“I bought over ?1000 worth of fittings. They were all Illuminati lights. Gorgeous modern style to suit my new home. Electrician booked. All ready to go. First wall light had a piece missing - nothing to support glass shade. Then of the four matching pendants for the hall - two had cool white lights and two had warm white lights (and they look very different.) Neither problem was actually down to Castlegatelights, but to their supplier. My contacts at Castlegatelights have been very helpful, but I have had to rebook the electrician and have more time out of the office to facilitate the refitting, delivery and collection of the 'problem light fittings. Speedy, friendly customer service from Castlegatelights when I contacted them about my complaint.”
“The lights that I ordered were as I expected and well packed. However delivery did not go well. The package was wrongly addressed and after three failed delivery attempts by DPD I gave in and made a 30 mile round trip to collect the items myself from DPD's depot.”
“Easy to view website. Fantastic customer service. Very fast delivery. Very well packaged. Elaine was very very helpful. In all easy quick and smooth. Will use again and would highly recommend.”
“Product was delivered as described. Small dirty mark on the fabric of the shade under the wrapper but this was easily wiped clean. Very good value for money. Would definitely use them again.”
“Very quick and reliable service. The product I ordered had to be returned/replaced due to a fault but again this was done quickly. Great customer service.”
“My second (and not my last) time of ordering with Castlegate.
Lovely lights on both occasions, and superb customer service - really helpful and incredibly prompt. I honestly cannot fault this company - and their prices are good too. I was so impressed with their service I even commented on it to them!”
“Best price for lights, cheaper than anywhere else plus further discount as new customer. Lights arrived quickly and packaged very well. Now looking beautiful in my lounge.”
“The floor lamp was as described, stylish, good quality and delivered in 24 hours. Fairly easy to assemble (no bulbs included) and looks great now I have the bulbs.”
