“Very bad customer service and impossible to get hold of through the phone. Bought quite a few new lights from other companies and had very good experiences, this company however was a nightmare. First light sent out didn't work properly, couldn't get hold of them through the phone so sent email saying I was buying another one as couldn't get through to them on the phone but that that one was faulty. They ignored my email and sent another one out which I had to tell them to cancel. I also had to chase them for a refund for the faulty one sent back. My second purchase arrived with the glass cracked. Paid twice the electrician to fit it and the company didn't seem to realy care about all the inconvenience caused. Have ended up with a cracked £216 light which will not last as it is quite a deep crack. Was ignored multiple times through email and when they eventually answer their customer service is appalling.”
We are very sorry to hear that you are displeased with the service you have received, please accept our apology.
Please contact us to discuss further at enquiries@castlegatelights.co.uk they will help you.
Regards, Customer Care Team
“Fantastic service - good communication and very quick delivery. Lights are exactly as pictured - it's always a gamble when purchasing things like this online, especially when the cost of returns is down to you, but I am very happy with my lights. Happy customer - thank you.”
“Needed a new wall light after one of our existing one had a broken glass shade. Castlegate lights offered the light at a great price. Easy to use website and ordered approximately 4pm one afternoon. Plenty of e-mail notifications. Dispatch within an hour and arrived by courier 1:30pm next day! Well packaged.
Fabulous service. Would recommend!”
“Very impressed with the speed and efficiency of Castlegate Lights. Would recommend.
The outdoor lights arrived well packaged, they look fabulous and work as expected with a gorgeous glow. Really good value for money too!”
“Having been let down by another company we researched various lighting companies which could turn around an order in a couple of days. Castlegate lights did this in 24 hours. Amazing customer service that doesn’t exist anymore in the majority of businesses. Products were excellent quality. A huge shout out to Jane who kept us updated throughout. An amazing employee 👏”
“Delivery came within 24 hours of ordering, excellent service. Item was very well packed and although the overall effect of the lamp shade didn't suit where I wanted it to go I did like it so have kept it for another room. I am still looking for one that gives a slightly bigger and better impact.”
“Was pleased on how quick my delivery arrived as it was the next day after ordering it.
Product was as described so now just awaiting to put up on my outside wall.”
