hmm..Bit of funny one. My wife took delivery, she was not asked her name, she did not sign anything, and a ripped package with the contents visible was handed over. I work in distribution, and the above is not unusual, we take the view that if the contents arrived in usable condition, then the packaging has done it's job. But for a courier not to ask for a signature is odd, as I could claim non delivery if I was dishonest! That is not really a review of Castle Hot Tubs, except maybe your choice of courier, and that is the face of your company. I have rated you as acceptable, with the above caveat. Perhaps if you use plastic bags as a means of packaging, a strip of Sellotape around it would help keep the contents within, in case of mishandling? Hope that helps, from one Distribution Manager to another. I don't know if the delivery was on time, I don't remember you giving me an eta. I have not taken a photo, as the product was in good order. If I was unhappy, believe me you would have heard by now, as I know feedback, good or bad can really help if taken seriously. Kind regards Paul John Manners