Cartridge Shop Reviews

Name: Cartridge Shop
Rating: 4.77

4.8 Rating 17,271 Reviews

100 %

of reviewers recommend Cartridge Shop

Company Reviews

Metrics

Info

4.8

Based on 17,271 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

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Cartridge Shop 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Confusing advert: it led me to expect 2 XL cartridges, but I received XL colour and L black.”

Helpful Report

Posted 9 months ago

Dear Mr Bowman, Thank you for taking the time to leave a review of your latest order, I do apologise that issues were incurred. I will ensure a member of customer services contacts you shortly. Many thanks Hayden

Posted 9 months ago

“wasted my money purchasing cartridges. had to bin the HP cartridges.”

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Posted 10 months ago

I am sorry you had a problem with the goods. I can see you have been in contact us and we are trying to help assist you. Kind Regards, Sarah R

Posted 10 months ago

“Left me with a new cartridge I am unable to use in my printer or return to you because I opened it and found it didn't fit. Yes, i ordered it but with all the very confusing codes I mistakenly ordered the wrong one. now I find you won't exchange it for the right one! Fail to see where customer care comes in! As a 77yr old pensioner, I would have expected a little more flexibility. I don't have the budget for another one so thanks to your 'rules' my printer is unuseable in the near term.”

Helpful Report

Posted 11 months ago

Thank you very much for your feedback, Colin. I truly appreciate you taking a moment to let me know about your experience. I'm sorry that you were sent a cartridge which was incompatible with your printer, and had to open it to find this out. I understand that it can be especially difficult to find the right one with the different codes. I apologize that we cannot exchange it for the right one as per our returns policy. Unfortunately but as this has been opened and removed from all it's packaging it is no longer in a sellable condition and therefore wont be able to accept this back I'm afraid. If there is anything else we can do to help please do feel free to contact us. Thank you and I apologise again for the inconvenience. Kindest regards, Si

Posted 11 months ago

“My printer will not accept the cartridges I bought”

Helpful Report

Posted 11 months ago

Good afternoon Lynn Thank you for your review. I am sorry you had a problem with the cartridges we have supplied. One of our advisors will contact you soon to help resolve this for you. Kind Regards Marianne

Posted 11 months ago

“Cartridge arrived quickly however, before it did, I had pushy phone calls and emails from the company asking me to choose their own brand over what I'd ordered, before they posted my order out. I won't be ordering from them again unfortunately.”

Helpful Report

Posted 1 year ago

Thank you for your review and I am very sorry you received the sales calls from us. I have removed you from there call lists and no one from the sales team will contact you again. I apologise for any inconvenience caused. Kind regards, Si

Posted 1 year ago

“The ink doesn't make a good impression.”

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Posted 1 year ago

Dear Martha, Thank you for your feedback. I was sorry to read that you are having issues with the cartridge supplied. I will get a member of the Customer Service team to contact you to resolve the problems. Kind regards Siobhan

Posted 1 year ago

“I was a big dissatisfied when ordering two full sets of replacement cartridges and the GY one was missing. When I queried this I was told that it is little used so not included. So not a full set then!!! I will go back to my previous supplier ax this wasn’t made clear when ordering and the GY was the one I required.”

Helpful Report

Posted 1 year ago

Good morning Paul. Thank you for your review. I'm afraid my colleague was indeed correct, there are different combinations of cartridges available for your Canon Pixma MG6350, each designed to meet different customer's printing needs. The multipack you ordered doesn't contain the Grey cartridge but there are other combinations that do or it can be ordered individually, the link below shows all of the options available. https://www.cartridgeshop.co.uk/Ink/Canon/Pixma/Pixma-MG-6350-Ink-Cartridges I hope this helps to explain why you may have selected the wrong multipack in this instance. Kind regards, George

Posted 1 year ago

“Disappointed with the performance of the colour cartridges. Colour quality fine but failed to deliver on quantity. See emails sent at the time.”

Helpful Report

Posted 2 years ago

Hello, I am sorry to hear you have had a problem with the goods. I can see you have been in contact with ourselves. I will contact you again now. Kind Regards, Sarah

Posted 2 years ago

“I have used the Cartridge shop on previous occassions and have had no problems. Unfortunately, this time around, I have still not solved the problem of my printer accepting the ink cartridge. The instructions I received from the cartridge shop, to try and solve the problem, were the instructions contained in the cartridge ink box, which I had already tried, so I am no closer to resolving the problem that I started with.”

Helpful Report

Posted 2 years ago

Dear Kim, Thank you for your review and I am sorry that you are having problems with a cartridge supplied by us. My colleague replied to your email on 11/02 to ask if you would like to try a replacement or if you prefered a refund but we haven't yet received a reply from you. If you could let us know and we will happily arrange for a replacement or a refund for you Kind Regards Louise

Posted 2 years ago

“SERVICE GOOD - BUT MY PRINTER DOES NOT LIKE CHEAPER INK VERSION I PURCHASED. HAVING DIFFICULTY PRINTING . WON'T RECOGNISE NEW BLUE INK INSTALLED”

Helpful Report

Posted 2 years ago

Dear Angela, Thank you for taking the time to write a review and for your feedback. I can see a member of our Customer Service team has contacted you to try and resolve this. If you need anything in the meantime please do not hesitate to contact us. Kind regards, Lizzie

Posted 2 years ago

“I feel the colour cartridge sent the first time had been used as the packaging had been open and there was no instructions leaflet inside. The replacement was fine”

Helpful Report

Posted 2 years ago

Dear Mr Hayes, Many thanks for your feedback. I can see that you have contacted the customer service team directly and we are investigating what happened with your original product. I can see you are happy with the replacement we provided, however. Apologies for any inconvenience caused. Kind Regards, Kate

Posted 2 years ago

“Had to return some inks, which unfortunately became a long-winded episode, prior to that all was good, hence the lpow rating.....................”

Helpful Report

Posted 2 years ago

Good afternoon Diana Thank you for your review. I am sorry you have had a problem with the ink cartridges. I am unable to find any correspondence regarding a problem with the Original Epson cartridges from ourselves. Can you please contact us at help@cartridgeshop.co.uk to enable us to assist you further. Kind Regards Marianne

Posted 2 years ago

“Satisfactory product, prompt delivery, but no useful information about recycling used cartridge”

Helpful Report

Posted 2 years ago

Good Morning, I can see you have been in contact with us and a recycling bag has been sent. I am sorry for any inconvenience this has caused. Kind Regards, Sarah

Posted 2 years ago

“I bought 2 ink compatible with Cannon model. Print quality was extremely bad. Terrible and gutted. I bought compatible ink once before but that time it was ok. I am not happy with this.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review and I am sorry that you are not happy with the cartridges supplied by us. You are covered by our guarantee I will therefore arrange for someone to contact you to try and resolve the problem you are having. Kind Regards Louise Cartridge Shop

Posted 2 years ago

“good delivery service Unfortunately these cartridges do no not show amount of ink remaining like the original HP cartridges do. Maybe say half the price but last only 50% of the time compared to the original HP cartridges. Am therefore keeping with the original HP cartridges in future ....”

Helpful Report

Posted 2 years ago

Good morning Thank you for your review. I am sorry that you are not happy with your recent purchase. One of our customer service team will contact you soon to help resolve this matter for you. Kind Regards Marianne

Posted 2 years ago

“I have been purchasing refurbished cartridges from 999. Inks, I thought I'd try the cartridge shop refub inks. I wish I hadn't, the black doesn't work despite doing all the troubleshooting, The colour doesn't look like the colour I'm printing. As they offer 100% satisfaction guarentee, I received a full refund for both cartridges. I won't be using again.”

Helpful Report

Posted 2 years ago

Good afternoon, Thank you for writing your review, I'm really sorry that our cartridges didn't work for you. We are able to offer our 100% satisfaction guarantee because of the low failure rate of our cartridges so it's very disappointing if and when a customer isn't happy with them. I'm pleased at least that we were able to refund you. If I can help further please do let me know. Kind regards, George

Posted 2 years ago

“Service superb, prices great. However, the H-78 Colour Premium Cartridge is very disappointing. I’m on my third one in as many weeks. Never had a problem with your stuff before, a rouge batch? Alan McDonald”

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Posted 2 years ago

Good Morning Thank you for your review, I'm sorry to hear that you're having a problem with one of your cartridges. I will email shortly to try to resolve the issue. Kind regards, Simon

Posted 2 years ago

“When purchasing inks don't rely on the delivery times they state. When you purchase it states 1-2 days. On the receipt it says 2-4 days or up to 7days days. Buy from a site that delivers when it says it will deliver. First time shopping with them and I will vote with my feet and move on. On the positive side the two times I phoned in to chase this purchase staff were polite. No discount offered to keep me as a customer.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your feedback. Regarding your delivery, we are still experiencing some delays with Royal Mail but are hoping things will start going back to normal in the near future. If you do need anything further please do not hesitate to contact us. Kind regards, Simon

Posted 2 years ago

“Used to be good but the last ones do not print as it should. It was the XL 305 colour and black & white!!! The ones before were really good!! So very disappointed this time Janice Vasami”

Helpful Report

Posted 2 years ago

Dear Janice Thank you for taking the time to leave your feedback. I am very sorry to hear about the problems you have had with the cartridges. Someone will be in contact with you to discuss this further Kindest regards, Becky

Posted 2 years ago

“I ordered 4 new cartridges for my HP Printer at what I thought was a good price, on arrival the Black cartridge was half the size as I normally receive from other suppliers, and I not 100% sure it will fit into my printer.”

Helpful Report

Posted 2 years ago

We are sorry to hear you are having problems with the cartridges supplied by us. I have passed this onto our customer service team who will be in touch to resolve this shortly for you. Kind Regards Amy

Posted 2 years ago

Cartridge Shop is rated 4.8 based on 17,271 reviews