Cartridge Shop Reviews

Name: Cartridge Shop
Rating: 4.77

4.8 Rating 18,310 Reviews

99 %

of reviewers recommend Cartridge Shop

Company Reviews

Metrics

Info

4.8

Based on 18,310 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Cartridge Shop 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product does not work and was never going to work. You shouldn't be selling junk like this.”

Helpful Report

Posted 3 weeks ago

Good Morning, Thank you for taking the time to leave a review. I am sorry that you have had a problem with a cartridge supplied by us. I have looked at your order and can't see that you have contacted us regarding this. I will therefore contact you to try and resolve the problem you are having. Kind Regards, Cartridge People

Posted 3 weeks ago

“Recieved cartridge in a reasonable time frame however no ink is dispensed when clean cartridge function is used, therefore the cartridge seems to be dried up”

Helpful Report

Posted 2 months ago

Good morning Thank you for taking the time to write a review I am very sorry to hear that you experienced an issue while using our product I will get a member of our Customer Service Team to contact you regarding this Kindest regards, Caroline. Cartridge Shop.

Posted 2 months ago

“I bought a set of 4 cartridges for an HP injet printer. One of the cartridges did not have the correct profile and would not fit into the printer. Not what I have cone to expect from this supplier.”

Helpful Report

Posted 4 months ago

Hello Mark, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with something we supplied. I will get a member of our customer service team to contact you. Kind regards, Caroline. Team Cartridge Shop

Posted 4 months ago

“The products cant be faulted in my opinion, but the choice of courier used to deliver them leaves a lot to be desired. EVRi the courier on every occasion I have experienced a problem this time package was left outside on a wet night, time before package was left at a neighbours house and sticking out of letter box on display for all to see. Cartridge Shop wrote to me about my complaint on the last delivery and quite wrongly stated that I should contact the courier firm directly or leave feedback on the EVRi site to the effect that I was not happy. Your contract is with EVRi Cartridge Shop and you are legally oblidged to investigate a customer service problem "ITS NOT THE CUSTOMERS RESPONSIBILTY" As long as Cartridge Shop continue to use EVRi I will not be buying from them anymore THIER LOSS!! Kenneth Runagall”

Helpful Report

Posted 5 months ago

Hello Kenneth, Thank you for taking the time to leave your feedback. I’m really sorry to hear about the issues with EVRi and the delivery conditions your parcels have faced. We take courier problems seriously and will review this with EVRi We do also work with DPD as well as another option for you to get your parcels delivered Again, apologies for the frustration this has caused. We value your custom and will do what we can to restore your confidence. Kind regards, Team Cartridge Shop

Posted 5 months ago

“Dizette.online quickly took charge of my withdrawal issue and handled it with exceptional professionalism. Their transparent communication and steady updates kept me reassured every step of the way. They simplified what initially felt overwhelming and ensured everything was resolved efficiently. I sincerely appreciate their commitment and dependable support throughout the entire process.”

Helpful Report

Posted 5 months ago

“Cartridges not compatible, order consistent of two different makes. One make worked fine and the other showed end of life. Colour prints were blurred as they failed to align and they stopped the printer from printing the calibration sheet. Placing three original Cannon cartridges printed the calibration sheet and after completing the calibration it printed as normal. The other issue on training the cartridges, I was told that the money would be in my account within five TD working days. This is not true as the package was stuck with Evri. On calling cartridge shop, they told me they can only start the refund one they have the package returned and they allow up to 28 days for Evri to get the package back to them. In the end, they did the right thing by refunding me before receiving the package and I was only out of pocket for the postage costs so just under £5.00 plus three agro of repairing the cartridges and taking them to a Evri collection point.”

Helpful Report

Posted 9 months ago

Good afternoon, Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you faced with the cartridges you ordered and the issues with the refund process. It's understandable how frustrating this situation can be. I’m glad to hear that our team was ultimately able to resolve the refund for you. We appreciate your patience and feedback as we strive to improve our customer experience. If you have any further concerns, please do not hesitate to reach out to our Customer Service Team. Kind regards Team Cartridge Shop

Posted 9 months ago

“I've been a customer for around 5 years, but this time I've purchased from this company last time. I've ordred wrong ink by mistake, paid postage and return. At the end I was refunded only half of the price of the ink because I've opened it, however didn't use it and included original packaging. Refund took ages to receive, as they refunded me to the Cartrigde shop account instead of my debit card, to purchase from them again. Nobody replied to my complaint first time, had to get to them twice to get the response. Absolute disaster, I will never buy here anything again!”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your feedback. I apologise for the inconvenience you experienced during your recent return process. I understand your frustration, however, the item did not meet the terms and conditions of our returns process. I can see that our Customer Service team did provide you with a part refund as a good will gesture. If you do still require further clarify on this matter, please contact them again and they will be happy to assist you. Kind regards, Caroline. Team Cartridge Shop

Posted 1 year ago

“I hit the reorder button on a recent email and was sent the wrong ink ! I received ink from an old order and not from my most recent order. The ink I received was for an old printer that has been scrapped. Totally poor in my opinion.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with the cartridges purchased from ourselves. I will get a member of our Customer Services Team to contact you shortly. Kind Regards, Gemma Cartridge Shop

Posted 1 year ago

“Neither set of your expensive cartridges work on either the Brother printer nor the HP Envy5640. Waste of money, now I need a full refund before I return them & buy genuine refills.”

Helpful Report

Posted 1 year ago

Dear David, Thank you for your review and I am sorry to hear that you are having a problem with the cartridges supplied by us. You are covered by our guarantee therefore I will arrange for a member of our team to contact you to try and resolve the problem you are having. Kind Regards Simon

Posted 1 year ago

“Your ink cartridge appears to be OK but I have only given you 1 star for the appalling delivery service. I work from home so the delivery is made to my home address. Unfortunately you use Evri who don't care if the goods are delivered safely or not. The courier didn't bother to ring the doorbell and left the parcel hanging out of the letterbox for anyone to take! This is the second time this has happened. I don't think I will be purchasing anything from you again whilst you use the worst courier in existance!!!”

Helpful Report

Posted 1 year ago

Good afternoon. Thank you for your feedback. I am so sorry for how you feel about our choice of courier. I will note this up for you. For future, we do offer a DPD service if needed. Kind regards Lucy Cartridge Shop.

Posted 1 year ago

“This is the third time the cartridges for my canon MP600 have been delivered and all cartridges had the microchip missing. The returns were easy and thge credit made. I have however tried a new supplier with great success. Paul”

Helpful Report

Posted 2 years ago

Dear Paul, Thank you for taking the time to leave a review. I'm sorry to hear you have had issue's with the cartridges your have received. I will get someone from our customer service team to give you a call to discuss this further. Kind Regards, Lindsay Cartridge Shop

Posted 2 years ago

“The colour cartridge will not operate, almost as though the cartridge size is slightly out. It is allegedly the correct size for my printer. I have successfully reinstated the old one as it still has some ink left. This suggests there is no problem with the printer.”

Helpful Report

Posted 2 years ago

Dear Linda, Thank you for your review and I am sorry to hear that you are having a problem with a colour cartridge supplied by us. You are covered by our guarantee therefore I will arrange for a member of our team to contact you to try and resolve the problem you are having. Kind Regards Louise

Posted 2 years ago

“Bought the ink cartridge and it didn't work. Emailed the company but no reply.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your feedback on your recent experience with Cartridge Shop. We truly appreciate hearing from our customers and their insights help us to constantly improve our products and services. Firstly, please accept our sincere apologies for the inconvenience you encountered with the ink cartridge. We understand how frustrating it can be when a purchased item does not work as expected. I can see from your account a response to your email was sent on Monday 15 April at 9:09 AM. I have also resent this email for you. Once again, thank you for bringing this to our attention. We hope to have the opportunity to regain your trust and provide you with a satisfactory resolution to your concerns. Best regards, Emma

Posted 2 years ago

“I have never had such a bad experience as this before and never had the need to write a bad review. I would normally consider only writing good reviews. Their customer relations is appaling. I ordered various inks for my printer around 18 months ago with two inks of the same colour for the future on some colours. The printer does not get heavy use so the first problem was when one ink was proved to be faulty and would not work. Cartridge shop kindly replaced it. 18 months after the purchase the second same colour ink was also faulty but Cartridge Shop have refused to replace it. There stance was it is out of guarantee. So much for good public relations and a gesture of good will. I have brought the same colour ink from a different retailer and their ink works fine, which goes to prove the inks I brought were faulty. I understand because they come in sealed packages, Cartridge Shop would have been unaware they were faulty but they are refusing to be helpful. To customers reading this review, think carefully who you buy inks from and don't get caught out and ripped off like I did, Steve Woolven”

Helpful Report

Posted 2 years ago

Dear Steve, Thank you for your review. I am sorry to hear that you have experienced an issue. I can see you have been in contact with Customer Service already and as stated unfortunately the Epson Original cartridges are out of the 1 year warranty given by Epson. I would recommend only purchasing cartridges that you know are going to be used within the warranty period. If you require any further assistance please do not hesitate to contact us. Kind regards Siobhan

Posted 2 years ago

“I received a black cartridge which was included in the pack but was not recognized by the Brother printer and hence could not be used.”

Helpful Report

Posted 2 years ago

Dear Mark, Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Cartridge Shop. I do apologise you have experienced a problem with your order. A member of our customer service team will be in contact with you to help resolve the issue. Best regards, Rachel Cartridge Shop Customer Support

Posted 2 years ago

“I bought compatible cartridges for our office printer Ricoh Aficio. All the colours worked fine but the yellow one showed “deplated” shortly after using it. I ordered another one and it did the same. The cartridge is full inside but the printer shows deplated and my printer stopped printing. I contacted the customer service and they just wasted my time by asking printouts as evidence which was impossible as my printer is not printing. Just a waste of time and money! Never again. I will only buy original cartridges. Stay away from compatible options.”

Helpful Report

Posted 2 years ago

Dear Oznur, Thank you for your feedback. I was sorry to read of the issues with the Compatible Toners supplied. I can see that we have agreed for these items to be returned back to us for a refund. If you do need anything further, please do not hesitate to contact us. Kind regards Simon

Posted 2 years ago

“Minimum starts for pestering for feedback - don't do it”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for your review. I have removed you from our review mailers. This can take up to 48hrs. Should you require any further support please feel free to contact us. Kind regards, Siobhan

Posted 2 years ago

“I went with Cartlidge Shop because it stated that the Cartlidge printed x amount of pages; more than the previous one I'd ordered from Amazon. When it arrived I was disappointed to see it was the same size as the Amazon ones, and therefore printed the same amount, but cost almost twice the price.”

Helpful Report

Posted 2 years ago

Thank you for your review. I am sorry to hear that you are unhappy with the cartridges that you ordered. I will pass your comments to the team and request that a member of our Customer Services Team contacts you to discuss this. Kind Regards Cartridge Shop

Posted 2 years ago

“Ordered on the Friday for next day delivery, which should have been the Saturday, got an email saying there was a problem and i wouldn't get it on the Saturday, now got an email saying still a problem so i wont get it today the Sunday. Joke of a company, wont be using these again.”

Helpful Report

Posted 2 years ago

Dear Nigel, Thank you for your review and order. I am sorry to hear that we have failed to delivery your order on our next day promise. The order left our warehouse on the Friday. We do have tracking that states it is out for delivery today, Monday. As the order has not arrived on time I have requested a refund for the delivery charge. I am sorry for any inconvenience. If the order does not arrive with you today, please let us know on 02077410060 and we will do our best to resolve this for you. Apologies for letting you down, we rely heavily on our carriers. Best wishes, Siobhan

Posted 2 years ago

“Recently purchased HP 932xl and 933xl ink in August 2023. All ink received was out of date and dated September 2023. A very poor show. Especially as they were £100 each for 4 cartridges per pack. Never again.”

Helpful Report

Posted 2 years ago

Dear Ian, Thank you for your review. All our products come with a one year guarantee, I am sure you wont but if you run into any issues please contact our Customer Service Team on 0207 741 0060. Kind Regards Siobhan

Posted 2 years ago

Cartridge Shop is rated 4.8 based on 18,310 reviews