Cartridge Shop Reviews

Name: Cartridge Shop
Rating: 4.77

4.8 Rating 17,912 Reviews

100 %

of reviewers recommend Cartridge Shop

Company Reviews

Metrics

Info

4.8

Based on 17,912 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge Shop 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The servi e from Cartridge Shop has always been great! However they are badly let down by their choice of Evri as a delivery agent. I found my last delivery at a house at the other end of our road. So Cartridge Shop, get a new delivery partner.”

Helpful Report

Posted 1 month ago

Dear Alan, Thank you for your 3-star review! We are thrilled to hear that you've consistently had great service from Cartridge Shop. However, we truly apologize for the delivery issues you've encountered with Evri. It's frustrating when deliveries don't go as planned, and we completely understand your concerns. I am happy to hear that you managed to get your order. If you would like to discuss this further, please contact our Customer Service Team, who will be happy to help. Best wishes, Caroline. The Cartridge Shop Tel: 0207 741 0060

Posted 1 month ago

“Sadly, my entire experience was RUINED by the apalling delivery service provided by EVRI. Our house has a specific, precise post-code yet EVRI repetedly failed to make their promised communications and delivery (We made sure to be in for the various advised delivery slots). Cartridge Shop staff were completely helpful. Product excellent.”

Helpful Report

Posted 1 month ago

Dear Howard, Thank you for sharing your 3-star review with us. We're pleased to hear that our staff provided you with helpful service and that you found the product excellent. However, we sincerely apologize for the issues you experienced with the delivery service provided by EVRI. We understand how frustrating delivery delays can be, especially when you made the effort to be available during the scheduled times. Your feedback is important to us, and we will certainly pass it along to help improve the service in the future. If there's anything further we can assist you with, please don't hesitate to reach out. Warm regards, The Cartridge Shop

Posted 1 month ago

“Already reviewed”

Helpful Report

Posted 2 months ago

“Bit expensive”

Helpful Report

Posted 6 months ago

“I can never activate the discount codes you offer in your emails and lately the quality of ink especially black is poor. But I know it’s not my printer which is less than a year old. Makes me wonder why I bother and pay the extra £20 HP charge buts that’s life”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your thoughts with us. I'm sorry to hear that you're having trouble activating our discount codes and that you've experienced issues with the quality of the ink. We aim to provide top-notch products, and it's concerning to hear this has impacted your experience. Your concerns are important to us, and we appreciate your feedback. If there's anything more specific you'd like to discuss or if you need assistance with the discount codes, please reach out—our team is here to help! Thank you once again for your feedback, and we hope to turn your experience around in the future. Best wishes, Cartridge Shop

Posted 7 months ago

“Installed the cartridge and the notification on the printer to tell me how much ink I had left said it was almost empty. This was xxl cartridge only printed about 20sheets for the printer to tell me it was low. I've never had any problems before as I use these all the time.”

Helpful Report

Posted 7 months ago

Hello Ben, Thank you for sharing your experience with us. I'm sorry to hear that the cartridge you installed didn't meet your expectations and that the low ink notification came on so soon. We strive for quality in all our products, so it's concerning to hear this happened. We appreciate your loyalty as a regular user of our cartridges, and your feedback is incredibly valuable to us. If you have any further concerns or need assistance, please feel free to reach out. We’re here to help and want to ensure your future experiences are nothing short of excellent. Thank you once again for your input! Best regards, Cartridge Shop

Posted 7 months ago

“You are always offering 10% off but only on compatibles whic don't always work and tend to mess up my printer. No discount on genuine ink cartridges. Delivery very fast excellent on that.”

Helpful Report

Posted 7 months ago

Hello Laurence, Thank you for your feedback! We're glad to hear that you found our delivery to be fast; we aim to get your orders to you as quickly as possible. I understand your concerns regarding the discounts on compatible cartridges versus genuine ink. We’re always working to provide the best options for our customers, and your input is invaluable. We appreciate you sharing your experience with the compatibles, as we strive to ensure all products meet your needs effectively. If you have any more feedback or need assistance in the future, please don’t hesitate to reach out. We value your support and hope to improve your experience with us. Best regards, Gemma Cartridge Shop

Posted 7 months ago

“Louis was most helpful to me as sometimes I am very confused with ordering.”

Helpful Report

Posted 8 months ago

Good Afternoon, Thank you so much for taking the time to share your feedback about Cartridge Shop. We appreciate your kind words and are absolutely thrilled that you had a positive experience with Louis. We understand that everyone's needs are unique, and we are always here to assist you. If you ever need any help or have any further questions, please don't hesitate to reach out to us. Our friendly team is dedicated to providing assistance and finding the best solutions for you. Once again, thank you for your valuable feedback. We truly appreciate your support and hope to have the opportunity to serve you again in the future! Warm regards, Lindsay Cartridge Shop

Posted 8 months ago

“Seems like a cheaper way of buying cartridges but I have come across a few black cartridges that are just not up to scratch. The printing comes out smudgy, bleary and broken - I clean and align the printer heads but the only way to solve this problem is changing the cartridge. I do wonder if it's a false economy.”

Helpful Report

Posted 8 months ago

Dear Alison, Thank you for taking the time to leave a review. I am sorry to hear you are having an issue with the black cartridge you have purchased from us. I will ensure a member of our customer service team contacts you shortly to discuss this issue with you further. Kind Regards, Lindsay Cartridge Shop

Posted 8 months ago

“The cost has gone up since you"merged" with some other organisation or whatever you did.”

Helpful Report

Posted 8 months ago

Good morning Mr Prall, Thank you for your review. I am sorry that you have seen an increase in price since your last order. We do try and keep our prices as competitive as possible. To receive special prices and discount codes, please sign up for our newsletter on our website. Kind Regards, Marianne

Posted 8 months ago

“As I said last time your service has always been excellent...next day through my letterbox...this time it was 2 Nd day...not a problem but thrown over my back garden gate ..as Evri think is acceptable and it isn't especially as it's what ever the weather...if Royal mail can find the letterbox, very easily accessible ,at the front of my house why can't they😡😡😡😡”

Helpful Report

Posted 8 months ago

Good afternoon. Thank you for your feedback. I am so sorry that the delivery company didn't post it through the post box. However, I am glad you have received the parcel within the standard 5 working days' delivery, and you have retrieved the parcel. I do apologise again, If you need anything further from us please do contact us so we can help further. Kind regards Lucy Cartridge Shop

Posted 8 months ago

“The blue non-HP cartridge keeps blocking up and constantly needs to be cleaned every 2 days A replacement one does the same I will stick with HP in future from the cheapest supplier.I cannot be bothered to complain Generally Cartridge Shop is good Steve L”

Helpful Report

Posted 9 months ago

Good morning Steve, Thank you for your review. I am sorry that you have had a problem with the cartridges we have supplied. One of our customer service team will contact you soon to help resolve this for you. Kind Regards, Marianne

Posted 9 months ago

“Happy with the service generally but lower score as the price seems on the high for both proprietry and other brands. also too many advertising Emails which are annoying”

Helpful Report

Posted 11 months ago

Dear Richard, Thank you so much for taking the time to share your feedback about Cartridge Shop. We truly appreciate your feedback. I have removed your details from our marketing list and after 48 hours you should no longer receive emails. We understand that sometimes issues can arise, and we want to assure you that we are always here to help. Please do not hesitate to reach out to us if you ever need any assistance or have any further questions. We are more than happy to assist you in any way we can. Once again, thank you for your valuable feedback, Richard. We look forward to serving you in the future and ensuring your continued satisfaction with our products and services. Warm regards, Cartridge Shop Customer Support Team

Posted 10 months ago

“Ordering easy, delivery quick, unfortunately one of the cartridges is causing an error code on the printer. Other 2 work fine”

Helpful Report

Posted 11 months ago

Good Afternoon, Thank you for taking the time to leave us a review, I am sorry that you are having a problem with a cartridge supplied by us. You are covered by our guarantee, therefore I will arrange for a member of our team to contact you to try and resolve the issue you are having. Kind Regards Louise

Posted 11 months ago

“Normally an excellence service, unfortunately, the delivery was left half a mile away at a completely different address so not delivered the next day.”

Helpful Report

Posted 11 months ago

Good Morning, Thank you for your review. I am sorry that your delivery was left at an incorrect location but pleased to hear that you have now received it. Please do not hesitate to contact us should you require any further assistance. Kind Regards Louise

Posted 11 months ago

“Ive purchased several cartridges and 3 black ones have failed to work 2 saying empty when they were straight out of the packing I will not be purchasing any more from you.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you so much for taking the time to provide us with your feedback on Cartridge Shop. At Cartridge Shop, our main goal is to ensure customer satisfaction. I have not been able to see that we have received any contact from you regarding the issues you are experiencing using our cartridges. Please call our team on 0207 741 0060, lines are open Monday to Friday 9am to 6pm and we would be happy to discuss the issues you are experiencing. If there's ever anything else we can do for you or if you require any further assistance, please don't hesitate to reach out to us. We are always here to help. Once again, thank you for your feedback, and we look forward to serving you again in the future. Best regards, Simon

Posted 1 year ago

“HP361 cartridge will not work in printer. Keeps saying "not compatible". Have tried everything but will not work. I had HP351XL previously and that was OK, so not happy”

Helpful Report

Posted 1 year ago

Dear Clive, Thank you for your review. I am sorry to hear that you have experienced an issue. I can see you are in contact with Customer Service already and they will resolve the issue as quickly as possible. Kind regards Siobhan

Posted 1 year ago

“Poor packaging”

Helpful Report

Posted 1 year ago

Dear Elizabeth, Thank you for your review. I can see you have been in contact and a resolution has been provided. If you need anything further, please let us know. Kind regards Lucy Cartridge Shop

Posted 1 year ago

“I think the cartridges are too expensive and wished I had looked into this before I bought the printer!!!”

Helpful Report

Posted 1 year ago

“Delivery times are random, sometimes good, sometimes not so good. I bought recommended compatible cheaper printer ink some months ago which failed to be compatible. When I emailed to bring to your attention...no response ever received!”

Helpful Report

Posted 1 year ago

Dear Philip, Thank you so much for taking the time to provide us with your feedback on Cartridge Shop. At Cartridge Shop, our main goal is to ensure customer satisfaction. I have not been able to see that we have received any contact from you regarding the issues you are experiencing using our cartridges. Please call our team on 0207 741 0060, lines are open Monday to Friday 9am to 6pm and we would be happy to discuss the issues you are experiencing. If there's ever anything else we can do for you or if you require any further assistance, please don't hesitate to reach out to us. We are always here to help. Once again, thank you for your feedback, and we look forward to serving you again in the future. Best regards, Gemma

Posted 1 year ago

Cartridge Shop is rated 4.8 based on 17,912 reviews