“I ordered a large red lampshade The mobile phone site was easy to use, I was informed when it would be dispatched , on the day of delivery I was emailed a time slot.The delivery time was quick and it arrived within the time slot. Excellent service, definately use again highly recommendable.”
“Totally satisfied with all aspects of transaction. Item as described, fast dispatch and delivery. A pleasure to do business with would definitely recommend. Thank you”
“Purchased three Dar Axel ceiling lights 50% cheaper than another site. The delivery was exceptional with 48 hours and the all lights in one piece well packaged! Going to order 4 matching wall lights due to the exceptional service!”
“Have ordered three times from this company and each time they have been very helpful, I had to exchange the first order as lights were too small and had to change the second order as they were too big. i cannot fault them at all, I wish other companies would be as helpful as Cheryl and Colin were!”
“After months of looking on line for new lighting for my lounge and dining room I eventually decided to buy from castlegate lighting. The staff were effective and efficient, promptly responding to my email query ...the choice of lighting was amazing....the price was really competitive...and the delivery system was unbelievably precise even sending me a picture of my delivery left in the secure place I had specified. Very happy with my experience and would happily recommend castlegate lighting.”
“I have dealt with Castlegatelights twice in the last month. First for my sister and again for myself as the light she purchased was fabulous & I decided to purchase the same having looked for a long time for something similar. On both occasions the staff on the telephone were superb. During my second purchase I also received a sizeable discount. A great shopping experience. I would recommend this company without hesitation. Thank you”
“I order two lamps from Castlegate over two years ago and got brilliant service at the time. Last week one of the lamps broke and I contacted Castlegate to see what they could do for me. They went out of their way to contact the manufacturer to find out where I stood. Sadly my lamps were outside their guarantee but Castlegate offered to replace the Lamp for under half the original price. I intend to buy all my lighting from Castlegate in the future. A+”
“I purchased two different lights one online and one over telephone easy either way, unfortunately one was damaged when it arrived but this was soon sorted out very efficiently over the phone with a replacement arriving quickly and the damaged one taken back via courier, with a courtesy phone call in-between to keep me informed. The lady I spoke to at the office even remembered taking my order - I shall definitely be ordering from here again.”
“This is the 3rd time i've ordered from Castlegate and they are brilliant. I had an issue with one of my glass shades and they replaced it immediately. Highly recommend.”
“Was very impressed with the service we were given. Ordered light fitting on the Monday and it was delivered next day by midday and installed that afternoon excellent service.”
“I ordered a table lamp from their website. I had a problem with the online ordering system, but sent an email which was quickly responded to and a telephone call secured the order. The lamp arrived the next day. The courier service used to deliver - DPD - was also helpful and it easy to make an arrangement in advance so that I didn't have to wait in at home for the delivery to arrive.”
“Looking on the internet,contacted Castlegatelights,best prices etc,spoke with sales guy, Colin,very helpful,nothing to much trouble,rang back & ordered light fitting,3 days latter all arrived,with an one hour time slot,so did not have to stay in all day, not like other companies.Excellent service & product supplied.”
