“When i placed my order, i gave my prefered delivery address. I then received an email from the carrier(DPD) that my parcel could not be delivered due to no-one to sign for it. I found that it had been delivered to the wrong address. After giving DPD another address, and later collecting the parcel with my name on it, i found that it contained (with advice note) goods purchased by some-one else. After an email to Castlegate, my correct goods were finally delivered to my primary address,and agreed goodwill compo. I am NOT surprised that, to this date, i have received nothing. Not a good shopping experience at all.”
“Excellent website to make a choice easy. Fair prices and our item was high quality. Packaging was substantial which was great as the item had a lot of glass. Arrived as promised. Very happy. Highly recommended”
“The picture on the site does not doe justice. They look amazing. I ordered new wall lights to match an existing light fitting. Then bought 3 new shades for the light fitting to match the rest. Look very elegant.”
“Found the fitting I wanted ?65 less than a local lighting shop and with free delivery in a couple of days as opposed to the 10 to 14 day delivery the shop was offering. Fitting arrived when promised and safely packaged. Will definitely head to their site again when looking for further fittings.”
“Quick delivery of Candelabra Candlestick which was well packed. Kept informed at all stages of delivery. Excellent company will not hesitate to use again. Well deserving of 5 stars....”
“Order arrived within 3 days of placing the order. The lights came well packaged with little chance of being damaged, which is always a worry when having this type of thing delivered. I purchased 2 lights which saved me ?150 on the price that Pagazzi wanted for exactly the same product. Very impressed with this company and an all round good experience. I will definitely use them again. Highly recommended.”
“Lots to choose from. First order came in 4 days standard delivery. Had to exchange as wrong colour paid ?10 for fast delivery on top of cost Apparently phoned with delivery date to wrong number? Arrived 6 working days later. Nice shades but not too happy with the excessive delivery charge and time they took.”
“Fast efficient service. When contacting Castlegate the ladies were very helpful and answered all my questions.Goods received very well packaged. The lights are larger than i expected but are absolutely beautiful. Would use Castlegate Lights again.”
