“Easy to place an order, competitive on price, the items I ordered arrived within a few days of my placing the order, the delivery company kept me well informed and delivered when they said they would, and as my personal preference is to speak to someone and not order on line, castlegatelights ability to accommodate me made all the difference. All good, well done and think you.”
“Buy from a local shop/store is my advice!
My experience.
Bought a lampshade, didn't read every bit of the description. It came quickly but it needed an adaptor to fit any table lamp. I rang Castlegate and they referred me to the description. There was a section about the carrier needed but it wasn't highlighted but there was another section highlighted but not relevant to my purchase (this has highlighted area since been removed) which I did read at the time and dismissed as irrelevant.
I was advised I needed a carrier which was £2.50 (plus another £5.10 postage) as it is in various sizes I would need to have someone hold the shade above the lamp holder and measure to get the correct height... well I couldn't have done that without seeing the lampshade!
I found the £2.50 carrier on Castlgates website and ordered the 4" carrier that I (thought) needed. It came quickly.
It was the correct height but wouldn't fit my lamp holder. It turns out that there are different sized lamp holders the one I had bought was too small, no mention that there were two sizes when I spoke to the advisor.
Castlegate do sell a larger diameter version, a bit more expensive but when I looked for the 4" height necessary they don't sell one. And it would have been another £5.10 postage on top!
In fairness to Castlegate if I had read everything and checked the specification of all parts I could have made a better decision. I wouldn't have made the initial purchase as basically it wouldn't do the job. That isn't Castlegates fault.
However the lesson I have learned is that I would have been better going to a local supplier/specialist. Discussed my needs and got the correct item.
I am now frustrated that I have spent good money and don't have anything useful to show for it... lesson learned the hard way!”
“Beautiful lamps at a very good price, true to colour & description as shown on website, which were brilliantly protected for delivery in three layers of boxes & packaging. I was kept informed at each stage of the order to final delivery which was by courier & free! I would have no hesitation in using this company again when wanting to purchase other home items. The 'old' value of good efficient customer service are revived & a credit to this company. Thank you”
“Excellent choice and prompt delivery. Items were packaged really well and received in a couple of days. Only point I would make to improve....please state if you are including bulbs with the lights. I didn't realise and ordered them separately. No matter, I have spares!!”
“Very rapid and helpful response to my enquiry, competitive pricing and quick delivery. Very pleased with my new lights, and unexpectedly all the bulbs were included. Can't fault anything.”
“Great company to deal with, I have used them before this also. Great range of products and well priced. Everything comes well packaged and arrives promptly. I am already looking for further lighting for a room which will be completed later in the year!”
“We used Castlegatelights for the first time recently. The light we purchased was just what we needed. It arrived in good time and was very well packed with lots of protection. Good company.....easy payment and fast transaction. Would certainly use them again and wouldn't hesitate to recommend.”
“Good service, was a problem with delivery initially but on speaking with customer service this was rectified immediately. Good purchase, good service and delivery, safely packaged and what is most important; delivered with bulbs! Excellent.”
“The pre-sales service I received was outstanding, both ladies were professional, patient and honest. The lamp arrived next day, beautifully packaged AND with a complimentary bulb.to purchase again OUTSTANDING!! I would not hesitate”
“We ordered about ten different lights and are very pleased with them all. Delivery was on time and the items were very well-packaged. They are also extremely well-made; the glasswork and chrome plating, for example, are flawless. Fantastic that they come with bulbs and shades included, as well as free delivery. We'll definitely be ordering more.”
“I have found Castlegatelights to give excellent service with a very quick order dispatch. There web site is very easy to navigate. I purchased a Konstsmide Christmas light and felt that it had a slightly bodged look as if the production team had changed its mind during its making process. I have bought many of this company's products and was surprised by this. This not the fault of Castlegatelights.”
