“Having been let down by another company we researched various lighting companies which could turn around an order in a couple of days. Castlegate lights did this in 24 hours. Amazing customer service that doesn’t exist anymore in the majority of businesses. Products were excellent quality. A huge shout out to Jane who kept us updated throughout. An amazing employee đź‘Ź”
“Delivery came within 24 hours of ordering, excellent service. Item was very well packed and although the overall effect of the lamp shade didn't suit where I wanted it to go I did like it so have kept it for another room. I am still looking for one that gives a slightly bigger and better impact.”
“Was pleased on how quick my delivery arrived as it was the next day after ordering it.
Product was as described so now just awaiting to put up on my outside wall.”
“Excellent service again. This is the third time I have purchased from Castlegate Lights because the choice and quality of the items is amazing and the delivery is very fast. Absolutely delighted with my goods. Highly recommend this business, the high standards are what sets this business apart from any competition.”
“Purchased a wall light for our porch. Castlegate’s website was easy to negotiate with plenty of product information and items at reasonable prices. Paid for standard carriage and the delivery was unbelievably quick - placed the order at 18.49, received an email within an hour to say it had been despatched and the carrier delivered the next morning. Fantastic! Very pleased with the quality of the light too, it ticks all the boxes and we are looking forward to having it fitted in a couple of days. Would definitely recommend this company.”
“The issue is delivery. The item had a high delivery charge for Fedex next-day delivery. It should have been delivered on Wednesday 29th. It wasn't. Fedex updated to Thursday delivery. It wasn't delivered. Then Friday. Nothing. It is now Saturday and Fedex have even stopped bothering to update me. The last update said the package was in Burntwood. You should change your courier. I won't be buying from you again I'm afraid.”
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team
Regards, Customer Care Team
“Excellent product (Dar Lighting), good price, good service, product well packaged and protected. Customer service relating to light bulb query was excellent.
The courier contracted by Castlegate (FEDEX) took trouble to ensure the parcel was left in the best position.”
“The the description of the product was spot on, price was very good, the delivery time was excellent and the the courier also. Couldn't fault the company I would recommend them.”
“Odd one this. The dimmable lamp I have purchased works fine but no matter what new bulb I put in, it strobes on the highest setting (this is not the case with the bulbs I bought for the original lamp which work perfectlyand are identical). I spoke with Jane who was incredibly helpful and understanding and asked me to follow up if the matter wasn't resolved. I know it seems odd to give 5 stars for something that's not working properly but Castlegate are doing everything in their power to sort it out, so I can't fault the company at all.”
“The first time that I have ever used Castlegatelights. An excellent experience and i have no doubt that I will be using them again.
Great customer service and communication.”
“Easy to order and good selection of lights. Arrived in 2 days, well packed. The security light is neat and well made. My electrician said easiest light he's ever fitted in 5 minutes. Good value.”
“Castlegate Lights were very efficient. I placed my order at the end of the day, however the order was immediately processed and dispatched and I received the order the next day.”
