Cartridge Shop Reviews

Name: Cartridge Shop
Rating: 4.77

4.8 Rating 17,912 Reviews

100 %

of reviewers recommend Cartridge Shop

Company Reviews

Metrics

Info

4.8

Based on 17,912 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Write Your review

Tell us how Cartridge Shop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Cartridge Shop 5 star review on 3rd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hit the reorder button on a recent email and was sent the wrong ink ! I received ink from an old order and not from my most recent order. The ink I received was for an old printer that has been scrapped. Totally poor in my opinion.”

Helpful Report

Posted 7 months ago

Good Morning, Thank you for taking the time to leave a review. I am sorry to hear that you have experienced an issue with the cartridges purchased from ourselves. I will get a member of our Customer Services Team to contact you shortly. Kind Regards, Gemma Cartridge Shop

Posted 7 months ago

“Neither set of your expensive cartridges work on either the Brother printer nor the HP Envy5640. Waste of money, now I need a full refund before I return them & buy genuine refills.”

Helpful Report

Posted 8 months ago

Dear David, Thank you for your review and I am sorry to hear that you are having a problem with the cartridges supplied by us. You are covered by our guarantee therefore I will arrange for a member of our team to contact you to try and resolve the problem you are having. Kind Regards Simon

Posted 8 months ago

“Your ink cartridge appears to be OK but I have only given you 1 star for the appalling delivery service. I work from home so the delivery is made to my home address. Unfortunately you use Evri who don't care if the goods are delivered safely or not. The courier didn't bother to ring the doorbell and left the parcel hanging out of the letterbox for anyone to take! This is the second time this has happened. I don't think I will be purchasing anything from you again whilst you use the worst courier in existance!!!”

Helpful Report

Posted 9 months ago

Good afternoon. Thank you for your feedback. I am so sorry for how you feel about our choice of courier. I will note this up for you. For future, we do offer a DPD service if needed. Kind regards Lucy Cartridge Shop.

Posted 9 months ago

“This is the third time the cartridges for my canon MP600 have been delivered and all cartridges had the microchip missing. The returns were easy and thge credit made. I have however tried a new supplier with great success. Paul”

Helpful Report

Posted 10 months ago

Dear Paul, Thank you for taking the time to leave a review. I'm sorry to hear you have had issue's with the cartridges your have received. I will get someone from our customer service team to give you a call to discuss this further. Kind Regards, Lindsay Cartridge Shop

Posted 10 months ago

“The colour cartridge will not operate, almost as though the cartridge size is slightly out. It is allegedly the correct size for my printer. I have successfully reinstated the old one as it still has some ink left. This suggests there is no problem with the printer.”

Helpful Report

Posted 1 year ago

Dear Linda, Thank you for your review and I am sorry to hear that you are having a problem with a colour cartridge supplied by us. You are covered by our guarantee therefore I will arrange for a member of our team to contact you to try and resolve the problem you are having. Kind Regards Louise

Posted 1 year ago

“Bought the ink cartridge and it didn't work. Emailed the company but no reply.”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your feedback on your recent experience with Cartridge Shop. We truly appreciate hearing from our customers and their insights help us to constantly improve our products and services. Firstly, please accept our sincere apologies for the inconvenience you encountered with the ink cartridge. We understand how frustrating it can be when a purchased item does not work as expected. I can see from your account a response to your email was sent on Monday 15 April at 9:09 AM. I have also resent this email for you. Once again, thank you for bringing this to our attention. We hope to have the opportunity to regain your trust and provide you with a satisfactory resolution to your concerns. Best regards, Emma

Posted 1 year ago

“I have never had such a bad experience as this before and never had the need to write a bad review. I would normally consider only writing good reviews. Their customer relations is appaling. I ordered various inks for my printer around 18 months ago with two inks of the same colour for the future on some colours. The printer does not get heavy use so the first problem was when one ink was proved to be faulty and would not work. Cartridge shop kindly replaced it. 18 months after the purchase the second same colour ink was also faulty but Cartridge Shop have refused to replace it. There stance was it is out of guarantee. So much for good public relations and a gesture of good will. I have brought the same colour ink from a different retailer and their ink works fine, which goes to prove the inks I brought were faulty. I understand because they come in sealed packages, Cartridge Shop would have been unaware they were faulty but they are refusing to be helpful. To customers reading this review, think carefully who you buy inks from and don't get caught out and ripped off like I did, Steve Woolven”

Helpful Report

Posted 1 year ago

Dear Steve, Thank you for your review. I am sorry to hear that you have experienced an issue. I can see you have been in contact with Customer Service already and as stated unfortunately the Epson Original cartridges are out of the 1 year warranty given by Epson. I would recommend only purchasing cartridges that you know are going to be used within the warranty period. If you require any further assistance please do not hesitate to contact us. Kind regards Siobhan

Posted 1 year ago

“I received a black cartridge which was included in the pack but was not recognized by the Brother printer and hence could not be used.”

Helpful Report

Posted 1 year ago

Dear Mark, Thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Cartridge Shop. I do apologise you have experienced a problem with your order. A member of our customer service team will be in contact with you to help resolve the issue. Best regards, Rachel Cartridge Shop Customer Support

Posted 1 year ago

“I bought compatible cartridges for our office printer Ricoh Aficio. All the colours worked fine but the yellow one showed “deplated” shortly after using it. I ordered another one and it did the same. The cartridge is full inside but the printer shows deplated and my printer stopped printing. I contacted the customer service and they just wasted my time by asking printouts as evidence which was impossible as my printer is not printing. Just a waste of time and money! Never again. I will only buy original cartridges. Stay away from compatible options.”

Helpful Report

Posted 1 year ago

Dear Oznur, Thank you for your feedback. I was sorry to read of the issues with the Compatible Toners supplied. I can see that we have agreed for these items to be returned back to us for a refund. If you do need anything further, please do not hesitate to contact us. Kind regards Simon

Posted 1 year ago

“Minimum starts for pestering for feedback - don't do it”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I have removed you from our review mailers. This can take up to 48hrs. Should you require any further support please feel free to contact us. Kind regards, Siobhan

Posted 1 year ago

“I went with Cartlidge Shop because it stated that the Cartlidge printed x amount of pages; more than the previous one I'd ordered from Amazon. When it arrived I was disappointed to see it was the same size as the Amazon ones, and therefore printed the same amount, but cost almost twice the price.”

Helpful Report

Posted 1 year ago

Thank you for your review. I am sorry to hear that you are unhappy with the cartridges that you ordered. I will pass your comments to the team and request that a member of our Customer Services Team contacts you to discuss this. Kind Regards Cartridge Shop

Posted 1 year ago

“Ordered on the Friday for next day delivery, which should have been the Saturday, got an email saying there was a problem and i wouldn't get it on the Saturday, now got an email saying still a problem so i wont get it today the Sunday. Joke of a company, wont be using these again.”

Helpful Report

Posted 1 year ago

Dear Nigel, Thank you for your review and order. I am sorry to hear that we have failed to delivery your order on our next day promise. The order left our warehouse on the Friday. We do have tracking that states it is out for delivery today, Monday. As the order has not arrived on time I have requested a refund for the delivery charge. I am sorry for any inconvenience. If the order does not arrive with you today, please let us know on 02077410060 and we will do our best to resolve this for you. Apologies for letting you down, we rely heavily on our carriers. Best wishes, Siobhan

Posted 1 year ago

“Recently purchased HP 932xl and 933xl ink in August 2023. All ink received was out of date and dated September 2023. A very poor show. Especially as they were £100 each for 4 cartridges per pack. Never again.”

Helpful Report

Posted 1 year ago

Dear Ian, Thank you for your review. All our products come with a one year guarantee, I am sure you wont but if you run into any issues please contact our Customer Service Team on 0207 741 0060. Kind Regards Siobhan

Posted 1 year ago

“Supplied a cartridge said to be compatible with HP Deskjet F4580. The printer did not recognise it and it was therefore useless.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for taking the time to leave a review. I am very sorry to read that you are experiencing issues with the black cartridge supplied. I can see that we have contacted you and are awaiting a reply so we can help you with this matter. We look forward to hearing from you. Kind regards Simon Cartridge Shop

Posted 1 year ago

“Everything far too overpriced compared to even a few years ago. I know - covid, the war in Ukraine, heard it all. Your prices must have trebled since the last time I shopped.”

Helpful Report

Posted 1 year ago

Good Morning, Thank you for your review. I am sorry to hear that you are dissatisfied. We offer competitive prices throughout our products. We do offer a price match on original branded products to ensure our customers get the best price they can. If you order from us in the future please call us or email us and we can try to price match the product. Kind Regards Dan H

Posted 1 year ago

“Recommended substitute cartridges instead of brand are not compatible. Money wasted”

Helpful Report

Posted 2 years ago

Good afternoon Dr Foskett Thank you for your review. I am sorry you are not happy with your recent purchase. One of our advisors will contact you to help resolve this. Kind Regards Marianne

Posted 2 years ago

“Cartridge arrived in a timely manner but unfortunately will not print”

Helpful Report

Posted 2 years ago

I am sorry to hear you are having a problem with the cartridge. One of the team will be in contact with you. Kind Regards, Sarah R

Posted 2 years ago

“Why do you contact Me , regarding showing that I have ordered 2 (two) New printers , that I have never Ordered ? Or heard of !”

Helpful Report

Posted 2 years ago

Good afternoon Mr Mayes Thank you for your review. The last order I can see for you was from 2021. Can you please forward a copy of what has been sent to you. Our email address is help@cartridgeshop.co.uk I can then look into this matter for you. Kind Regards Marianne

Posted 2 years ago

“Still waiting for an order that was placed on 12th April no update no delivery”

Helpful Report

Posted 2 years ago

Dear Ann Marie, Thank you for your review. I have searched our system and have not been able to locate any order from you using the email address provided. I will contact you shortly so we can investigate this further for you. Kind Regards Siobhan

Posted 2 years ago

“Service 100% Vicki was very helpful . Delivery was excellent. I have been a customer for many years and always satisfied. Rosemary Deeley.”

Helpful Report

Posted 2 years ago

Good afternoon Thank you for taking the time to leave your review. I am so pleased you have been happy with our service. Vicki will be delighted by your comments. We look forward to your continued custom. Kind Regards Marianne

Posted 2 years ago

Cartridge Shop is rated 4.8 based on 17,912 reviews