Cartridge Shop Reviews

Name: Cartridge Shop
Rating: 4.77

4.8 Rating 18,159 Reviews

100 %

of reviewers recommend Cartridge Shop

Company Reviews

Metrics

Info

4.8

Based on 18,159 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge Shop 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cartridges arrived on time!”

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Posted 1 year ago

“Easy to order and quick delivery”

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Posted 1 year ago

“prompt delivery. product quality fine.”

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Posted 1 year ago

“Quality products at a competitive price delivered as promised”

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Posted 1 year ago

“Very efficient. Products are good.”

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Posted 1 year ago

“Top quality product and very quick delivery”

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Posted 1 year ago

“Good service and quick delivery”

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Posted 1 year ago

“Easy to order and quick delivery”

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Posted 1 year ago

“Yet another smooth purchase Competitive prices and prompt delivery Thanks”

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Posted 1 year ago

“I’ve used Cartridge Shop several time before, and never had a problem. My last order of ink cartridges were all leaking ink when I opened the package. I rang them and the lady was polite and helpful, just asked me to send the photo I had taken of the leaking cartridges and forward it with an email. The problem was dealt with quickly and efficiently after an exchange of emails, replacements were sent immediately, there was quibbling or excuses from them, just a sincere apology. I fully understand problems occur sometimes, but it’s how it’s dealt with shows how good a company is and in this instance Cartridgeshop were excellent. I feel I must mention Emma and Marianne and give them praise for the polite and helpful way they dealt with my problem. Thanks to you both for solving my problem with no stress, you’re a credit to the company. David Bartlett.”

Helpful Report

Posted 1 year ago

Dear David, Thank you so much for your outstanding 5-star rating of Cartridge Shop! We truly appreciate your continued support and loyalty as a customer. We are sincerely sorry to hear about the issue you encountered with your last order of ink cartridges. However, we are delighted to hear that our team, especially Emma and Marianne, was able to swiftly and efficiently resolve the problem for you. We pride ourselves on providing excellent customer service and it brings us great joy to know that they were able to assist you in a polite and helpful manner. Once again, we truly appreciate your kind words and sincere praise. If you have any further needs or if there's anything else we can assist you with, please don't hesitate to reach out to us. We are always here to help. Thank you for choosing Cartridge Shop! Warm regards, Emma

Posted 1 year ago

“I ordered the wrong Canon printer from CartridgeShop only realising my mistake a few hours later. I phoned them and was answered by Alison who could not have been more helpful. Although the order had already been processed through to the warehouse she managed to cancel my order, and organise my refund. What's more, Alison phoned and emailed me to confirm this. I have only bought cartridges from here in the past but I would definitely recommend them for customer service!”

Helpful Report

Posted 1 year ago

Good Morning, Thank you so much for your 5-star rating of Cartridge Shop! We truly appreciate your support and satisfaction. We are delighted to hear that Alison was able to address and resolve the issue you had. Our team takes great pride in providing excellent customer service, and your kind words will surely motivate them to keep up their exceptional work. Once again, thank you for choosing Cartridge Shop. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us. Best regards, Cartridge Shop

Posted 1 year ago

“0123456789”

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Posted 1 year ago

“Very prompt service customer service excellent thank you.”

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Posted 1 year ago

“The measure of a vendor is not how they perform when things go right (you expect that), but how they perform when there's a problem. Cartridge Ship reacted quickly & clearly, and gave me a good resolution, ensuring I continue to buy from them in future”

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Posted 1 year ago

“I received a black cartridge which was included in the pack but was not recognized by the Brother printer and hence could not be used.”

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Posted 1 year ago

Dear Mark, Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Cartridge Shop. I do apologise you have experienced a problem with your order. A member of our customer service team will be in contact with you to help resolve the issue. Best regards, Rachel Cartridge Shop Customer Support

Posted 1 year ago

“I have been using Cartridge Shop for many years (it was recommended to me by a friend), and found the service very efficient. I buy original HP cartridges, and have recently started buying boxes of paper, since my local family-run shop has closed.”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“The requested cartridges arrived very promptly and were exactly as required.”

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Posted 1 year ago

“Very pleased with the service, but I wish you would stop trying to get the purchaser to buy compatable inks, rather than the originals. I have always found the compatable inks are problematic, and not reliable! Richard Taylor.”

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Posted 1 year ago

“I received welcome help re a problem with my printer. Delivery was fast and no problems. am waiting for a return of an item to ne in stock and will use them when i need cartridges”

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Posted 1 year ago

Cartridge Shop is rated 4.8 based on 18,159 reviews