“I ordered 2 really large chandeliers. They were delivered on time, exactly as specified. I was missing one of 33 lamp shades. They happily sent the other one to me within 3 days. I found them really helpful and would definitely order from them again.”
“We ordered our outside light on Monday, 19th March. We were kept fully informed with the tracking of the order which arrived on Friday, 23rd March. Excellent service - most impressed with all aspects of our dealings with this company. We had bought an identical light 18 months ago from a retailer but this item was ordered from the company direct.”
“Easy to place an order, competitive on price, the items I ordered arrived within a few days of my placing the order, the delivery company kept me well informed and delivered when they said they would, and as my personal preference is to speak to someone and not order on line, castlegatelights ability to accommodate me made all the difference. All good, well done and think you.”
“Buy from a local shop/store is my advice!
My experience.
Bought a lampshade, didn't read every bit of the description. It came quickly but it needed an adaptor to fit any table lamp. I rang Castlegate and they referred me to the description. There was a section about the carrier needed but it wasn't highlighted but there was another section highlighted but not relevant to my purchase (this has highlighted area since been removed) which I did read at the time and dismissed as irrelevant.
I was advised I needed a carrier which was £2.50 (plus another £5.10 postage) as it is in various sizes I would need to have someone hold the shade above the lamp holder and measure to get the correct height... well I couldn't have done that without seeing the lampshade!
I found the £2.50 carrier on Castlgates website and ordered the 4" carrier that I (thought) needed. It came quickly.
It was the correct height but wouldn't fit my lamp holder. It turns out that there are different sized lamp holders the one I had bought was too small, no mention that there were two sizes when I spoke to the advisor.
Castlegate do sell a larger diameter version, a bit more expensive but when I looked for the 4" height necessary they don't sell one. And it would have been another £5.10 postage on top!
In fairness to Castlegate if I had read everything and checked the specification of all parts I could have made a better decision. I wouldn't have made the initial purchase as basically it wouldn't do the job. That isn't Castlegates fault.
However the lesson I have learned is that I would have been better going to a local supplier/specialist. Discussed my needs and got the correct item.
I am now frustrated that I have spent good money and don't have anything useful to show for it... lesson learned the hard way!”
“Beautiful lamps at a very good price, true to colour & description as shown on website, which were brilliantly protected for delivery in three layers of boxes & packaging. I was kept informed at each stage of the order to final delivery which was by courier & free! I would have no hesitation in using this company again when wanting to purchase other home items. The 'old' value of good efficient customer service are revived & a credit to this company. Thank you”
