Cartridge Shop Reviews

Name: Cartridge Shop
Rating: 4.77

4.8 Rating 18,159 Reviews

100 %

of reviewers recommend Cartridge Shop

Company Reviews

Metrics

Info

4.8

Based on 18,159 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge Shop 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“will use again, good service”

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Posted 1 year ago

“Always helpful”

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Posted 1 year ago

“10 out o 10 Cartridge Shop. keep it up.”

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Posted 1 year ago

“Excellent service, fast delivery”

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Posted 1 year ago

“Good looking prints, though too soon to know how these XL carts last. Surprised there's no envelope to return empty carts.”

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Posted 1 year ago

Good afternoon David, Thank you for your review. I am pleased that you are happy about the quality of prints you are getting from our cartridges. I have popped some recycling bags into today's post for you. Kind Regards, Marianne

Posted 1 year ago

“Thanking cartridge shop for the refund of my postage after Evri failed to deliver my order . Your response was very much appreciated .”

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Posted 1 year ago

“As usual, a speedy delivery the day after ordering. Well done again!”

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Posted 1 year ago

“Easy to order quick delivery great service.”

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Posted 1 year ago

“It's when something goes wrong you really find out how good a company is. Top marks to Melanie in Customer Services who promptly sorted out an issue for me. I will happily use Cartridge Shop in the future.”

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Posted 1 year ago

Dear Alan, Thank you so much for your feedback. We greatly appreciate your support and are thrilled to hear that you had a positive experience with our services. We are committed to providing top-notch customer service, and it brings us immense joy to know that Melanie from our Customer Services team promptly addressed and resolved any issue you encountered. Thank you once again for your trust in our company. Kind regards, Lucy Cartridge Shop

Posted 1 year ago

“Bought the ink cartridge and it didn't work. Emailed the company but no reply.”

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Posted 1 year ago

Thank you so much for taking the time to share your feedback on your recent experience with Cartridge Shop. We truly appreciate hearing from our customers and their insights help us to constantly improve our products and services. Firstly, please accept our sincere apologies for the inconvenience you encountered with the ink cartridge. We understand how frustrating it can be when a purchased item does not work as expected. I can see from your account a response to your email was sent on Monday 15 April at 9:09 AM. I have also resent this email for you. Once again, thank you for bringing this to our attention. We hope to have the opportunity to regain your trust and provide you with a satisfactory resolution to your concerns. Best regards, Emma

Posted 1 year ago

“I recently needed to return a faulty cartridge which is unusual in itself as I’ve been ordering through the cartridge shop for many years & never had a problem. I had The BEST customer service from Melanie who was amazingly prompt & efficient in both replying to my email & sending a replacement …in fact within 24 hours. Great service Melanie. Thank you”

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Posted 1 year ago

Dear Lesley, Thank you so much for your outstanding review. We are so happy to hear you have had a lovely customer service experience with Melanie. We will definitely pass on your kind words. Thank you again for your amazing review and for being a valued customer. If you need anything else, please do contact us. Kind regards Lucy Cartridge Shop

Posted 1 year ago

“I had a problem with a faulty ink cartridge, so contacted Cartridge Shop via email early in the morning. I had not expected to hear from them for a couple of days, but was pleasantly surprised to receive an email from Simon H by lunch time with news of a replacement cartridge on its way at no extra cost. He was quick, friendly and professional. I've been with this company for several years now and have always had good and super fast service from them. Thank you.”

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Posted 1 year ago

Dear Patricia, Thank you so much for your review. We are pleased that Simon H was able to assist you promptly and provide a solution to the issue with your faulty ink cartridge. At Cartridge Shop, we strive to offer friendly and professional service, and it is rewarding to know that we met your expectations. If you need anything else, please do contact us. Kind regards Lucy Cartridge Shop.

Posted 1 year ago

“The lady from Crewe was excellent thanks to her the issue was resolved quickly. Regards David”

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Posted 1 year ago

Dear David,Thank you so much for leaving us a fantastic 5-star rating! We truly appreciate your kind words about Cartridge Shop. We are absolutely thrilled to hear that our service met your expectations. We'll make sure to pass on your appreciation to Lucy who handled your issue so efficiently. Her dedication in quickly resolving the matter is greatly appreciated. We're grateful to have you as our valued customer and we look forward to serving you again in the future. Regards, Emma

Posted 1 year ago

“I returned and ink cartridge that didn't appear to be compatible with my printer, Melanie advised me of the problem and processed a refund. Thank you for being prompt and helpful.”

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Posted 1 year ago

Good Morning, Thank you so much for your 5 star rating of Cartridge People, We are so pleased to hear that you had a good experience with our customer care, particularly with Melanie. We truly appreciate your kind words. Thank you for your support!

Posted 1 year ago

“It is value for money, no messing, quick delivery, have used it for a while now well satisfied.”

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Posted 1 year ago

“Excellent service - good prices on cartridges and very fast delivery. Thanks”

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Posted 1 year ago

“Always prompt delivery. After placing my order for printer cartridges I noticed that the advertised discount had not been applied. After sending a short email, this was quickly rectified. Good service!”

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Posted 1 year ago

“A very fast service - no complaints at all.”

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Posted 1 year ago

“Reliable and reasonable.”

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Posted 1 year ago

“Fast dispatch of ordered items.”

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Posted 1 year ago

Cartridge Shop is rated 4.8 based on 18,159 reviews