“Love the product. Dar floor lights were easy to assemble & really easy to fit G9 bulbs. Fast delivery. Did comparisons on price too and this was the cheapest (£40 less than same product from John Lewis).”
“The glass jar is fantastic, amazing for the price. I also love the topiary balls once lite they look good, but just out of the box look very sparce. Glad they were on sale”
“I'm very pleased with the quality and look of your fluted glass light shade which looks a good as it did in the comprehensive range of lights displayed in your easy to navigate website. However, the style options for the light with bulb fittings could for ease of product comparison be photographed at a standard profile angle. At a glance it may be thought that they merely offer a choice of metal finish and colour whereas the choice is also one of the bulb fitting's shape and design which in capping the shade may have a strong impact on the style of the light overall when hung. As it turns out overlooking this variation in the online viewing wasn't a problem, but for some it could be.”
“Website was easy to navigate, wide range of Sirius products were available and delivery was quick. One of the products, glass Christmas tree, I received was faulty and the helpful staff requested that I return it for a refund, guiding me through the returns process. Two lights received, LED Christmas lights, were different to the product on the website and they quickly replaced them in time for Christmas. The customer service is really good and whilst the delivery could be seen as expensive, it is really quick so I didn?t mind.”
“Goods were excellent, delivery via APC was poor. Overnight slot was cancelled early on - not a problem. Monday?s delivery didn?t happen, and Tuesday even less information. Wednesday only happened due to a switched on driver, who realised that the allocated slot was likely to fall off the bottom, and delivered early. All this despite Castlegate chasing them. Would check the courier before using again.”
“I would have given 5 stars for no other reason than the light I paid for was out of stock and took a couple of months to come. Castlegate contacted me straight away and offered me a refund. But I am more than happy with light that came. Will definitely use again”
“Terrific customer service. Would be 5 stars, but at ?5.95 delivery and then ?4.99 minimum cost to return, buying the wrong product is an expensive mistake on an item costing ?23.”
“Very happy with service although one box was still damaged on arrival. Would be better if bulbs required were linked to the fitting. On your website.”
