strive to maintain our service standards and we are happy to hear that we have provided you with great service and hope to continue to do so in the future. Regards, the Castle Hot Tubs team.

Posted 7 years ago

“Very quick delivery and excellent communication”

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Posted 7 years ago

Hi Christopher, we are really pleased that you have found our service to be efficient. We aim to keep it that way! Looking forward to your custom again. Regards, the team at Castle Hot Tubs.

Posted 7 years ago

“Fabulous service Arrived on time as stated, we are pleased and we would recommend”

Castle Hot Tubs 5 star review on 18th May 2019

Helpful Report

Posted 7 years ago

Dear Alyson, we are so pleased to hear that you are happy with the service we provided you with. We thrive on recommendation! Thank you for taking the time to review our company, we hope to see you again. Kind Regards, the Castle Hot Tubs team.

Posted 7 years ago

“Website easy to use & very informative also prices very competitive. The only issue I had was when trying to pay on the website the system kept taking me back to PayPal even though the website informed me that credit cards are accepted. When I tried to use the telephone I just got a recorded message, this was very annoying. I tried the chat line & got through straight away, the problem was this was the first time I had used a chat line & didn’t realise I would have to type my request, I hung up. All I wanted to do was speak to a real person. But never the less I persevered & used Paypal to pay for my goods even though this was my second choice. The goods were delivered to my door the same week. Very good service shame about the comms.”

Helpful Report

Posted 7 years ago

Hi Robert thank you so much for your kind review. We are sorry to hear you experienced some difficulties. To explain our payment options - PayPal provide our merchant services - they process all of our card payments. This includes Visa, Mastercard, Maestro and American Express debit and credit cards. You do not need to have a PayPal account in order to check out using a credit card, they only process the transaction on our behalf. We apologise you were unable to get through on the telephones - this is unusual but sometimes at very busy times calls will be diverted to an answerphone if no operators are available to take your phone call. We do try our best to avoid this and will return messages as soon as possible. Thank you again for your comments and we do hope to see you again. Kind Regards from all of the Castle Hot Tubs team.

Posted 7 years ago

Castle Hot Tubs is rated 4.9 based on 1,142 reviews