Castle Hot Tubs Reviews

Name: Castle Hot Tubs
Address: Hayscastle, Haverfordwest
Rating: 4.88

4.9 Rating 1,107 Reviews

98 %

of reviewers recommend Castle Hot Tubs

4.9

Based on 1,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01348840509

Location:

Hayscastle
Haverfordwest
SA62 5QG

Castle Hot Tubs 5 star review on 7th August 2024

Michael F

Castle Hot Tubs 5 star review on 10th March 2022

Thomas P

Castle Hot Tubs 5 star review on 20th July 2021

Maureen M

Anonymous

Anonymous // 01/01/2019

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“Filters didn’t fit. Although I followed one of your advisors instructions. Do you have a refund policy?”

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Posted 5 years ago

Hi Rhianydd. We are very sorry to hear you have experienced a problem with one of our products. Our customer service team have been trying to contact you in order to resolve the matter to your satisfaction. Please give us a call on 01348-840509 and ask for Belinda, who will be very happy to help.

Posted 5 years ago

“Great service.”

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Posted 5 years ago

Hi Andrea, many thanks for your feedback. We strive to maintain our service standards and we are happy to hear that we have provided you with great service and hope to continue to do so in the future. Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Very quick delivery and excellent communication”

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Posted 5 years ago

Hi Christopher, we are really pleased that you have found our service to be efficient. We aim to keep it that way! Looking forward to your custom again. Regards, the team at Castle Hot Tubs.

Posted 5 years ago

“Fabulous service Arrived on time as stated, we are pleased and we would recommend”

Castle Hot Tubs 5 star review on 18th May 2019

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Posted 5 years ago

Dear Alyson, we are so pleased to hear that you are happy with the service we provided you with. We thrive on recommendation! Thank you for taking the time to review our company, we hope to see you again. Kind Regards, the Castle Hot Tubs team.

Posted 5 years ago

“Website easy to use & very informative also prices very competitive. The only issue I had was when trying to pay on the website the system kept taking me back to PayPal even though the website informed me that credit cards are accepted. When I tried to use the telephone I just got a recorded message, this was very annoying. I tried the chat line & got through straight away, the problem was this was the first time I had used a chat line & didn’t realise I would have to type my request, I hung up. All I wanted to do was speak to a real person. But never the less I persevered & used Paypal to pay for my goods even though this was my second choice. The goods were delivered to my door the same week. Very good service shame about the comms.”

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Posted 6 years ago

Hi Robert thank you so much for your kind review. We are sorry to hear you experienced some difficulties. To explain our payment options - PayPal provide our merchant services - they process all of our card payments. This includes Visa, Mastercard, Maestro and American Express debit and credit cards. You do not need to have a PayPal account in order to check out using a credit card, they only process the transaction on our behalf. We apologise you were unable to get through on the telephones - this is unusual but sometimes at very busy times calls will be diverted to an answerphone if no operators are available to take your phone call. We do try our best to avoid this and will return messages as soon as possible. Thank you again for your comments and we do hope to see you again. Kind Regards from all of the Castle Hot Tubs team.

Posted 6 years ago

“Efficient service with no issues”

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Posted 6 years ago

Hi Paul. We are really pleased that you have found our service to be efficient. We aim to keep it that way! Looking forward to your custom again. Regards, the team at Castle Hot Tubs.

Posted 6 years ago

“Great to deal with and super fast delivery. Thanks”

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Posted 6 years ago

Hi Lynn, thanks for reviewing our company. We are really pleased to hear that we are keeping things timely! We hope to hear from you again in the future! Lind Regards, the Castle Hot Tubs Team.

Posted 6 years ago

“Customer service really good and product done what is was supposed to 👍”

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Posted 6 years ago

Hi Darren. Thanks for taking the time to review our company. We are really happy to hear that you are pleased with the service we provided you. We hope your purchase helps enhance your enjoyment of your hot tub! Kind Regards, the team at Castle Hot Tubs.

Posted 6 years ago

“Bought a safe t rail. Order was processed quickly and arrived on time. Good price. Very happy with the service provided.”

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Posted 6 years ago

Hi Brian. Thanks for taking the time to review our company. We are really happy to hear that you are pleased with the service we provided you. We hope your purchase helps enhance your enjoyment of your hot tub! Kind Regards, the team at Castle Hot Tubs.

Posted 6 years ago

“Quick turnaround to getting the part out and very flexible when wanting to add another item to the order.”

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Posted 6 years ago

“ordered twice from u now and had no problems with delivery very good service.”

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Posted 6 years ago

Hi Kevin. Many thanks for taking the time to review our company. We are really pleased to hear positive feedback and are proud to provide a 5 star service!! We hope to hear from you again in the future. Kind Regards from all of the Castle Hot Tubs team.

Posted 6 years ago

“Good service will buy use again”

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Posted 6 years ago

Hi Steve. Many thanks for taking the time to review our company. We are so pleased to hear positive feedback and hope we can continue to provide you with excellent good in the future. Kind Regards from all of the Castle Hot Tubs team.

Posted 6 years ago

“We had our spa serviced for the first time last Saturday Mark the engineer did a fantastic job my water is sparkling so don’t hesitate in having your spa having that trust class treatment .”

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Posted 6 years ago

Hi Martin. Many thanks for taking the time to review our company. We are so pleased to hear positive feedback and hope we can continue to provide you with excellent service in the future. We will happily pass on your compliments to Mark. Kind Regards from all of the Castle Hot Tubs team.

Posted 6 years ago

“When I purchased my hot tub several years ago I was given cartridge cleaner with it, but after soaking the cartridge in the solution, the water remained fairly unchanged. I switched to castle tubs, and the solution left after soaking is a green, grey colour, which proves it has done a good job. I also use other Blue Horizon products and think they do a fantastic job.”

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Posted 6 years ago

Hi VAlerie. Many thanks for taking the time to review our company & products. We are so pleased to hear positive feedback and hope we can continue to provide you with the best quality products in the future. Kind Regards from all of the Castle Hot Tubs team.

Posted 6 years ago

“Products dispatched quickly. Communication clear and consise.”

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Posted 6 years ago

Hi Sean. Many thanks for taking the time to review our company. We are so pleased to hear positive feedback and hope we can continue to provide you with excellent service in the future. Kind Regards from all of the Castle Hot Tubs team.

Posted 6 years ago

“hmm..Bit of funny one. My wife took delivery, she was not asked her name, she did not sign anything, and a ripped package with the contents visible was handed over. I work in distribution, and the above is not unusual, we take the view that if the contents arrived in usable condition, then the packaging has done it's job. But for a courier not to ask for a signature is odd, as I could claim non delivery if I was dishonest! That is not really a review of Castle Hot Tubs, except maybe your choice of courier, and that is the face of your company. I have rated you as acceptable, with the above caveat. Perhaps if you use plastic bags as a means of packaging, a strip of Sellotape around it would help keep the contents within, in case of mishandling? Hope that helps, from one Distribution Manager to another. I don't know if the delivery was on time, I don't remember you giving me an eta. I have not taken a photo, as the product was in good order. If I was unhappy, believe me you would have heard by now, as I know feedback, good or bad can really help if taken seriously. Kind regards Paul John Manners”

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Posted 6 years ago

Dear Paul, thank you for your feedback and your honesty. We will of course look into this further. Kind Regards, the Castle Hot Tubs team.

Posted 6 years ago

“Great service and great prices 100%”

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Posted 6 years ago

Hi Christine, many thanks for taking the time to review and recommend our company and service, it is really very much appreciated. Kind Regards from all the team at Castle Hot Tubs.

Posted 6 years ago

“Very good service, no problems.”

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Posted 6 years ago

“Great company and quick delivery,thanks”

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Posted 6 years ago

Hi Michael, many thanks for taking the time to review and recommend our company and service, it is really very much appreciated. Kind Regards from all the team at Castle Hot Tubs.

Posted 6 years ago

“Excellent customer service. Speedy, efficient, good quality goods and good value. Would recommend.”

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Posted 6 years ago

Hi Charles, many thanks for taking the time to review and recommend our service, it is really very much appreciated. It gives us all a boost to hear such positive comments! :) Kind Regards from all the team at Castle Hot Tubs.

Posted 6 years ago

Castle Hot Tubs is rated 4.9 based on 1,107 reviews