“Horrific customer service, wrong order delivered......I was blamed for now having someone else's order in my house and sworn at on the phone!! BEWARE, do not use this cowboy company!!”
“Ordered Tues morning and received the lights by Wed afternoon, well packaged. Great all-round service, and particularly impressed by the range on offer.”
“I bought LED Warm White Nite Lights With Remote Control And Light Sensor. They were lovely, the sensor worked well so didn't need to remember to switch them on. Great delivery very quick and kept informed. Thanks”
“The store was unable to supply everything ordered but did offer an alternative. In the end a refund was required and this was resolved without any problem.”
“I ordered a light bridge which arrived promptly and was well-packaged. The light bridge was as described and is in good working order. I am very happy with the goods and the service provided by Castlelights.”
“I ordered several items which arrived promptly. Unfortunately, one of the glass shades had been damaged in transit. I was unable to up-load a picture of the item to show the damage but Castlegate very kindly accepted my word and quickly sent a replacement. Very impressed with their service, their choice of light fixtures and their prices Well done, Castlegate!.”
“The lamp I ordered was received with a broken shade on Friday, I promptly contacted Castlegatelights and was told to repackage the lamp and a replacement would be sent for exchange. The replacement was received on Monday and is exactly what I wanted. Very pleased with the service.”
“I have used castlegatelights for purchase of quality light fittings before and recently used them again and was not disappointed. They were able to deliver the fittings within a week of placing the order and I was advised when they were dispatched. The light fittings were good quality and professional quality (not some of the cheap or tacky variations you can find on-line). They also provided some good discounts on the fittings too. I would use them again”
“didn't think lamp would arrive in time for a 60th birthday present,. made one call, and had plenty of info emails, lamp was despatched by overnight courier, and arrived in time , for birthday, well pleased thank you”
“I ordered wall and ceiling lights on Sunday . Was given a wednesday delivery, needed to re-arrange to Friday. No problem. Was able to track my order right up until delivery. Was informed of the time my order would be delivered, it was delivered well within the time,packaged really well, and are exactly what I ordered good quality lights”
“thank you so much for your help with my new Tiffany lampshades . they arrived when you said they would and where well protected and just perfect.Thank you regards Ian”
