“Positive in that the item was well described, no add ons or tricks, and delivery well explained and communicated including 1 hour slot later given when delivery would arrive (this was on the free delivery option). Negative in that packaging wasn't great, probably why one of the four halogen lamps which were included was broken. Admittedly I didn't contact the seller for a replacement because for an 80 pound lamp I didn't think it was worth the hassle, but I do think they need to be a little more careful with packaging to avoid bigger headaches in the future.”
“Excellent helpful service sourcing what I wanted & getting it right. Good showroom, with friendly & helpful staff. DPD delivery also excellent - email on the morning giving one-hour delivery window, so not having to wait in all day. Recommended”
“The lamp is an attractive and the base and the shade appear solidly made. It gives a warm light and would be very suitable for a more formal room. It was packed well and easy to assemble and arrived after a couple of working days. I have ordered another and also a standard lamp in the same design.”
“I have been most impressed with the service received from Castlegate Lights. Delivery of items ordered was prompt and to be given an hour window for delivery was a welcome surprise. Items always arrived well within the time. I had occasion to take advantage of the 'swap' service, once because I wished to simply exchange the lights I had originally chosen due to size and on the second occasion due to an imperfection. The staff at customer services were helpful, pleasant and understanding - couldn't have asked for more. I would definitely recommend this company.”
“My order was dealt with quickly and professionally. I received it when I expected it and I am very happy with the product. I shall definitely use this company again. Thankyou.”
“this is the second time I have used Castlegate. Service is excellent. Item dispatched and delivered by their courier whom I could track and was told when they would arrive (one hour window) perfect service in a world when we all have things to do and cant sit in all day waiting.”
“I wanted a particular brand of lamp that they are listed as a supplier for. The lady i spoke to was very efficient she said that they did not have it in stock but would check with the manufacturer and get back to me. Within about 5 minutes she rang to say it was available and would be with them next day and they would dispatch to me straight away and I received it the following day.”
“Unfortunately the lights I had chosen I was unable to fit because they hung too low. I had reduced the cables of one of the fittings during installation, making that fitting non-refundable. I explained that the manufacturer's fitting instructions were unclear and Castlegatelights took it up with them. I found Castlegatelights very understanding and helpful in offering me a number of options, and was particularly impressed at their efforts to resolve the issue satisfactorily with the manufacturer. I would have no hesitation in going back to them for other fittings.”
“I found the website very helpful and received prompt replies to all my email queries. The lights arrived within a few days and were well packaged, with no breakages. They looked every bit as good in real life as the pictures on the website. Would definitely recommend Castlegate.”
“I have now bought two items from castlegate lights and they have been great. They were very helpful with giving advise on colour matching and sizing etc, and they're next day delivery with one hour window delivery was excellent. I will most defiantly be using them again.”
“Excellent service, light ordered in the afternoon and arrived well packaged the following morning. Good price. Light not fitted yet, so not seen it in action.”
“Horrific customer service, wrong order delivered......I was blamed for now having someone else's order in my house and sworn at on the phone!! BEWARE, do not use this cowboy company!!”
“Ordered Tues morning and received the lights by Wed afternoon, well packaged. Great all-round service, and particularly impressed by the range on offer.”
“I bought LED Warm White Nite Lights With Remote Control And Light Sensor. They were lovely, the sensor worked well so didn't need to remember to switch them on. Great delivery very quick and kept informed. Thanks”
“The store was unable to supply everything ordered but did offer an alternative. In the end a refund was required and this was resolved without any problem.”
“I ordered a light bridge which arrived promptly and was well-packaged. The light bridge was as described and is in good working order. I am very happy with the goods and the service provided by Castlelights.”
