“I have used this company for years, however on this occasion I am disappointed. The light I bought for £83 was "flatpacked" - very complicated and fir that price I expect it yo be ready madr. There needs to be a warning on the advert if Castlegate expect people to build lights. I was told I could return it for a refund, however the link they sent didn't work and when I asked customer services to sort out, they haven't got back to me to organise the return. I need the refund in order to buy a properly put together light.”
“After waiting MONTHS for one back-order light fitting to arrive as part of a large order for various lights, I recently received an 'update to order' email and a separate one telling me that my lights were dispatched and to expect delivery information from the courier. I almost screamed in joy that my final light was about to arrive. But silence followed, so after a few days I re-read the two emails and noticed that the 'update order' one had an attachment showing the original invoice. This invoice consisted of 2 pages, with the first page showing all the lights purchased and the total paid. By chance, I scrolled to the second page and that's where I found a NOTE saying that the back-order light had been discontinued and a refund processed. I checked my credit card statement and indeed saw the refund had been processed a few days earlier. To conclude, yes, I'm relieved that I didn't have to chase a refund. But the company had my money for months and should have had the courtesy to call me with this update, or offer an apology, or - I dare say - provide a discount voucher towards future purchases, as a token gesture for making me wait so long for nothing. The lack of telephone contact and very poor plus contradictory communications have left me unwilling to use Castlegate Lights ever again. UPDATE Even more annoyed having read Castlegatelights' reply... They seem to not have read my review at all, nor have they addressed the issue of INADEQUATE STOCKS, taking payments freely (25th October), KEEPING MONEY FOR MONTHS for a 'back order', then not having the decency to contact the customer with a CLEAR email or phone call to explain the situation. AND WHY ON EARTH DID I RECEIVE (22nd December) AN EMAIL TELLING ME THE LIGHT HAD BEEN DISPATCHED, THEN ANOTHER IMMEDIATELY AFTER (same date), TELLING ME THE ORDER HAD BEEN UPDATED???? What a load of MISLEADING nonsense! I couldn't care less about suppliers not keeping the seller informed: it is THE SELLER's responsibility to check items will be available BEFORE taking customers money, or at the very least to chase their suppliers every week until stock is received and keep the customer up to date. I urge anyone thinking of buying from castlegatelights to read the other 1* reviews about stock levels and long delays. Absolutely rubbish company. Stay away!”
“I ordered two warm white light bulbs and paid ?5.95 for delivery and when I received them and tried them they were positively orange in colour. Now I have had to pay ?3.70 to return them for refund!”
“I ordered an outdoor light from Castlegate Lights. After around 9 months. It stopped working. Seen as it was under 12 months, I contacted CastleGate Lights and at first, they seemed to be helpful, however this soon changed when they demanded I must pay for the courier to send the light back despite The Consumer Rights Act 2015 stating I should not lose out financially as a result of Castlegate's breach of contract and accordingly all costs of returning the item should be met by Castlegate Lights. I tried to educate Castlegate Lights about this but unfortunately I was speaking to Colin Boal who was extremely aggressive and disrespectful towards me. I was surprised later on when I found out this man was the director of this business, I couldn't believe how rudely I was spoken to by a director who should surely know the basic trading principles of the country he operates in. I was so disappointed that I had to fork out and pay an unnecessary cost in order to merely have the working product.
My advice to anyone looking to purchase from Mr Colin Boal at Castlegate Lights is to stay well away and find alternative merchants.
Here are some good online lighting outlets that actually abide by the consumer rights act: https://www.lights2go.co.uk/ or https://www.wayfair.co.uk/lighting/cat/lighting-c234985.html”
“When i placed my order, i gave my prefered delivery address. I then received an email from the carrier(DPD) that my parcel could not be delivered due to no-one to sign for it. I found that it had been delivered to the wrong address. After giving DPD another address, and later collecting the parcel with my name on it, i found that it contained (with advice note) goods purchased by some-one else. After an email to Castlegate, my correct goods were finally delivered to my primary address,and agreed goodwill compo. I am NOT surprised that, to this date, i have received nothing. Not a good shopping experience at all.”
“Horrific customer service, wrong order delivered......I was blamed for now having someone else's order in my house and sworn at on the phone!! BEWARE, do not use this cowboy company!!”
“Its 11th August, you've sent me 4 x e-mails....I still don't have my goods, yet the money left my account on 30.07.13 - and you want me to write a review?? You have even sent 2 x e-mails as for this review....are you serious.
Not happy! And btw where's my order???”
